Brand Certified
Longo Carpet Cleaning and Restoration
4.9(428 reviews)
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
Business Details
80 Ramah Circle South, Agawam, MA
01001, United States
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
(413) 289-5437
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
https://www.longocarpetcleaning.com/
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
About
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
Carpet Cleaning ServiceWater Damage RestorationMold RemovalUpholstery Cleaning ServiceFloor & Tile Cleaning
Longo Carpet Cleaning & Restoration provides carpet cleaning, area rug cleaning, carpet protectant, hardwood floor cleaning, tile cleaning, upholstery cleaning, mold remediation, water-damage service, and 24-hour service to Western MA and Northern CT.
Location
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
Longo Carpet Cleaning and Restoration
80 Ramah Circle South, Agawam, MA
01001, United States
Hours
Certified by Longo Carpet Cleaning and Restoration • Mar 08, 2026
Reviews
4.9
428 reviews
5 stars
409
4 stars
10
3 stars1
2 stars4
1 star4
- SNsandra neumann1 day ago5.0Quick response time, friendly and did a great job on the sellers hardwood floors! Cleaned sealed and buffed to a beautiful shine! Even added a quick power wash of the decks and railing! Great job! Thank you! Sandy Neumann William Raveis
- HDHeather DeFilipi1 day ago5.0Jason and Dylan were great. They did a really nice job cleaning my carpets and spent a good amount of time on them which made me think they really cared how they came out. They took pictures before and after and told me if I have any issues they will come back out to address. Overall a very positive experience.
- JRJerri Ross4 days ago5.0We have used Longo several times in the past. They always show up on time and are very professional. Today we had Dana and Jack do a very thorough and expedient job on our basement carpets and stairs. Great job, plus very nice guys. They were backed up by the also very nice and professional Olivia in the office who processed our payment over the phone. Great job all around. Thank you, Longo! đź‘Ť
- JJJessicaFeb 19, 20265.0Just had our carpets cleaned. The guys were so nice and very informative. They knew what they were talking about. The carpets looked brand new! Very very happy with the results. And it didn’t take a long time either. Pretty fast service from what I was expecting. I will be having this done again in the future.
- KMKish McDonaldFeb 19, 20262.0Had a water extraction done through this company and I'll start from the top. My washing machine flooded the little room it's in during the wash cycle with clear water. I got up all the water from the surface using my vacuum. It had caused leaking to occur to another unit so that was another issue. My condo association owner called me because of the complaint from the other unit and she called Longo on my behalf because she's dealt with the company for years so I thought nothing of it and said she could call them for me. She tells me I'll be forwarded the bill and I said OK. Now when they showed up and did their readings and evaluation, they made it seem like this was going to be an inexpensive job because of their readings. I asked for a price or an estimate and they told me since my condo association called that they will bill them using an algorithm they use. I asked them if they could give me a ball park of a price since I would be the one paying the bill but they wouldn't budge. Whole reason why I allowed them to leave their equipment for an extra day was because I was concerned about possible mold damage but after further research and outside advice the water damage percentage wasn't high enough for that to be an issue. Had they gone over what and why they were doing what they were doing then I'd make them take away their equipment on the second day when they arrived like I originally expected but nooooo they wanted me to keep them for another day. For the amount of work done, no estimate for the project that was then billed at $1,587.04 altogether and poor communication from the workers is why I would give them 1 star. I only gave 2 stars because we came to a financial agreement at $1,250 although I still feel like I overpaid. Anytime a project is going to total $1000 or more, in the state of MA, a company is supposed to give an estimate beforehand and to proceed after the estimate is given I would've had to sign off for it which did not happen all because I didn't call the company myself although I was the one paying the invoice and it overall affected me. They literally charged me the price of a new washer and dryer set for the minimum water extraction job they did. I think they over charge on the equipment used, and their lack of communication is bad for business. If you're thinking about this company, before pulling the trigger like I did, do comparative research first before diving in cause places like this WILL take advantage of hardworking people. Now Amanda and Olivia are the only reason I gave 2 Stars because they were nice, and reasonable to communicate with. Amanda and Olivia both deserve either A) a bonus or B) a raise for handling this situation with me as best as they could. I know they were doing their job as best as they could and although I was disgruntled we came to an agreement/settlement.
Frequently Asked Questions About Longo Carpet Cleaning and Restoration
How often should I have my carpets professionally cleaned?
The frequency of professional carpet cleaning depends on your specific household circumstances. Generally, we recommend a thorough cleaning every 12 to 18 months to maintain freshness and prolong carpet life. However, homes with pets, children, or residents with allergies may benefit from more frequent cleanings. Regular professional maintenance not only enhances the appearance of your carpets but also contributes to a healthier living environment.
