Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Louisville, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
501 S. Hurstbourne Parkway, Louisville, KY
40222, United States
Hours
Reviews
4.1
2,090 reviews
5 stars
1,133
4 stars
514
3 stars
168
2 stars
67
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others received harsh criticism for being unhelpful or rude.
Product Availability
Customers frequently noted issues with stock availability, particularly in the garden center and for specific items, leading to frustration and lost sales.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, with some customers appreciating the well-kept environment.
Delivery Issues
Numerous complaints were made regarding delivery services, including missed appointments and poor communication, leading to dissatisfaction among customers.
Positive Employee Interactions
Several customers shared positive experiences with specific employees who went above and beyond to assist, indicating that individual staff members can significantly enhance the shopping experience.
- JMJeff MitchellNov 11, 20255.0Helpful people nice environment
- CFCNall FromTheVallNov 8, 20253.0Standard Lowes
- JMJosh MeimanOct 17, 20255.0This Lowe's always has a nice selection of tropical plants, it's one of my favorites in the area to build my indoor jungle habitat with 🙂
- JSJason Mahoney (SupremeSuperDad)Oct 13, 20251.0This lady Jordan at the front desk is terrible. This is the second time I didn't say anything.The first time she is absolutely nasty. As a delivery driver, I expect to be treated well. She is absolutely horrible to deal with.She has no business at customer service, she needs to be cleaning toilets! She shouldn't be nowhere helping internet order Fulfillment. She is lazy.She does not want to do anybody else's job.She barely wants to do her own job. I almost avoid taking orders just because I don't want to deal with this lady.
- QCQuiz ChrisOct 8, 20251.0Purchased custom made vanity cabinets from this location, they arrived at my house without the correct material. I notified the store on July 28, 2025 and after numerous follow ups with the designer, Brian Archibald, they finally re-ordered the pieces on October 6, 2025. I requested some sort of compensation to cover my costs to have these installed and that was rejected by the manager, Jaxon Gaddie. It's simply poor business practice to deliver me the incorrect material, make me wait 2+ months for them to make a decision on replacing the parts, and then expect me to come out of pocket to re-hire a contractor to install the items. Jaxon does not care about his customers, I know he won't care about this review, but hopefully someone sees it and addresses how he could have handled this differently. I hate to be that kind of person but I'll be cancelling my Lowe's credit card and of course stop shopping here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Louisville?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, furniture, garden tools, grills, hardware, heating and cooling equipment, lighting, lumber, paint, plumbing supplies, tools, and outdoor furniture.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, with closures on some holidays like November 27, 2025 and December 25, 2025.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers for convenience.
Which payment options are accepted at Lowe's Home Improvement in Louisville?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are provided when your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online via your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options close to Lowe's Home Improvement store?
Nearby dining options include Chili's Grill & Bar, It’s Just Wings, McAlister's Deli, Romano's Macaroni Grill, Gustavo’s Mexican Grill, Connors Steak & Seafood, and Mimi's Bistro + Bakery, offering a variety of cuisines for customers before or after shopping.
What nearby places can assist me with keys and locksmith services near Lowe's?
You can visit nearby Minute Key and minuteKEY locations close to Lowe's store for fast key duplication and locksmith services if needed.
Are there any family-friendly attractions near the Lowe's Home Improvement store?
Yes, nearby attractions include Nightmare Run and Danger Run, which are themed haunted houses and amusement activities, providing entertainment options for families visiting the area.