Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Winchester, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,155 reviews
5 stars
637
4 stars
274
3 stars
107
2 stars
40
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rudeness and lack of assistance.
Cleanliness and Organization
The store is generally noted as clean and well-organized, making it easy for customers to find items.
Product Availability
Customers frequently found what they needed in stock, although some reported issues with specific items being unavailable.
Delivery Issues
Several customers experienced problems with delivery times and communication, leading to frustration.
Employee Knowledge
There are concerns about employee knowledge and training, with some customers feeling staff were unhelpful or uninformed.
- DMDaniel Mays2 days ago1.0This is more towards their delivery service (which was not contracted it was a Lowe’s truck) gave me a delivery window of 8-12 showed up at 7:30 in the morning banging on the door. When I asked what time the window was they just said oh we will take it back. I have never had a good experience with delivery from Lowe’s ever.
- JLJune LampNov 14, 20254.0Sa.e as oter lowes stores
- TBThomas BarkerOct 29, 20254.0Got supplies to build a shelf
- KGkatelyn greenOct 8, 20251.0The blonde lady, “Erica” seemed non enthusiastic i was there or needed help. Seemed she was occupied with something else and was just genuinely upset that i was near her. The place itself is fine, a little hard to navigate but overall okay.
- KRKendra RogelOct 4, 20255.0Had a wonderful experience. I was looking at Impact Drivers to buy my honey. One of the employees, Rory, walked over to see if I needed help. He broke down the driver’s mechanics for me, so I could choose what was best suited for my needs. He went above and beyond to help me find additional items I was looking for. After getting me squared with everything, Marissa helped me at check out. She was patient and helpful as I did the “chic thing”, searching for my coupons and “MyLowes” cash. Both employees were happy and eager to assist and made my Saturday shopping adventure truly enjoyable🙂
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winchester, KY?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom and kitchen supplies, building materials, paint, tools, flooring, gardening equipment, outdoor furniture, and more to support both DIY projects and professional building needs.
What are the operating hours for the Lowe's store in Winchester, KY?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Note that holiday hours may vary, and the store may be closed on some holidays such as November 27, 2025, and December 25, 2025.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, the Winchester, KY Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can initiate a return through your order history on the website before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards.
Are there installation services available at this Lowe's store?
Yes, Lowe's offers a comprehensive range of installation services including appliances, flooring, doors, cabinets, HVAC, plumbing fixtures, and much more to support your home improvement projects.
What brands can I find at the Winchester Lowe's Home Improvement store?
You can find trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Bosch, Kohler, Dewalt, and many others across different product categories.
What nearby places can I visit after shopping at Lowe's in Winchester, KY?
After visiting Lowe's, customers can check out nearby places like Golden Corral Buffet & Grill for dining, 7 Brew Coffee for a coffee break, and Goodwill for thrift shopping, all within convenient proximity to the store.
Are there any nearby services like key and locksmith shops near Lowe's Winchester location?
Yes, minuteKEY and Minute Key locksmith services are nearby, which could be useful if you need key duplication or lock services in conjunction with your home improvement projects.
How can nearby gas and propane suppliers complement my shopping at Lowe's in Winchester?
Blue Rhino Propane Exchange and Marathon gas station are nearby, offering convenient options to fuel your outdoor equipment or propane needs, complementing purchases like grills or garden tools from Lowe's.