Brand Certified
Lowe's Home Improvement
3.9(1576 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
9460 Cortana Place, Baton Rouge, LA
70815, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(225) 928-7200
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/LA-Baton-Rouge/0461
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Baton Rouge, LA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
1,576 reviews
5 stars
793
4 stars
321
3 stars
153
2 stars
68
1 star
241
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times for assistance, and unresolved issues with orders.
Product Availability
Customers frequently reported issues with product availability, including incorrect stock information online and in-store, leading to frustration.
Delivery Issues
Many customers experienced significant problems with delivery, including damaged items, missed deliveries, and poor communication regarding order status.
Store Organization
Some customers appreciated the neat and organized layout of the store, while others found it difficult to locate items and get help from staff.
Positive Staff Interactions
Despite negative experiences, several reviews mentioned helpful and friendly staff members who provided excellent service.
- JDJen DangerFeb 17, 20262.0Was looking for a pop-up canopy. Took forever to find them. Associates were vague with the location. When I finally found them, both boxes were open & damaged and there was a noticeable tear in the material of one canopy. I didn't get either one.
- CWCherryl WashingtonFeb 8, 20264.0Always a nice experience for me because everything is so neat and organized.
- CKChristian KonieczkaJan 6, 20261.0Absolute horrible customer service terrible experience, I wasn’t able to exchange a pressure washer that blew up on me after purchasing 33 days ago, wasn’t able to get compensated in anyway, was told to reach out to the company directly, and the company was out of stock for two months. I wasn’t able to get a replacement or a refund or any sort of solution. On top of that, they don’t price match their own website. So sitting at the checkout desk, I had to order the item that I was holding in my hands because it was cheaper on online in store pick up.
- LYLillian YoungJan 5, 20261.0Itz very uncomfortable to shop there when you are being followed by the workers thinking you steal I don't think they care about otherz feelings
- KBkevin bovaDec 18, 20251.0Out of all my reviews I've posted this will only be my second negative post I've posted first let's start with the 3 strike rule we placed an order for some blinds I had to make 2 trips because I only received part of my order Secondly I had an order placed for some 3/4 treated plywood I had it picked up and delivered and they gave my guy regular plywood which I didn't order so another trip had to be made strike 3 was a big one on their behalf but wanted me to pay for their mistake we paid for some cabinets thinking the sale was finalized and ordered so I told my contractor to trash my old cabinets low and behold we receive a call 2 day's later to come back in and pay 3500.00 more dollars or my order will be canceled so like the old song say you better shop around low and behold I was told about Home Outlet in Baton Rouge on Florida Blvd where they treated me like family and we ended up buying a set of cabinets for almost the first price we paid to Lowe's so if you're looking for good cabinets take the time and drive 5 minutes east to Home Outlet and get your cabinets the same day the big Nerd is signing out to Lowe's 👎🏾 to Home Outlet 👍🏾 thank's again David at Home Outlet
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Baton Rouge?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, garden equipment, home décor, and more.
What are the store hours for Lowe's Home Improvement in Baton Rouge?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and some days the store may be closed.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be sent if the order status changes.
What are the payment options accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online; for in-store returns, bring proof of purchase to the customer service desk.
Does Lowe's Baton Rouge offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, decking, roofing, lighting, HVAC, and more.
Where is Lowe's Home Improvement located in Baton Rouge?
The store is located at 9460 Cortana Place, Baton Rouge, LA 70815.
What nearby places can I visit when shopping at Lowe's in Baton Rouge?
Nearby places include Blue Rhino Propane Exchange for propane needs, multiple Minute Key locksmith kiosks for key services, and Men’s Wearhouse for clothing shopping.
Are there dining options close to Lowe's Baton Rouge?
Yes, you can find McDonald's and Subway nearby for quick meals before or after visiting Lowe's.
Where can I get key and locksmith services near Lowe's Home Improvement?
Multiple Minute Key kiosks and KeyMe Locksmiths are located nearby, offering convenient key and locksmith services for customers.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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