Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in New Orleans, LA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2501 Elysian Fields Avenue, New Orleans, LA
70117, United States
Hours
Reviews
3.9
1,996 reviews
5 stars
970
4 stars
451
3 stars
243
2 stars
104
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful, while others were criticized for being unresponsive or unfriendly.
Product Availability
Customers frequently reported issues with stock availability, including items not being in stock or discrepancies between online inventory and in-store availability.
Store Cleanliness
Several customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
Delivery Issues
There were complaints regarding delivery mistakes and poor handling of delivery-related customer service.
- JAJose de los angelesDec 16, 20253.0Not a fan of Lowe's
- MMMelanieef59Dec 16, 20253.0Groups of workers in the isles but Noone to help
- MWMike WittenbrinkDec 12, 20255.0Friendly and top-notch service!
- CFClaire FraserNov 30, 20251.0Worst customer service at this branch. The staff are unfriendly bordering hostile. Choose a different location or a HomeDepot because this was the worst experience I have ever had at a Lowe’s. We asked multiple people for help to fulfil a paint order and none could help, we waited for 15 mins for a staff member and just had to give up. Then we wanted to pickup an order, no one would speak to us at the desk and the girl in charge of pickups was hiding in the pickup area on her phone wasting another 15 mins of our time. Just horrible, go somewhere else.
- SSShawnNov 21, 20252.0I previously called to check on the status of my application and, Customer service did a poor job.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in New Orleans?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, and more from trusted brands like GE, Whirlpool, Samsung, Craftsman, and Kobalt.
What are the store hours for Lowe's Home Improvement in New Orleans?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some closures on specific days.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to meet your needs.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your order history before shipping back. In-store returns require proof of purchase at the customer service desk.
What types of payment does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Where is Lowe's Home Improvement located in New Orleans?
Lowe's is located at 2501 Elysian Fields Avenue, New Orleans, LA 70117, USA.
Are there any nearby places to Lowe's that can help with propane supplies?
Yes, Blue Rhino Propane Exchange is nearby and can assist you with propane supply needs.
If I need locksmith services near Lowe's, where can I go?
minuteKEY and Minute Key, both key and locksmith service providers, are located near Lowe's for your convenience.
What nearby places can I visit for food or entertainment after shopping at Lowe's?
You may visit Taqueria Liliana for Mexican food, The Spotted Cat Music Club for live music, or the Carnival Club Casino for gaming and lounge experiences close to Lowe's.