Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Monroe, LA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,935 reviews
5 stars
957
4 stars
453
3 stars
197
2 stars
97
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report poor service, long wait times, and unprofessional behavior from staff.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock or not matching online inventory.
Store Cleanliness
The store is generally reported as clean and organized, although some customers noted issues with restroom cleanliness.
Staff Attitude
While some employees are recognized for their friendliness and helpfulness, there are numerous reports of staff being unhelpful, rude, or disengaged.
Online Ordering Issues
Several customers experienced significant problems with online orders, including cancellations and poor communication regarding delivery.
- GJgarrielle johnson4 days ago5.0Without going into detail, 1 of the employees i think was a managers went above and beyond to help me get the parts for finish fixing my moms plumming. Her hot water heater sprung a leak and when we went to fix it, because the pvc was old, it snapped. We converted from the break back to the tank to PEX. Of course it was in the middle of the night right at closing. I want to thank him for his amazing heart and help.
- JNJoe nlnNov 12, 20255.0I love shopping at Lowe's there is alot of good deals if you look hard enough .and you can find almost anything you need there.
- GMG MNov 3, 20251.0Don't buy flooring from Lowe's because they have the most ridiculous policy If you have damaged flooring you have to have a ticket to return it and then re-purchase the flooring you need so double the trouble instead of just exchanging it and they don't give you very long to do this, so if you wait a couple of months to actually put your flooring down then you're already passed the allotted time to do anything about it we just love our Home Depot flooring and it's so much easier to put down than the stain master at Lowe's We actually went back to try to find some T molding And they only had one of the color we wanted. We asked an employee to get some help for us in flooring and after waiting about 10 minutes we just left and told the employee at the exit door that we were leaving because of a lack of service. She got someone to come back there right away and they claimed to have three in stock but everything was so disorganized they weren't found. Then the employee proceeded to try to sell us something else that we DIDN'T want. What an insult. So they have some in Pineville but Lowe's is not gonna ship from store to store and I can't have it delivered and you can't call Customer Service and have it sent from a warehouse ... you have to go through a store so I'm disgusted with Lowe's and their ridiculous policies and apparently they don't wanna make a sale because we would've spent about 200 bucks getting what we needed just in that one product
- MMMandy MccaskillOct 12, 20255.05 stars more for one paticular person. Anthony was extremely helpful during our new home renovations . He helped us find what we needed at least four or more times at the Monroe LA store.
- CDCheri DuhonOct 9, 20251.0I have great confidence I will get no response from this but I was at the store today attempting to buy flea preventative for my Mother’s dogs. I took the card for the product to the Customer Service to get the actual product. The woman at the desk said she had no idea where I got the card from and when I explained the pet area they had she made no attempt to go to the locked up area where they kept the items but called two other people in the customer service area consecutively to help me. The gentleman took the card and continued going through his paperwork making no move to actually go get anything. The woman she handed it to next said she didn’t know what it was or where I got it. I told her the pet area. She handed the card back to the original woman and told her let Tracey get it. The woman called a fourth person over the PA system. As I stood there waiting the woman who had just handed the card back to the first said loudly under her breathe, “ you give me attitude you can wait”. I didn’t I left the other items and wood I was going to be purchasing and left. This Lowe’s doesn’t need my or my company’s money:
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Monroe, LA?
You can find appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, outdoor and gardening equipment, and more.
What are the operating hours for Lowe's Home Improvement in Monroe, LA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Monroe offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's Monroe?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will also notify you of any status changes.
What should I bring when picking up an order at Lowe's in Monroe?
Bring your order confirmation email or order number along with a photo ID such as a driver's license or military ID. Only the cardholder or authorized users may pick up the order.
What brands does Lowe's Monroe offer?
Brands available include GE, Whirlpool, LG, Samsung, Dewalt, Kobalt, Craftsman, Weber, Moen, Kohler, and many more trusted names.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's Monroe?
Yes, nearby options include Olive Garden Italian Restaurant and Applebee's Grill + Bar, both great for meals before or after your visit to Lowe's.
What hotels are located near Lowe's Home Improvement in Monroe for out-of-town shoppers?
Nearby hotels include Hampton Inn & Suites Monroe and Courtyard by Marriott Monroe Airport, offering convenient accommodation options.
Where can I find key and locksmith services near Lowe's Monroe?
minuteKEY and Minute Key provide key and locksmith services near Lowe's, useful if you need keys duplicated or lock assistance while shopping.
What payment options are accepted at Lowe's Home Improvement Monroe?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.