Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Paintsville, KY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
658 reviews
5 stars
366
4 stars
160
3 stars
54
2 stars
27
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Helpful Staff
Despite the issues, several reviews highlighted individual employees who provided excellent service and were very helpful.
Product Availability
Customers noted that the store generally has a good selection of products, but there were complaints about inventory issues and incorrect orders.
Store Experience
The shopping experience was mixed, with some customers enjoying their visits while others expressed frustration over the store's layout and accessibility.
- KHKeaira HagerDec 16, 20251.0They cannot get their delivery right for squat! Employees are extremely rude and inconsiderate.
- VKVince KDec 7, 20253.0Ill say this, this store has made a lot of improvements. This is probably as good as it'll get. I mean it's a corporate entity that will always put it's corporate greed first by continuously raising prices for no other reason than to make sure the CEO gets a better bonus. It's also the only home improvement store around. This type of store in this area with no competition will be guaranteed to give ridiculously high prices and lackluster customer service. That's just how it is unfortunately. All in all though, the management was able to turn that chicken crap into chicken salad. Hats off to ya.
- DWDebbie WhiteNov 20, 20255.0Tabitha at Pro desk was so helpful and made ordering buildings supplies a breeze. Stop in at Paintsville, Ky LOWES!!
- EBErnest BlevinsNov 10, 20255.0great place I shop there all the time
- SVSmoke VerlorenOct 22, 20254.0I'm not a huge fan of Lowes as a company, but the workers at this location, specifically Ken, are extremely helpful
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Paintsville, KY?
You can find a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Paintsville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payments.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be initiated online for Lowes.com orders or in-store with proof of purchase.
What installation services does Lowe's offer?
Lowe's provides installation services including appliances, countertops, flooring, doors, cabinets, lighting, HVAC, and more to assist with your projects.
Are there nearby food options close to Lowe's Home Improvement in Paintsville?
Yes, nearby restaurants include KFC, Taco Bell, Hardee’s, Pizza Hut, Subway, Papa John's Pizza, and Little Caesars Pizza, convenient for dining before or after your visit.
Where can I find banking and financial services near Lowe's in Paintsville?
Nearby you can find Peoples Bank, City National Bank, World Finance, and HLT Check Exchange for various banking and financial services.
Are there entertainment or other services near Lowe's Paintsville store?
Yes, popular nearby places include The Movies at the Plaza cinema, SunnyDaze Car Wash, and GameStop for video games and retail needs.