Room & Board

Reviews

• ES

  Emma Sweeney

  Dec 19, 2025
  5.0
  The best customer service on the planet. We purchased a couch from them in June (the Weber with chaise) and the chaise just wasn't long enough so we exchanged for the Metro with chaise. It was comfy and deep; however the gap between the chaise and middle seat was huge (abnormally so), after a long period of trying different suggestions, moving cushions, dropping and reshaping nothing was working to lessen the gap. I noticed the Weber had a new option of the longer chaise so I reached out about another exchange and they were super accommodating. I sent a few pictures of the issue and they quickly agreed to another exchange. The delivery service people are always fantastic. Every single person I have ever interacted with at the company has been wonderful. The Weber is a dream. A fluffy cloud that feels like it will last forever.
• MG

  Marcia Greeley

  Dec 14, 2025
  1.0
  The cushions on the couch I purchased were not soft and comfortable like the couch on display. The cushions are very hard. I thought I was getting the product I experienced on display. I asked to purchase the floor model but was told I couldn’t. The whole purpose of not buying online is to know what you are getting. Customer Service told me to give it a year and it will be comfortable. I asked if the cushion fill could be changed, but it cannot. Very disappointed.
• KG

  Kristina Guerin

  Sep 30, 2025
  5.0
  Amazing quality American made furniture. Their craftsmanship is incredible. The staff are very knowledgeable and friendly.
• NW

  Nicolas Williams

  Jun 2, 2022
  5.0
  So many beautiful things! Great place for inspiration and ideas.

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