Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Alexandria, LA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,414 reviews
5 stars
749
4 stars
298
3 stars
129
2 stars
73
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Delivery Issues
Numerous complaints about delivery problems, including wrong items delivered, delays, and lack of communication.
Product Availability
Customers noted that while the store generally has a good selection, there were instances of items being out of stock or requiring online orders.
Store Cleanliness
Some reviews mentioned cleanliness issues, particularly in the bathrooms and outdoor areas.
Positive Experiences
Despite the negative feedback, several customers praised specific employees for their helpfulness and noted positive shopping experiences.
- KLKent LaBorde3 days ago1.0Service bad!!!! 75 employees no one to help a senior citizen
- WWWilliam WhiddonNov 16, 20255.0Great store
- JJJonOct 6, 20255.0Good customer service good sales
- SDShawna DoddsOct 5, 20251.0Do not order anything that requires delivery from this store! My mom ordered windows and doors to be installed at her home and contracted with Lowe's to have them installed as well. Everything was scheduled to be installed on the same day - that did not happen! Because of countless mistakes that they made (wrong orders, delayed deliveries), her installation was split into two and the doors were installed a couple of weeks later. The delay in installation was not the biggest concern but rather the amount of waisted time we spent - I made over 40 phone calls to the store trying to fix the problems and on several occasions, my mom waited all day at her home for deliveries to arrive that never occurred on the day they were scheduled. Any time I tried to speak to someone at the store, they did not seem to care to get the problem resolved (pushing me off to someone else or saying they would get back to me), except for one person who tried to help. Even the assistant manager was not helpful - one day I spoke with him to find out where was one of the missing windows and he could not look into the system to even tell me if it was still in the warehouse or on a delivery truck. I asked him to walk to the warehouse to check and he complained that it would take too long! I wrote a letter to their corporate office outlining all of the breakdowns in their process and all I got was "it was still installed within industry guidelines" and "here is $200 for your trouble" (my mom spent over $16K for everything). I rejected the money as that was an insult considering we spent so much time trying to rectify their inadequacies. They also wanted me to sign a document saying I would not write anything about the incident - I decided it would be better that future customers should know what they are getting into. The installation itself went well once it was done (Lowe's contracts with a third party) but everything leading up to that moment was a complete mess!
- LJLyn JohnsonSep 28, 20255.0We have bought several appliances from Lowe's. There's no interest for a year they deliver and set up. Very nice employees and delivery guys!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Alexandria, LA?
You can find appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more at Lowe's Home Improvement in Alexandria, LA.
What are the store hours for Lowe's Home Improvement in Alexandria, LA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store may be closed on certain holidays.
Does Lowe's Home Improvement in Alexandria offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers in Alexandria, LA.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What brands are available at Lowe's Home Improvement in Alexandria?
Lowe's offers a variety of brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Maytag, Bosch, and more.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online orders can start a return through your Order History page. In-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
What services are offered at Lowe's Home Improvement in Alexandria?
Lowe's offers installation services including appliances, flooring, cabinets, countertops, doors, garage doors, HVAC, lighting, roofing, and more. They also provide free delivery, free haul away, gift cards, free shipping, easy returns, and exchanges.
What nearby places can I visit around Lowe's Home Improvement in Alexandria, LA?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Southern Bath & Kitchen for additional home goods. You can easily visit these stores while shopping or picking up items at Lowe's.
Are there any dining options near Lowe's Home Improvement in Alexandria?
Yes, nearby dining options include Wings To Go for barbecue, Five Guys for burgers, and Los Portales for Mexican cuisine, perfect for a meal before or after your visit to Lowe's.
Where can I find automotive services near Lowe's Home Improvement in Alexandria?
Nearby automotive services include George Hauk's Automotive for repairs and tires, and Hauks Automotive tire shop, convenient for customers needing car maintenance while shopping at Lowe's.