Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Louisville, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,034 reviews
5 stars
1,621
4 stars
735
3 stars
275
2 stars
112
1 star
291
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported difficulty in finding assistance and encountered rude or unhelpful staff.
Product Availability
Customers appreciated the wide range of products available, but some expressed frustration when items were out of stock or not as advertised.
Delivery Issues
Numerous complaints were made regarding delivery delays and damaged items, leading to dissatisfaction with the overall delivery experience.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
While some customers had quick and efficient checkout experiences, others reported long wait times and issues with self-checkout.
- LRLuis M RamosNov 16, 20255.0El verdadero mall súper bueno
- ISIQBAL SHAMSNov 12, 20255.0Good place to shop at, slightly expensive than rivals.
- PCPaul CrepeyNov 8, 20255.0Good service at the window area
- SCShannon CollierOct 20, 20253.0The cashier was limited on his job of customer service or just chose to be rude. My BFF dropped something and when asked if he could help pick it up he said it wasn't his job. Wow never again will I go there
- CTChristopher TurpinOct 19, 20251.0Waited 3 weeks for the Samsung Bespoke washer dryer combo stainless, it arrived damaged. They wouldn't let us keep it until the replacement arrived, even though the drivers initially said that was an option. Lowes then contacted us and said that unit was discontinued. We switched to black and that was another two weeks out. We checked online and through Samsung the stainless was still avaliable, delivered in a week, and over $400 cheaper all in. Went from a bait and switch from Lowes to saving $400. Last time I ever purchase an appliance from Lowes.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Louisville, KY?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.
What is the process for returning or exchanging an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process online in your order history before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Where can I find propane exchange services near Lowe's in Louisville?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services, making it convenient to refill your propane tanks during your visit.
Are there any locksmith services nearby that can help if I lose my keys while shopping at Lowe's?
Yes, multiple locksmith services such as minuteKEY, Minute Key, and KeyMe Locksmiths are located near Lowe's, providing quick key duplication and locksmith assistance.
What dining options are available near Lowe's Home Improvement in Louisville?
Nearby dining options include Taco Bell, Tumbleweed Tex Mex, and Subway, offering various fast food and Mexican cuisine choices for a meal before or after your shopping trip.
Does Lowe's offer installation services for products I purchase?
Yes, Lowe's provides installation services including appliances, flooring, cabinetry, lighting, HVAC, roofing, and more to help complete your home improvement projects.