Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
75 Middlesex Turnpike, Burlington, MA
01803, United States
Hours
Reviews
4.9
547 reviews
5 stars
533
4 stars7
3 stars0
2 stars1
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Casey, Matt, and Josh.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining product features and helping customers find the right mattresses and pillows.
Shopping Experience
The store environment was described as welcoming and relaxed, allowing customers to test products comfortably without feeling pressured.
Return Policy Concerns
One customer expressed dissatisfaction with the strict return policy, indicating a need for clearer communication regarding return terms.
Quality Products
Customers appreciated the quality of the mattresses and pillows, often noting their comfort and effectiveness.
- JDJessica Dove1 day ago5.0Worked with Casey and got the best pillow at his suggestion! We will definitely be back to work him on pillows, and possibly a mattress in the future.
- HAHilary Amazon1 day ago5.0Spoke with Kris with a K. Can you help me find the perfect pillow. He was awesome and super helpful!
- HWHung Whèll4 days ago5.0The family had a great experience with the team at Burlington. Casey, Kris were fantastic.
- SASandeep AroraNov 12, 20251.0On August 19, 2025, my wife and I purchased a firm mattress after being told by the salesperson (Casey) that we could exchange it within 90 days for a $175 fee if not satisfied. We were never informed that the display mattresses had been sitting in the store for nearly a year. When the mattress was delivered, it was extremely firm, and I immediately reported it to the store. The salesperson said it would take a year to soften, even though I mentioned having back pain. I filed a corporate complaint asking to waive the exchange fee, but they refused. I exchanged the mattress, but my condition worsened. When I tried to return it within the 90-day period, the store and corporate said I had already used my one exchange and could not return it. I was never informed about this clause.Their website, however, says “If you are not satisfied, we will take the mattress back.” I believe this is misleading and unfair. I purchased this $8,000 mattress through financing and feel misled by both the store and corporate. I am warning people , what ever they say dont trust them and infact the policy written on their website also is misleading.
- SSSarina SteinmetzNov 5, 20255.0My husband and I had a wonderful experience working with Josh yesterday. We had done some research and thought we knew what we wanted but Josh made a suggestion that really would be better for us. Josh subtly stepped backwards from the “bedroom” giving us space to speak privately if we needed it. We didn’t, and when that was clear he subtly stepped forward. His sensitivity was matched by his knowledge and clear desire to provide excellent customer service, care, value and advice. We can’t wait for our mattresses and bases to arrive! Dreaming about dreaming!!! Ps. Shout out to Chris who took my call later with a question. So patient and friendly!… ONE WEEK LATER ( as my review didn’t post last week) beds delivered — everything went as Josh said it would and we are enjoying our new sleep system. Thank you Tempur-pedic team!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from the Burlington store?
Yes, Tempur-Pedic mattresses are designed to fit most standard bed frames. If your frame is unusual or not designed for the U.S. market, check the specific product dimensions or contact the store for guidance.
How will my new Tempur-Pedic mattress be delivered if I order from the Burlington Flagship Store?
Most mattresses come with free White Glove delivery, which includes setup and removal of packaging. The TEMPUR-Cloud model ships compressed via UPS for self-setup, without old mattress removal.
What is the difference in feel between the Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine the TEMPUR® material with a coil system, offering a slightly softer and more responsive feel than the all-foam Medium mattresses, which provide classic pressure relief and support.
Does the Tempur-Pedic Flagship Store offer mattresses customized for RVs, boats, or planes?
Yes, customization is available through an authorized partner. Having your custom dimensions ready will help expedite your order. Call 888-811-5053 to speak with a Sleep Expert.
Can I get replacement covers for Tempur-Pedic mattresses at the Burlington store?
Yes, replacement covers are available for mattresses with removable covers. You can order current models online or get assistance from Sleep Guides in-store for older models.
What are the Tempur-Pedic Flagship Store's hours of operation in Burlington, MA?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store in Burlington?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, MasterCard, and Visa.
Are there nearby places around the Tempur-Pedic Flagship Store where I can shop for clothing and accessories?
Yes, nearby shopping options include Cole Haan, BOSS Store, francesca's, Bcbgmaxazria, Abercrombie Kids, Janie and Jack, Clarks, Aéropostale, Hollister Co., and Psycho Bunny, all offering a variety of clothing and accessories.
Are there places to grab a meal near the Tempur-Pedic Flagship Store in Burlington?
Yes, nearby restaurants include North East of the Border offering Mexican cuisine and Asian Chao serving Asian dishes, perfect spots to visit before or after shopping.
Can I find mobile phone and electronics stores near the Tempur-Pedic Flagship Store to assist with phone needs?
Yes, nearby options include ZAGG Burlington, Verizon, T-Mobile, and Talk N' Fix for mobile devices, accessories, and repairs, convenient to visit while shopping for bedding.