Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
75 Middlesex Turnpike, Burlington, MA
01803, United States
Hours
Reviews
4.9
583 reviews
5 stars
568
4 stars7
3 stars0
2 stars1
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of Casey, Matt, and Kris providing exceptional service.
Product Knowledge
Reviewers highlighted the staff's expertise in guiding them through mattress and pillow options, ensuring they found the right products for their needs.
Store Environment
The store was noted for being clean and welcoming, contributing to a positive shopping experience.
Sales Pressure
Many customers appreciated the lack of pressure during their shopping experience, allowing them to make informed decisions.
Mixed Product Experience
While many customers were satisfied with their purchases, there were complaints regarding the exchange policy and firmness of certain mattresses.
- ODOlivia Danjou6 days ago5.0Matt is very knowledgable and was so helpful!
- MDMeghan DuffyDec 31, 20255.0Both Matt and Casey were wicked helpful. We have a 2012 temperpedic mattress and were looking for an adjustable base & potential matress upgrade. I came into the store solo & Matt was very clear and gave his honest opinion on our mattress & what base would work well for us in the long run. I came back with my husband a few days later and we spoke to Casey, who took loads of time to answer our questions and give his recommendations as well. Clean store, friendly & honest service.
- MPMaureen PetroneDec 28, 20255.0Both salesmen that helped us were so helpful and knowledgeable and we didn’t feel any pressure
- CRCameron RyanDec 23, 20255.0I had the gentleman named Casey help me out tonight. I told him what the situation was and he provided me with some great options. I am in sales And all I can say is this guy deserves a promotion. He found out what I needed/ Who is it for and provided me a solution - With great customer service. If I ever need a pillow, I will be back to see him.
- JDJulie DistlerDec 22, 20255.0Kris was super helpful when picking out pillows and giving advice on future mattress purchases.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from the Burlington store?
Yes, Tempur-Pedic mattresses are designed to fit most standard bed frames. If your frame is unusual or not designed for the U.S. market, check the specific product dimensions or contact the store for guidance.
How will my new Tempur-Pedic mattress be delivered if I order from the Burlington Flagship Store?
Most mattresses come with free White Glove delivery, which includes setup and removal of packaging. The TEMPUR-Cloud model ships compressed via UPS for self-setup, without old mattress removal.
What is the difference in feel between the Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine the TEMPUR® material with a coil system, offering a slightly softer and more responsive feel than the all-foam Medium mattresses, which provide classic pressure relief and support.
Does the Tempur-Pedic Flagship Store offer mattresses customized for RVs, boats, or planes?
Yes, customization is available through an authorized partner. Having your custom dimensions ready will help expedite your order. Call 888-811-5053 to speak with a Sleep Expert.
Can I get replacement covers for Tempur-Pedic mattresses at the Burlington store?
Yes, replacement covers are available for mattresses with removable covers. You can order current models online or get assistance from Sleep Guides in-store for older models.
What are the Tempur-Pedic Flagship Store's hours of operation in Burlington, MA?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store in Burlington?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, MasterCard, and Visa.
Are there nearby places around the Tempur-Pedic Flagship Store where I can shop for clothing and accessories?
Yes, nearby shopping options include Cole Haan, BOSS Store, francesca's, Bcbgmaxazria, Abercrombie Kids, Janie and Jack, Clarks, Aéropostale, Hollister Co., and Psycho Bunny, all offering a variety of clothing and accessories.
Are there places to grab a meal near the Tempur-Pedic Flagship Store in Burlington?
Yes, nearby restaurants include North East of the Border offering Mexican cuisine and Asian Chao serving Asian dishes, perfect spots to visit before or after shopping.
Can I find mobile phone and electronics stores near the Tempur-Pedic Flagship Store to assist with phone needs?
Yes, nearby options include ZAGG Burlington, Verizon, T-Mobile, and Talk N' Fix for mobile devices, accessories, and repairs, convenient to visit while shopping for bedding.