Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Shepherdsville, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
800 Conestoga Parkway, Shepherdsville, KY
40165, United States
Hours
Reviews
4.3
1,593 reviews
5 stars
941
4 stars
385
3 stars
129
2 stars
47
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for poor attitudes and lack of assistance.
Product Availability
Customers frequently mention issues with product availability and inventory accuracy, leading to frustration when items are not in stock.
Store Organization
Several reviews highlight difficulties in finding products due to poor organization within the store.
Delivery Issues
There are complaints regarding delivery service, including poor handling and communication, leading to customer dissatisfaction.
Overall Experience
While some customers report positive experiences and appreciate the store's cleanliness and selection, others express disappointment and frustration with service and product issues.
- JCJenny Cadorette1 day ago5.0Love shopping at Lowe's.
- ZHZach Hughbanks2 days ago1.0Paint desk incompetence
- SLShannon LynchJan 4, 20265.0We worked with Virginia today as we bought a Allen and Roth electric fireplace. Virginia gave us excellent customer service. We werent the easiest to work with as we went over all options. She went above and beyond to help us. If you go to Lowe's in shep ask for Virginia she will take care of you. Thank you Virginia!!
- CMChristopher MaconDec 6, 20251.0Garden section manager, specifically outside garden, specifically Sarah. If you need mulch, go elswhere. She has an attitude every single time I go up there and acts like you needing something is ruining her whole days. If you can't be nice to people, find a new job SARAH
- LPLauren PalmerNov 28, 20255.0Fantastically fast service at curbside!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Shepherdsville, KY?
You can find a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Shepherdsville, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or reduced hours.
Does Lowe's Home Improvement Shepherdsville offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services to make your shopping experience more convenient.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Shepherdsville?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History on Lowes.com, and in-store returns require proof of purchase at the customer service desk.
Are there services available for installation at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, HVAC, lighting, roofing, and more.
Which nearby places can help me with propane exchange near Lowe's in Shepherdsville?
Blue Rhino Propane Exchange is nearby and offers propane exchange services, which can be convenient if you need propane for grilling after shopping for your outdoor equipment at Lowe's.
Is there a library close to Lowe's Home Improvement in Shepherdsville where I can explore community resources?
Yes, the Central Library - Bullitt County Public Library is nearby, providing access to community programs and resources that you might want to visit before or after shopping at Lowe's.
Where can I get locksmith services near Lowe's Home Improvement in Shepherdsville?
Minute Key is a nearby key and locksmith service provider, useful if you need key duplications or lock-related assistance during your visit to Lowe's.