Extra Space Storage

4.7
625 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreBoat Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 1120 S Norman C Francis Pkwy in New Orleans, LA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, wide drive isles, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1120 S Norman C Francis Pkwy, New Orleans, LA
70125, United States

Hours

Reviews

4.7
625 reviews
5 stars
551
4 stars
31
3 stars
14
2 stars
5
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Shuron and Gregory, received high praise for their helpfulness, friendliness, and professionalism.

Cleanliness

The facility is consistently described as clean and well-maintained by multiple customers.

Security

Customers feel that the storage facility is secure, with features like 24/7 surveillance and restricted access.

Pricing Issues

Some customers expressed dissatisfaction with unexpected price increases after promotional rates, although management attempted to address concerns.

Convenience

The location is noted for its convenience, especially for college students, making it easy to access their belongings.
  • ML
    MsYada Long
    4 days ago
    1.0
    After checking out early this month this still bothering me the way Ashley called interrogate me. It wasn’t what she said but how she said it her deliverance were very unprofessional. After being a customer for two years, Ashley could have called and said thank you so much for being a loyal for customer two years. We appreciate your business just to give you a courtesy call. Anything you brought with you, you want be able to discord using our dumpster. Ashley called me may I speak to my name and she went straight into you had somebody on property today. Keep in mind I was confused I was half sleep. And I had been back-and-forth moving my stuff to another Facility that day. She asked me again I said yes my son in law n I was there. Well u put stuff in our dumpster I won’t charge u this time but next I will charge u. I’m like okay I moved out today you won’t have that problem anymore. I’ve never had a problem there out of the two years I’ve been there. Devin never was rude with a customer. I’m glad I’m longer at the location. I’m big on customer as I work in hospitality. The unit was cleaned upon departing that wasn’t even mentioned. Also one more thing the prices never stay the same. As when I first sign up. They were going from $136 to $215
  • JJ
    Jerrydette Joseph
    6 days ago
    5.0
    Chirron went above and beyond her customer service obligation. She was an absolute joy. If I require this service in the future, Extra Space Storage will be my first choice!!
  • MC
    Michael Cox
    Nov 3, 2025
    5.0
    Shuron has been so helpful every time I come and always so well mannered thank you so much.
  • LL
    love_manifesting_abundance333
    Oct 28, 2025
    5.0
    My experience was amazing Gregory was assisting me in choosing a unit , he was kind and very helpful. He went above and beyond to accommodate me. Thank you Gregory, we need more humans like you 💚💚💚
  • TJ
    Topher Jones
    Oct 19, 2025
    1.0
    *RAT AND MOUSE INFESTED* This place was okay, until I visited the facility to get some stuff out of storage and found mouse and rat droppings throughout my unit and several pieces for furniture and other items damaged by the rodent problems. I do not store food or cookware in my unit, to avoid this issue, but it appears that didn’t matter. Additionally, every time that I visited the facility, there were obvious signs of people living in the units (people wandering the parking lot and hallways with no vehicles in the parking lot, the smell of cooking, people talking and listening to music/watching video inside closed units for long periods of time and never leaving or moving anything). I hated to have to report that, because times are extremely tough for everyone right now and desperate times call for desperate measures, but it negatively affected me. When I reported these issues and told them that I would be moving out, the manager said that was fine and that I would have till this weekend to move out. Then they blocked my access to the facility and the app gave me a message saying that they were going to auction my stuff.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.