I’m giving 2 stars only because the lady at the front was kind.
This place was unprofessional. After being told they had my windshield in stock and taking my car up to be fixed, they called not long after to tell me the windshield they ordered was incorrectly sent. I thought it was in stock when I first called? Why did they have to order it in the first place? I wish they would have been more prepared after having this appointment for a week and then myself and my husband having to completely change plans to bring it in the next day.
Also, they tried to tell me I had to pay over $250 more than originally told! Thankfully, after I called them out on it, they fixed their mistake. Will not be using this business again.
Coming back to this review to edit months later - they did NOT calibrate my windshield correctly either. My auto windshield wipers used to work wonderfully, adjusting to the appropriate amount of rain. Now they don’t work the same after this company got their hands on them. The wipers either go too fast or too slow for the amount of rain and it IRKS me. This company is a hard thumbs down.
Will my insurance company pay for my new windshield?
Absolutely, provided you carry comprehensive coverage. You'll only need to pay your comprehensive deductible, which typically ranges from $0 to $100. If you believe your deductible exceeds $100, please verify you're referencing your comprehensive deductible rather than your collision deductible, since collision deductibles are generally higher but don't apply to windshield services.
Will AAA Glass bill my insurance for me?
Certainly. We manage all required documentation and direct billing with your insurance provider. We eliminate the complications of windshield replacement so you can focus on what matters most.
Will my insurance rates go up if I get my windshield replaced through my insurance?
Not at all. Windshield replacement is covered under your comprehensive coverage, not collision coverage. Since a damaged windshield doesn't indicate poor driving skills and poses no additional risk to your insurer, windshield repair or replacement won't affect your insurance premiums.
Will you install auto glass that is the same quality as I have in my vehicle right now?
Absolutely. We exclusively use premium auto glass from trusted original equipment manufacturers including PGW, Pilkington, Mopar, Carlite, and Guardian.
How long does it take to replace my windshield?
Most vehicle windshield replacements are completed within approximately one hour. We strongly advise waiting two to three hours before driving your vehicle after installation to allow proper curing of the urethane seal. The exact timing depends on humidity, temperature, and urethane type. Your technician will provide the most accurate safe drive-away time based on current conditions and materials used.
Can you replace my windshield or auto glass if it's raining?
Absolutely, since we perform all auto glass work inside our shop facility, weather conditions won't interfere with your service. We operate year-round regardless of weather and also provide vehicle pickup and delivery services for glass repairs and replacements.
If I need a door, back, side, or vent glass replaced other than windshield, can you do that?
Certainly, we provide sales and service for all automotive glass components including door glass, vent windows, rear glass, and quarter panels. For additional details or questions, please contact us at (318) 323-5554.
Do you perform rock chip repairs?
Yes, we provide rock chip repair services.
Can you replace and repair glass in residential and business windows?
Yes, we provide glass replacement and repair services for both residential and commercial window applications.
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