Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Baton Rouge, LA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,456 reviews
5 stars
727
4 stars
305
3 stars
145
2 stars
60
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with reports of rude staff, long wait times, and difficulty in getting assistance.
Product Availability
Customers expressed frustration over incorrect product availability both online and in-store, leading to wasted trips and unmet expectations.
Delivery Issues
Many customers reported significant problems with delivery, including damaged items, missed deliveries, and poor communication regarding order status.
Helpful Staff
Despite negative experiences, some customers praised specific employees for their helpfulness and dedication, indicating that staff performance can vary widely.
Store Environment
While some customers appreciated the store layout and cleanliness, others noted difficulties in finding staff and products, suggesting inconsistency in store management.
- DCDeannie CNov 10, 20255.0The app was very easy to use. I did pick up the attendant was very welcoming. Overall great experience.
- BMBrandon MichaelOct 6, 20251.0Customer service at this location is less than one star. They could not do a return on an item that was ordered online. The lady was very rude & the experience was awful. I will start using Home Depot from now on!
- DRDallannelys Torres RiveroSep 14, 20255.0Super, encuentras todo lo que necesitas para reconfortar tu hogar 🥰
- AKAriel KellyAug 26, 20251.0Terrible customer service! The lady with the New Orleans accent, light skin should never work in a customer service setting because she has no idea how to speak to customers.
- KCKeith CredoAug 22, 20252.0The staff seem try their best, but don’t try to get something delivered and expect it to be right or on time. I’ve had all 5 deliveries botched either partially or completely. For instance, I ordered 12 foot long metal roof panels last month. I received 8 foot long roof panels instead ( which I can’t use), and I had to pay someone to use their truck to bring them back to Lowe’s so that I could prove to them that the order was wrong. Also, some of the panels that the eventually did deliver were heavily rusted, clearly used, and this one even had an old screw in it. Customer service put me on hold for an hour and 5 minutes, then disconnected me. I give up… I won’t ever see that money again unless I transport the defective peices back to Lowe’s, at my own out of pocket cost, and physically show them to a manager. If you think calling Lowe’s corporate works, think again. They said they were sorry and then just connected me to the store again :( edit: in response to Lowes reply: yep - check my file and you'll see I tried that link... several months ago... and still waiting on a a resolution (its a simple return... just send someone to get it and stop cancelling the return truck pickups I schedule)
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Baton Rouge?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, garden equipment, home décor, and more.
What are the store hours for Lowe's Home Improvement in Baton Rouge?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and some days the store may be closed.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be sent if the order status changes.
What are the payment options accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online; for in-store returns, bring proof of purchase to the customer service desk.
Does Lowe's Baton Rouge offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, decking, roofing, lighting, HVAC, and more.
Where is Lowe's Home Improvement located in Baton Rouge?
The store is located at 9460 Cortana Place, Baton Rouge, LA 70815.
What nearby places can I visit when shopping at Lowe's in Baton Rouge?
Nearby places include Blue Rhino Propane Exchange for propane needs, multiple Minute Key locksmith kiosks for key services, and Men’s Wearhouse for clothing shopping.
Are there dining options close to Lowe's Baton Rouge?
Yes, you can find McDonald's and Subway nearby for quick meals before or after visiting Lowe's.
Where can I get key and locksmith services near Lowe's Home Improvement?
Multiple Minute Key kiosks and KeyMe Locksmiths are located nearby, offering convenient key and locksmith services for customers.