Brand Certified
Lowe's Home Improvement
4.1(3220 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2100 Bashford Manor Lane, Louisville, KY
40218, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(502) 238-5245
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KY-Louisville/1923
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Louisville, KY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
3,220 reviews
5 stars
1,735
4 stars
756
3 stars
289
2 stars
122
1 star
318
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the wide range of products available, but some report issues with stock levels and missing items.
Delivery Issues
Several reviews highlight significant problems with delivery, including delays and damaged items upon arrival.
Store Experience
The store environment is generally well-received, with comments on cleanliness and organization, though some customers report difficulty finding assistance.
- ETEmma TierneyFeb 14, 20265.0My boyfriend and I went to pick up our new riding mower today and were very happy with the customer service provided! I apologize if I misspell any names, shoutout to: Jamaica, Nada & Jayrou!! They went above and beyond and made our purchase incredibly easy! We will happily do business here any time!
- SMSteven MarcyFeb 12, 20264.0Hardwood floor cleaner in two different aisles. Self check-out was quick and easy.
- RCRobbie CoulstonJan 29, 20261.0Bought a dryer from a employee named Murat in the appliance department last Friday, it was delivered on Wednesday, yesterday at 930pm I was assured by Murat that the new dryer would got the old pedestal that I have when it was delivered the installers said I needed a pedestal installation kit and showed me the part I would need to order, I went to the appliance department today and asked Murat how i could order the recommended part, he said I would need to purchase a new pedestal for 250 dollars, I showed him the part I needed and he told me to go find it myself, I looked and couldn’t find it when I asked him to look it up in the computer he wouldn’t do it, I asked twice and he brought me to a section and handed me the wrong part , I asked him if that was the correct one and he said yes, it wasn’t When I asked for a manager up front they wouldn’t get one for me , extremely poor customer service, I wanted to spend my money here and wasn’t able to
- VSVanessa SimaganJan 28, 20263.0Not one of my favorite home repair places. I was met with a not friendly greeter. That initial greeting was" What you looking for". I was like okay, as I started towards the paper product isle. I picked up a few things and left asap. I have no clue what that was about because the cashier's were Black, but Lowes won't have to be worried about me coming back.😔 Bounty paper towel were a nice price.
- WHWilliam HouseJan 22, 20261.0So I work at third shift split shift and then I take care of my mother that has dementia that's not from this country and I call up here and a young guy gets on the phone and I asked him if Lowe's has any clean heat fuel and stock because there's ice storm and all that stuff coming in and he immediately just says no so ask him if there's any other stores as it has this item in stock he immediately just says no and I ask him how do you know and he says it's a common question. So I just looked on Lowe's websites and all the stores that looked at had plenty in-stock but that's okay I took my $238 purchase to Home Depot and it was more happy to service me. I called this specific store at 7:14 hopefully this gets the little boy fired because nobody has time to run all over the place trying to get supplies to beat the cold that can kill you. I really do hope somebody looks into this because the boy was the smart ass when he got off the phone with the hole "ahe bye-bye".
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Louisville, KY?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.
What is the process for returning or exchanging an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process online in your order history before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Where can I find propane exchange services near Lowe's in Louisville?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services, making it convenient to refill your propane tanks during your visit.
Are there any locksmith services nearby that can help if I lose my keys while shopping at Lowe's?
Yes, multiple locksmith services such as minuteKEY, Minute Key, and KeyMe Locksmiths are located near Lowe's, providing quick key duplication and locksmith assistance.
What dining options are available near Lowe's Home Improvement in Louisville?
Nearby dining options include Taco Bell, Tumbleweed Tex Mex, and Subway, offering various fast food and Mexican cuisine choices for a meal before or after your shopping trip.
Does Lowe's offer installation services for products I purchase?
Yes, Lowe's provides installation services including appliances, flooring, cabinetry, lighting, HVAC, roofing, and more to help complete your home improvement projects.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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