How long does it take for carpets to dry after cleaning?
Drying time for carpets typically ranges from 6 to 12 hours, influenced by factors such as weather conditions, air circulation, and carpet type. Our advanced equipment is designed to expedite the drying process. To further assist, we recommend opening windows or using fans to improve air flow.
Can professional carpet cleaning remove pet odors and stains?
Yes, our professional carpet cleaning services are highly effective in addressing pet-related stains and odors. We employ specialized treatments that target and break down stains while eliminating odors at their source, rather than simply masking them. Our methods are particularly suited for persistent pet-related issues.
What should I do right after water damage happens?
In the event of water damage, your first priority should be to stop the water source if possible. Immediately following this, contact our emergency services. Swift action is crucial in preventing extensive damage and mold growth. We provide round-the-clock emergency water extraction and drying services to rapidly restore your property.
Will my homeowner's insurance cover water damage restoration?
Insurance coverage for water damage restoration varies depending on your specific policy. Many insurance plans provide coverage for sudden and accidental water damage, but may not cover issues resulting from long-term problems such as slow leaks. Our team can assist you in navigating the claims process and communicate directly with your insurance provider to streamline the procedure.
How do I prevent mold after water damage?
Preventing mold growth after water damage requires prompt action. Mold can begin to develop within 24 to 48 hours, making rapid drying of the affected area essential. We utilize industrial-grade dehumidifiers and air movers to thoroughly dry the space, effectively preventing mold establishment.
How soon can I walk on my carpets after cleaning?
Immediate walking on cleaned carpets is permissible with clean socks or dry footwear. However, for optimal results, we advise waiting until the carpet is completely dry before replacing furniture or area rugs.
How do you dry out my home after water damage?
Our water damage drying process involves the use of professional-grade dehumidifiers, high-velocity air movers, and advanced moisture detection equipment. This comprehensive approach ensures thorough drying of all affected areas, helping to prevent mold growth and additional structural damage.
Do I need to leave my home during water damage restoration?
In most instances, you can remain in your home during the restoration process. However, in cases of extensive damage, structural concerns, or potential health risks such as mold, we may recommend temporary relocation for your safety and well-being.
Why should I hire a professional for water damage restoration?
Professional water damage restoration is crucial for addressing more than just surface moisture. Our trained specialists possess the necessary equipment and expertise to effectively restore your property, preventing long-term issues such as mold growth, structural deterioration, and potential health hazards.
How often should I have my carpets professionally cleaned?
It is generally recommended to have professional carpet cleaning every 12 to 18 months. Homes with pets, children, or allergies may need more frequent cleanings to maintain freshness and prolong carpet life.
How long does it take for carpets to dry after cleaning?
Carpets typically take 6 to 12 hours to dry after cleaning, depending on weather, air circulation, and carpet type. Using fans or opening windows can help speed up drying.
Can your professional carpet cleaning remove pet odors and stains?
Yes, specialized treatments are used to effectively remove pet stains and odors by targeting and breaking them down at the source rather than masking them.
What should I do immediately after experiencing water damage?
Stop the water source if possible and contact our 24/7 emergency services immediately. Prompt action helps prevent extensive damage and mold growth.
Will my homeowner's insurance cover water damage restoration?
Coverage depends on your specific insurance policy. Many cover sudden accidental damage but not long-term issues like slow leaks. Our team can assist with claims and communicate with your insurer.
How do you prevent mold after water damage?
Prompt drying using industrial-grade dehumidifiers and air movers is essential, as mold can develop within 24 to 48 hours after water damage.
Where is Longo Carpet Cleaning and Restoration located?
We are located at 80 Ramah Circle South, Agawam, MA 01001, serving Western Massachusetts and Northern Connecticut.
What payment methods are accepted at Longo Carpet Cleaning and Restoration?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa for your convenience.
Are emergency water damage services available at Longo Carpet Cleaning and Restoration?
Yes, emergency water damage restoration services are available 24/7 to quickly respond to your needs.
What nearby places can I visit around Longo Carpet Cleaning and Restoration?
Nearby places include Old School Boxing Agawam, Affordable Duct Cleaning, and OCA Veteran's Support Center, which might be of interest before or after your visit.
How can nearby businesses like Deluxe Limousine Service assist customers visiting Longo Carpet Cleaning and Restoration?
Deluxe Limousine Service offers transportation options that can help customers reach our location comfortably and on time for their appointments.
Are there automotive services near Longo Carpet Cleaning and Restoration for quick vehicle maintenance?
Yes, several nearby automotive shops such as Langonet Auto Body and Quality Auto LLC provide convenient options for vehicle repairs and maintenance.
Brand Certified Facts from Longo Carpet Cleaning and Restoration
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