Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Shelbyville, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,337 reviews
5 stars
758
4 stars
287
3 stars
113
2 stars
45
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock or delivery issues.
Store Experience
Many customers report positive experiences with the store's cleanliness and organization, but there are significant complaints about long wait times for assistance.
Staff Knowledge
Some associates are noted for their expertise and helpfulness, while others are described as unhelpful or lacking knowledge about products.
Delivery Issues
Numerous reviews highlight problems with delivery schedules and communication regarding orders, leading to customer frustration.
- MHM HaverlinNov 12, 20255.0Always have what I want
- BBBruiser Voils (Bruiser)Nov 12, 20255.0Great brand new spaces three bedroom apartment with two bathrooms and a full kitchen an big living room.
- LJLisa JohnsonOct 30, 20255.0The workerthst assisted us name JAMIEwas very helpful he was patient and kind very professional to be nice to get more people out there in the stores that were happy to assist my husband and I both are handicapped and we really appreciate him.
- TMTeresa MoralesOct 25, 20255.0Friendly staff and very helpful. I couldn't find the adapter I was looking for so the associate checked the computer.
- HMHeather McCartyOct 8, 20255.0This is bar far the friendliest Lowes Home Improvement Store. The manager is phenomenal with his team is just as amazing from when I stopped in the door at costumer service and Misty helped me with a beautiful smile and after I completed my business with costumer service Rocky anther associate Helped me find the ring doorbell I was looking for. Then, when I went to check out, Haley was super pleasant and helped me with my rewards points and my checkout. Thanks you Lowes for a great experience! Heather a Lowe’s customer
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Shelbyville, KY?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the operating hours for Lowe's Home Improvement in Shelbyville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides delivery and in-store pickup services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive updates.
What payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, and more.
Are there any special features or services at Lowe's Shelbyville store?
Yes, the store offers free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges.
What are some nearby places I can visit when shopping at Lowe's in Shelbyville?
Nearby places include Walmart Shelbyville - Taylorsville Rd for groceries and mobile phones, Mount Vernon Baptist Church for religious services, and Murphy USA gas station for fueling needs, making your visit convenient and multi-purpose.
Where can I get locksmith services near Lowe's in Shelbyville?
Minute Key locksmith services are available nearby, providing convenient access to key and lock solutions during your Lowe's visit.
If I need to exchange propane tanks, is there a nearby location to Lowe's in Shelbyville?
Yes, the Blue Rhino Propane Exchange is nearby where you can conveniently exchange propane tanks while shopping at Lowe's.