Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What types of products can I find at Lowe's Home Improvement in Louisville, KY?

Accepted Answer

Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.

Question 10

What are the store hours for Lowe's Home Improvement in Louisville?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.

Question 11

Does Lowe's Home Improvement offer delivery and pickup services?

Accepted Answer

Yes, Lowe's provides both in-store pickup and delivery services to customers.

Question 12

How can I check the status of my order from Lowe's?

Accepted Answer

You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.

Question 13

What is the process for returning or exchanging an item purchased at Lowe's?

Accepted Answer

Most items can be returned within 90 days. For online purchases, start the return process online in your order history before shipping the item back. In-store returns require proof of purchase at the customer service desk.

Question 14

What payment methods does Lowe's accept?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 15

Where can I find propane exchange services near Lowe's in Louisville?

Accepted Answer

Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services, making it convenient to refill your propane tanks during your visit.

Question 16

Are there any locksmith services nearby that can help if I lose my keys while shopping at Lowe's?

Accepted Answer

Yes, multiple locksmith services such as minuteKEY, Minute Key, and KeyMe Locksmiths are located near Lowe's, providing quick key duplication and locksmith assistance.

Question 17

What dining options are available near Lowe's Home Improvement in Louisville?

Accepted Answer

Nearby dining options include Taco Bell, Tumbleweed Tex Mex, and Subway, offering various fast food and Mexican cuisine choices for a meal before or after your shopping trip.

Question 18

Does Lowe's offer installation services for products I purchase?

Accepted Answer

Yes, Lowe's provides installation services including appliances, flooring, cabinetry, lighting, HVAC, roofing, and more to help complete your home improvement projects.

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