Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Gonzales, LA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,438 reviews
5 stars
785
4 stars
341
3 stars
123
2 stars
52
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for rudeness and lack of assistance.
Management Issues
Several reviews highlight poor management and operational inefficiencies, leading to customer frustration and dissatisfaction.
Product Availability
Customers frequently report issues with product availability and online order fulfillment, leading to disappointment and lost sales.
Store Environment
The store is generally described as clean and well-stocked, but there are complaints about the self-checkout system and long wait times.
- LBLexi BaileyDec 22, 20255.0I had an excellent experience at Lowe’s thanks to Mr. Tim in the lumber department. The store was extremely busy, and he could tell I was getting frustrated after struggling to get assistance. Even though neither task was part of his department, he took the initiative to help me without hesitation. He personally went to retrieve the refrigerator I needed and even trimmed my blinds for me. What could have been a very frustrating shopping trip turned into a genuinely great experience because of his kindness, professionalism, and willingness to go above and beyond. Employees like Mr. Tim are the reason customers keep coming back. Lowe’s is fortunate to have him.
- GSGal ShullerNov 6, 20251.0Haley, the manager of some sort Very unpleasant and rude You can tell she hates this job I will pray for her
- GJGary Matherne JrOct 8, 20255.0KaNita was very helpful to us, she gets a 10 rating from us
- CSChristian ScheppegrellSep 6, 20255.0Lowe's is one of my favorite stores. That is a big reason I try not to go there very much...I want to buy everything. They have everything a man could ever want. The people who work at the Gonzales, LA locatio are really nice and helpful.
- BPBrandi PalmerSep 1, 20251.0Incompetent management. Had to go to Walmart.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Gonzales, LA?
Lowe's offers paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Gonzales?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Gonzales offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Can I return or exchange items at Lowe's and what is the return policy?
Most items can be returned within 90 days. For online purchases, returns can be started online; in-store returns require proof of purchase at customer service.
What types of payment does Lowe's in Gonzales accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installations for appliances, flooring, cabinets, doors, lighting, HVAC, roofing, and more, including home accessibility and smart home installations.
Are there nearby places I can visit after shopping at Lowe's Gonzales?
Yes, nearby you can visit Bayou Bar for drinks and dancing, Daily Donut for a coffee and pastry, or Tacos El Patron for Mexican food.
Is there a propane exchange service near Lowe's Gonzales?
Yes, Blue Rhino Propane Exchange is located near Lowe's for convenient propane tank exchanges.
If I need pet supplies or grooming, are there nearby options to Lowe's Gonzales?
Yes, PetSmart and Gonzales PetSmart Grooming are nearby, offering pet supplies and grooming services.