Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
3301 Veterans Memorial Blvd, Metairie, LA
70002, United States
Hours
Reviews
5.0
901 reviews
5 stars
886
4 stars11
3 stars2
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Craig, Shawn, and David, received high praise for their knowledge, patience, and attentiveness during the purchasing process.
Product Knowledge
Customers appreciated the detailed explanations and demonstrations provided by the staff, which helped them make informed decisions about mattresses and pillows.
In-Store Experience
Many reviews highlighted the positive in-store experience, emphasizing the ability to test products and the lack of pressure during the sales process.
Post-Purchase Support
Customers noted excellent follow-up and support from staff, particularly in resolving issues related to deliveries and product satisfaction.
Product Quality
The comfort and quality of Tempur-Pedic mattresses and pillows were frequently mentioned as a key reason for customer satisfaction.
- RWRyan Williams2 days ago5.0Great customer service and awesome knowledge. David Cockran and staff
- KKKayNov 9, 20255.0Very attentive and totally dedicated to responding helpfully to all my questions! Can’t praise them enough!
- LALoretta AlexanderNov 7, 20255.0Craig was very helpful when I visited the Tempur-Pedic store. He was knowledgeable, patient and thorough when explaining each product.
- DKDemi KostopoulosOct 26, 20255.0This experience changed my life forever. I used to wake up in my old mattress feeling like I was in the sixth (or seventh) circle of hell, with the devil himself tossing and turning me in my sleep. But once gates of heaven were opened once I walked into that tempur pedic. The nice cool feeling of that matress felt like a kiss directly from God. I was met with my guardian angel, Dave Craig, who brought me out of this pain in his Tempur-Pedic nametag. This experience, better than my firstborn child being born, was my saving grace. God bless..God Bless Dave Craig and the wonderful array of staff at Tempur-Pedic.
- BWBrittany WillardOct 22, 20255.0I ordered some pillows from Tempur-Pedic online and was very unhappy with the product. I highly recommend going into the store in Lakeside to purchase pillows/mattresses as the guys who work there are so knowledgeable and patient. They take the time to go over all of the pillows and let you try them all to find the best fit for you. Something to note: the online store offers some different pillows that the store doesn’t carry. I strongly urge anyone not to order online until you’ve tested the pillow in the store. Tempur-Pedic customer service was of no help whatsoever when I told them the pillow was possibly defective. I will never purchase an online pillow again from Tempur-pedic. The pillow is awful and isn’t carried in the store. It definitely is not worth the money I paid for it. Save yourself the stress and disappointment and go to the store and let the team assist you! We met with Dave, Shawn and Craig today. We brought in the online pillows so they could see what we were given. They did everything they could to assist us. Craig also took the time to help us decide on new pillows and had us test out several in the store. We will be going back during the next pillow sale to buy directly from them. I will also buy our next mattress from them. I think this is a testament to the importance of having actual stores and people who can help versus the online world. Thanks guys for all of your help!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. For non-standard or unusual sizes, check specific product dimensions. Using a slatted foundation requires slats at least 3 inches wide and no more than 4 inches apart. Note that using the mattress on an unsuitable surface may void the warranty.
How will my new Tempur-Pedic mattress be delivered?
Most select mattresses come with free White Glove delivery, including setup and removal of packaging. The TEMPUR-Cloud mattress ships compressed via UPS for self-setup and does not include removal of old mattresses.
What is the difference between Tempur-Pedic Medium and Medium Hybrid mattresses?
Medium Hybrid mattresses combine a coil system with TEMPUR material, offering responsive bounce and pressure relief, often feeling softer than non-hybrid Medium mattresses. They provide a unique sleep experience compared to traditional spring mattresses.
Are custom-sized mattresses available for RVs, boats, or planes?
Yes, custom Tempur-Pedic mattresses can be ordered through an authorized partner. Having your custom dimensions ready will help expedite your order. Contact a Sleep Expert at 888-811-5053 for assistance.
Can I get replacement covers for my Tempur-Pedic mattress?
Replacement covers are available online for current models with removable covers. For older models or unlisted covers, visit the store to speak with a Sleep Guide for help.
What are the store hours for the Tempur-Pedic Flagship Store in Metairie?
The store is open Monday to Thursday from 10 AM to 7 PM, Friday and Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 6 PM.
What payment options does the Tempur-Pedic Flagship Store accept?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
Does the store offer in-store pickup and delivery services?
Yes, the Tempur-Pedic Flagship Store provides both in-store pickup and delivery services.
What nearby places can I visit around the Tempur-Pedic Flagship Store?
Nearby attractions include Kids' Castle indoor playcenter, Family Gras music venue, and Fairchild Ice Cream Parlor, perfect for family outings or entertainment before or after your mattress visit.
Are there shopping options near the Tempur-Pedic Flagship Store?
Yes, nearby shopping includes Zara, Forever XXI, Coleman E Adler & Sons (jewelry and gifts), and Apple Store, ideal for combining errands and leisure shopping during your visit.
What wellness services are available near the Tempur-Pedic Flagship Store?
You can find wellness services like massage therapy at Well and pet grooming at Fur de Leash Mobile Dog Grooming nearby, convenient for relaxation or pet care on the same trip.