Brand Certified
Lowe's Home Improvement
4.1(2262 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
501 S. Hurstbourne Parkway, Louisville, KY
40222, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(502) 394-9400
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KY-Louisville/0474
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Louisville, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
501 S. Hurstbourne Parkway, Louisville, KY
40222, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,262 reviews
5 stars
1,246
4 stars
530
3 stars
178
2 stars
79
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous customers reported significant frustrations with customer service, particularly regarding delivery and installation problems, unhelpful staff, and poor communication.
Helpful Staff
Despite service issues, many customers praised specific employees for their helpfulness and knowledge, highlighting positive interactions that enhanced their shopping experience.
Product Availability
Customers frequently noted that while the store generally has a good selection of products, there were instances of stock shortages and issues with online inventory not matching in-store availability.
Store Environment
The store was often described as clean and well-organized, making it easy for customers to find what they needed, although some reported cluttered aisles and a lack of carts.
- RHRichard Hardacre1 day ago4.0What's the Lowe's Lowe's is a Lowe's if you've seen one you've seen them all. However online they said they had aloe vera plants and they did not have aloe vera plants
- MSMike SaboFeb 23, 20261.0Purchased an item and also utilized Lowe's installation service. The folks in the store were very polite and helpful, and gave me the date of the installation. Great, earlier than I expected. I stayed home from work and waited. And waited. And waited. Until finally I receive a text that says I've now been scheduled for tomorrow. I call the installation contractor... nothing they can do. I call the Lowe's store... nothing they can do. No compensation, or even an apology. Thing is, I wouldn't have minded having to wait, I would simply have liked the team to arrive on the agreed upon date. I realize this is a 3rd party contractor, but if you're utilizing them, they represent your business too, and you're responsible for their actions. I'll certainly look elsewhere for future home-improvement purchases.
- JGJn Garcia-OlmedoFeb 12, 20265.0A nice place. You can find just about anything for most projects.
- JJJeffreyFeb 10, 20261.0Very disappointed with Lowes paint department. I bought 10 gallons of Valspar signature flat. I needed two more gallons several weeks later, but the paint didn’t match. It’s close, but I still had to paint entire rooms over again. Very aggravating.
- SCSteve CardinJan 30, 20261.0I purchased an electric range with a Lowes protection plan about 2 years ago. My oven is not working correctly. I filed a claim and Preferred Appliance came promptly. The service person called Whirlpool who said the unit was unrepairable. Preferred Appliance sent the report to Lowe’s Protection Plan and said they should respond in 2-3 days. I waited over a week and nothing. I went online with a chat. At first they said they have no claim. After arguing with them they suddenly said they found the claim. Then they said they are waiting for Preferred Appliance to send the report. Again after arguing with them they suddenly found the report. They said they needed 2-3 days to process the claim and I would get an email with a settlement. Waited another week and nothing. Another chat. Same thing, can’t find the claim, no report, found everything and they will make the claim top priority. Waited 4-5 days and was finally able to speak to a person. Same thing. Can’t find the claim, no report, etc. They were to call Preferred Appliance and contact me in a less than an hour. Waited 2 hours and called Preferred Appliance. They have not been contacted. No one from Lowe’s Protection Plan has called back. I have bought many appliances from Lowe’s over the last 40 years. I will never buy another from them. I have spent over 40 hours on the phone and it has been constant frustration and still have not received a settlement. Meanwhile my oven still does not work correctly.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Louisville?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, furniture, garden tools, grills, hardware, heating and cooling equipment, lighting, lumber, paint, plumbing supplies, tools, and outdoor furniture.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, with closures on some holidays like November 27, 2025 and December 25, 2025.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers for convenience.
Which payment options are accepted at Lowe's Home Improvement in Louisville?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are provided when your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online via your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options close to Lowe's Home Improvement store?
Nearby dining options include Chili's Grill & Bar, It’s Just Wings, McAlister's Deli, Romano's Macaroni Grill, Gustavo’s Mexican Grill, Connors Steak & Seafood, and Mimi's Bistro + Bakery, offering a variety of cuisines for customers before or after shopping.
What nearby places can assist me with keys and locksmith services near Lowe's?
You can visit nearby Minute Key and minuteKEY locations close to Lowe's store for fast key duplication and locksmith services if needed.
Are there any family-friendly attractions near the Lowe's Home Improvement store?
Yes, nearby attractions include Nightmare Run and Danger Run, which are themed haunted houses and amusement activities, providing entertainment options for families visiting the area.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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