Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Shepherdsville, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
800 Conestoga Parkway, Shepherdsville, KY
40165, United States
Hours
Reviews
4.3
1,585 reviews
5 stars
936
4 stars
383
3 stars
129
2 stars
47
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported poor service and unresponsive employees.
Product Availability
Customers frequently mentioned issues with product availability and inventory discrepancies, leading to frustration.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Delivery Issues
Several customers expressed dissatisfaction with delivery services, citing poor handling and communication.
Staff Friendliness
While some employees received commendations for their friendliness and helpfulness, there were also reports of rude behavior from certain staff members.
- AFaaron fortner1 day ago1.0Waited 45mins for a interview that was prescheduled just to be told they found better candidates 3 hours later when I met all their requirements had done the job before at different companie and agreed to work any time interviewer had a condescending tone from the start, guess you don't want employees. Thank for wasting my time
- SGSS&E GMNov 9, 20251.0In the area of kitchen cabinets there is very bad attention, nobody can answer your questions, none of them know anything, so they gave us an appointment with the person who apparently knows and it turns out that on the day of the appointment they told us that I was not there, it was a total waste of time, I wonder if I can buy things here to make my kitchen.
- SGScott GrenerthNov 4, 20255.0I was here twice in 2 days while working on a job site a few miles away. Both visits were were very good with employees offering helpful assistance both times.
- NMNicole McCarthyOct 20, 20255.0Had to go get some items for work
- TLTeresa LonganoOct 7, 20255.0Called with a question about overnight parking. The woman at the service desk went above and beyond to ensure my question was answered as quickly as possible!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Shepherdsville, KY?
You can find a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Shepherdsville, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or reduced hours.
Does Lowe's Home Improvement Shepherdsville offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services to make your shopping experience more convenient.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Shepherdsville?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History on Lowes.com, and in-store returns require proof of purchase at the customer service desk.
Are there services available for installation at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, HVAC, lighting, roofing, and more.
Which nearby places can help me with propane exchange near Lowe's in Shepherdsville?
Blue Rhino Propane Exchange is nearby and offers propane exchange services, which can be convenient if you need propane for grilling after shopping for your outdoor equipment at Lowe's.
Is there a library close to Lowe's Home Improvement in Shepherdsville where I can explore community resources?
Yes, the Central Library - Bullitt County Public Library is nearby, providing access to community programs and resources that you might want to visit before or after shopping at Lowe's.
Where can I get locksmith services near Lowe's Home Improvement in Shepherdsville?
Minute Key is a nearby key and locksmith service provider, useful if you need key duplications or lock-related assistance during your visit to Lowe's.