Lowe's Home Improvement

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Visit the customer service desk in store to apply for a tax-exempt account.

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.

Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it's closed on November 27, 2025, and December 25, 2025.

Yes, Lowe's in Richmond, KY offers both in-store pickup and delivery services.

You can check your order status online by entering your order number or logging into your MyLowe's account, where you will also receive email updates regarding your order.

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.

Yes, Lowe's offers a variety of installation services, including appliances, flooring, doors, cabinets, plumbing fixtures, lighting, and more.

Yes, Lowe's offers recycling services for electronics, light bulbs, and batteries.

Nearby places include Minute Key for key and locksmith services, Madison County Farmers Market for fresh local produce, and Blue Rhino Propane Exchange for propane needs.

You could pick up key services at Minute Key before shopping at Lowe's, visit Madison County Farmers Market for fresh produce after your hardware shopping, or exchange propane tanks at Blue Rhino Propane Exchange for your outdoor equipment needs.

Near Lowe's, you can shop at ALDI USA and Walmart Richmond for groceries, and enjoy meals at fast food restaurants like White Castle and Subway, all within close proximity.