Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lake Charles, LA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,900 reviews
5 stars
1,054
4 stars
467
3 stars
172
2 stars
68
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service, with some employees being very helpful while others are unprofessional or dismissive.
Product Availability
Customers frequently noted issues with stock levels, with some items being unavailable or not matching online listings.
Store Cleanliness
The store is generally reported as clean and organized, although some customers mentioned congestion in aisles.
Delivery Issues
Numerous complaints about delivery services, including delays and poor communication regarding orders.
Checkout Experience
Many customers expressed frustration with the lack of cashiers and reliance on self-checkout, leading to longer wait times.
- SCSam CatNov 14, 20255.0The store in Lake Charles Kj in the paint department at Lowe’s was amazing! Super helpful, knowledgeable, and patient. They made choosing paint easy and stress-free. Great customer service—thank you, Kj!
- RNRussell NorwoodNov 13, 20252.0I went to buy a hot water heater. The guy took my information and told me someone would call me to install it. I waited a day and then the company told me they don't do hot water heaters. So I found my own installer and came back to purchase the heater, when I went to check out I wanted to split the cost but the workers are too busy talking to friends or standing around to come help
- CNCarlos NicholsOct 27, 20254.0Overall, this is a good STORE. But it seems like the level of helpfulness of the employees needs a little boost, compared to the lowes STORE at Leesville. The first employee I worked with was kind of helpful. The next employee I worked with was on a phone conversation with his earbuds. He was very not helpful. The third employee that I worked with went out of his way to try to find everything that I needed. So there you go. One Thing I Like About the Lowe’s app on my phone is that if you are home, and you find something on the app that you need, it will tell you which aisle, and which Bay within that aisle to go to to find it.
- THtruth honestyOct 22, 20253.0I noticed they had some work cloths for sale...but I tried to find pricing and they weren't marked so I just kept walking
- GLGreg LeJeuneOct 11, 20254.0Always well stocked with everyday necessities for home improvement and other projects. Larger inventory selection than in other Lowes locations. Friendly and helpful employees. Store is clean as a whole. Sometimes the layout of merchandise is not laid out in a rational manner. Sometimes aisles feel congested. Overall great place to shop!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lake Charles, LA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Maytag, and many others.
What are the store hours for Lowe's Home Improvement in Lake Charles?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates when your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Where is Lowe's Home Improvement located in Lake Charles?
Lowe's is located at 2800 Derek Drive, Lake Charles, LA 70607, USA.
Which nearby places might I visit before or after shopping at Lowe's Home Improvement?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Marble Slab Creamery where you can enjoy dessert after shopping.
How can nearby places like RNR Tire Express and Affordable Dentures and Implants complement my visit to Lowe's Home Improvement?
After shopping at Lowe's, you can visit RNR Tire Express for tire services or Affordable Dentures and Implants for dental care, making it convenient to run multiple errands in the same area.
Are there any entertainment or dining options close to Lowe's in Lake Charles?
Yes, you can visit venues like Movie Bistro - Lake Charles or Cinemark Movie Bistro Lake Charles for entertainment, and enjoy dining at restaurants such as Fat Pat's Bar and Grill, Sammy Crawfish King, or Kyoto Japanese Steak House nearby.