Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mt Sterling, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,106 reviews
5 stars
618
4 stars
262
3 stars
92
2 stars
34
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty finding help and unresponsive staff.
Product Availability
Customers frequently mentioned issues with product availability, including items being out of stock or incorrect orders being fulfilled.
Store Cleanliness
The store was generally noted as clean and well-organized, although some areas were reported as messy.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including delays and incorrect items being delivered.
Helpful Staff
Despite some negative experiences, several customers praised individual employees for their helpfulness and knowledge.
- TCTravis CalderNov 6, 20255.0It’s Lowe’s there all awesome in my book
- RKRussell KoonOct 17, 20254.0No help
- RRRickSep 29, 20251.0Our family has had way too many poor experiences with this Lowes. Corporate office needs to be involved at this point.
- TBTara BrownSep 28, 20254.0Ok x I understand have better customer service
- SSSteve SSep 25, 20251.0Female employee said over phone water heater not in stock,on website said pick up today went look for myself there were at least 3 there, wife went today get some vinyl for flooring female finally come to wait on her what she wanted was out said might be more in the back never offered to go look. I had to cancel my lowes card because of charges I didn't put on it, no help at all customer service didn't help,she transferred me to credit dept.who hung up on me never bothered to call back, I bet when I don't send a payment they will talk to me,might be a good idea to go to court let the judge see I'm paying for some charges that weren't mine, I don't often do many projects at my age so Home Depot isn't that far away I would suggest going somewhere else till they get people who care if you shop there or not.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Mt Sterling offer?
Lowe's in Mt Sterling offers products including appliances, bathroom supplies, building materials, tools, flooring, home décor, garden equipment, and more for DIY and professional projects.
What are the store hours for Lowe's Home Improvement in Mt Sterling?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Mt Sterling provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to conveniently receive your purchases.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if there are changes.
What payment options are accepted at Lowe's Home Improvement in Mt Sterling?
Lowe's accepts American Express, Visa, Mastercard, Discover, Diners Club, cash, and checks as payment methods.
Does Lowe's offer installation services for products?
Yes, Lowe's provides installation services for a variety of products such as appliances, flooring, cabinets, doors, HVAC systems, and more.
What nearby stores can I visit when shopping at Lowe's in Mt Sterling?
Nearby stores include Dollar Tree for discount items, Town and Country Home and Decor for home goods and flooring, and Petco for pet supplies and training.
Are there medical facilities near Lowe's for urgent care needs?
Yes, First Care Urgent Care - Mt. Sterling and Fast Pace Health Urgent Care are close by, offering convenient options for medical attention.
What dining options are available near Lowe's Home Improvement in Mt Sterling?
Nearby dining options include Koi Express Mt Sterling for Asian cuisine, Captain D's for seafood and fast food, and Bojangles' Famous Chicken 'n Biscuits for casual meals.
How can I find coupons or savings for shopping at Lowe's?
You can find coupons and savings by visiting Lowe's savings page online or by downloading the Lowe's app available on the Apple App Store and Google Play.