Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lafayette, LA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,601 reviews
5 stars
858
4 stars
335
3 stars
147
2 stars
66
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some employees were praised for their helpfulness, while others were criticized for being unhelpful or rude.
Delivery Issues
Numerous complaints about delivery service, including missed appointments, damaged items, and poor communication regarding delivery status.
Product Availability
Customers appreciated the variety of products available, but there were also reports of items being out of stock or misrepresented in the app.
Installation Services
Negative feedback regarding installation services, with reports of poor workmanship and lack of accountability from the company.
Positive Employee Recognition
Several customers highlighted specific employees for their exceptional service, indicating that individual staff members can significantly enhance the shopping experience.
- BEBright EyesNov 13, 20254.0The only reason I didn't like the store in Lafayette LA was bc the bathroom was in the very bake corner beside their employee's break room.
- JTJosette ThibeauxNov 12, 20252.0CUSTOMER service counter on Tuesday 11-11-25 , morning shift Requires (retraining)on how to treat their customers! Very rude, ignores you. White female , approx age 45-50, About 5'4 with slim build. Management please address
- AMArco MusicNov 8, 20251.0Awful delivery service! Total disappointment! If i could give it 0 stars I would. After ordering a dryer which was $100s more expensive than the original price, dont believe those fake prices you see on your app or online, it doesn’t include more than the pathetic 1 year warranty, not even the freaking electric cable is included??? The removal of your old machine is $50 and now that you pay $300 more than the price you see, you fund out that even the delivery is not free? Also when the item gets delivered you dont get to pick morning or afternoon or anything, whatever you get thats it, suck it up basically!!! Absolutely atrocious service, and the super visor i talked to was as helpful as a rock in your shoe!
- RYReese YoungNov 4, 20251.0The girl working the self checkout with blondish dreads has horrible people skills. She was talking with a coworker about personal stuff when i walked up and asked where something”fromt bay 5” was. She told pointed me to aisle 5 and said “can yout mot read the numbers its right there” i said “excuse me sorry thats aisle 5 not bay 5 and thats batteries not screwdrivers” and she continued to tell me “well i dont know what to tell you”. Ive dont usually write sny sort of reviews but that was totally uncalled for. If i hadnt been looking around for 15min already and needed to get back to jobsite i wouldve talked to the manager and im not usually the talk to the manager type of person but that was beyond disrespectful
- RGRandy GuilloryOct 30, 20255.0Just had another great experience with Tee. Doing a remodel and every time there’s been a problem, she has been able to solve it. Today we had a worker and a manager that couldn’t solve a problem. We asked for Tee and she came and solved it. She’s been a great asset for us. Thanks Lowe’s and big thanks to Tee!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lafayette offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, outdoor equipment, and more. Services include installation for appliances, flooring, cabinetry, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Lafayette, LA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; the store is closed on Thanksgiving and Christmas.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payments.
Are there any nearby banking options when shopping at Lowe's Lafayette?
Yes, nearby banks include MidSouth Bank and Hancock Whitney, which offer retail and financial services plus ATMs for your convenience.
What nearby dining options can I consider before or after visiting Lowe's?
Nearby dining options include Chick-fil-A, Krispy Krunchy Chicken, Chic Filet, Hunt Brothers Pizza, Chris' Po-Boys, and Blimpie, offering fast food and casual meals.
Where can I find automotive services near Lowe's in Lafayette?
AutoZone, Take 5 Oil Change, Take 5 Car Wash, and Express Oil Change & Tire Engineers are nearby for automotive parts, repairs, and car wash services.
Does Lowe's provide support for customers who speak languages other than English?
Lowe's supports English and Spanish speakers and offers in-store translation services for other languages.
How can I return or exchange a product purchased from Lowe's?
Returns or exchanges can be made within 90 days with proof of purchase. For online purchases, start a return in your Order History and ship the item back, or visit the store customer service desk for in-store returns.