Extra Space Storage

4.5
159 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 81 W Union St in Ashland, MA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
81 W Union St, Ashland, MA
01721, United States

Hours

Reviews

4.5
159 reviews
5 stars
128
4 stars
11
3 stars
4
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Craig and Brad received numerous positive mentions for their helpfulness, friendliness, and professionalism, contributing to a great customer experience.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, enhancing customer satisfaction.

Pricing Issues

Several customers expressed dissatisfaction with sudden price increases after initial promotional rates, leading to feelings of being misled.

Accessibility

Customers appreciated the ease of access to the facility and the availability of carts and dollies for moving items.

Mixed Experiences

While many reviews are positive, there are notable complaints regarding overcharging and poor communication from the call center.
  • JR
    John Rainone
    6 days ago
    5.0
    I’ve had an excellent experience with Extra Space Storage in Ashland, MA. The facility is clean, secure, and very easy to access, which gave me peace of mind right from the start. The staff has been outstanding—friendly, professional, and always willing to help with any questions. The entire rental process was quick and straightforward, and the units are well-maintained. If you’re looking for reliable, hassle-free storage with great customer service, this is the place to go. Highly recommended!
  • LR
    Liam Roche
    Nov 10, 2025
    5.0
    Had a small issue and Craig Cellitti of the Ashland, MA facility resolved it immediately. Take-charge attitude that got me going again with zero hassle. I am a happy ongoing client.
  • KM
    Khalil Martinez
    Nov 4, 2025
    5.0
    Nice and clean place very easy goin.
  • RH
    Richard Hurwitz
    Oct 29, 2025
    5.0
    Excellent facility. Stored one of my cars here . Clean safe and dry .
  • DA
    Dennis Acker
    Oct 28, 2025
    5.0
    Craig is always super helpful when needed. Place is kept immaculate and clean. I like that they have two wheelers to help with storage. Being in a wheelchair makes this easier.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.