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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Mt Sterling, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,113 reviews
5 stars
623
4 stars
263
3 stars
92
2 stars
34
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many customers report poor service, lack of assistance, and rude interactions.
Delivery Issues
Numerous complaints about delivery delays and miscommunication regarding orders, leading to significant customer frustration.
Store Organization
The store is generally well-stocked and clean, but some customers noted issues with product availability and organization, particularly in specific sections.
Employee Helpfulness
While some customers found employees to be knowledgeable and eager to assist, others experienced difficulty in finding help or received inadequate support.
- JBJoshua Ballard3 days ago5.0Always a great experience and very helpful team.
- CHChris Helton5 days ago5.0Love ot
- LBLisa BerryDec 31, 20255.0Did curb side pickup for a heater. Pulled in checked in and a couple minutes later they were at the car promptly with my order.
- HHHolly HedgesDec 30, 20255.0Very busy (almost constant). But the workers are nice and very helpful.
- RWRichard WeaverDec 6, 20251.0Bought a fridge in store and set up a delivery for Dec 1st. They call and cancel that delivery to reschedule for Dec. 3rd. They call again two days later to cancel again saying the item is not at the store and reschedule for Dec. 6th. Again, stay home waiting and decide to call to find out the delivery time and was told, it wouldn't be delivered till Dec. 12th. The feeling was basically, my time is nothing and my customer status was taken for granted. I tried to explain my frustration and was blowm off as this is just how it is and deal with it. As a veteran who has always shopped at Lowes and just moved to this area where Lowes is really the only option, this os disheartening when starting work on a new home. They really need to fix their communication and treatment of customers with honest communication and maybe a little understanding.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Mt Sterling offer?
Lowe's in Mt Sterling offers products including appliances, bathroom supplies, building materials, tools, flooring, home décor, garden equipment, and more for DIY and professional projects.
What are the store hours for Lowe's Home Improvement in Mt Sterling?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Mt Sterling provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to conveniently receive your purchases.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if there are changes.
What payment options are accepted at Lowe's Home Improvement in Mt Sterling?
Lowe's accepts American Express, Visa, Mastercard, Discover, Diners Club, cash, and checks as payment methods.
Does Lowe's offer installation services for products?
Yes, Lowe's provides installation services for a variety of products such as appliances, flooring, cabinets, doors, HVAC systems, and more.
What nearby stores can I visit when shopping at Lowe's in Mt Sterling?
Nearby stores include Dollar Tree for discount items, Town and Country Home and Decor for home goods and flooring, and Petco for pet supplies and training.
Are there medical facilities near Lowe's for urgent care needs?
Yes, First Care Urgent Care - Mt. Sterling and Fast Pace Health Urgent Care are close by, offering convenient options for medical attention.
What dining options are available near Lowe's Home Improvement in Mt Sterling?
Nearby dining options include Koi Express Mt Sterling for Asian cuisine, Captain D's for seafood and fast food, and Bojangles' Famous Chicken 'n Biscuits for casual meals.
How can I find coupons or savings for shopping at Lowe's?
You can find coupons and savings by visiting Lowe's savings page online or by downloading the Lowe's app available on the Apple App Store and Google Play.