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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Louisville, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
501 S. Hurstbourne Parkway, Louisville, KY
40222, United States
Hours
Reviews
4.1
2,096 reviews
5 stars
1,139
4 stars
514
3 stars
169
2 stars
67
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, particularly regarding delivery and installation issues, as well as unhelpful staff.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, there were numerous complaints about difficulty finding assistance in-store.
Product Availability
Customers frequently noted issues with stock availability, including out-of-stock items and discrepancies between online and in-store inventory.
Store Environment
The store was generally described as clean and organized, but some customers mentioned cluttered aisles and a lack of carts in the garden center.
- JBJeff BuechleinDec 31, 20253.0Cant find help .Walk your legs off till you find help.
- IEIntel EtcDec 11, 20251.0A WARNING FOR FUTURE LOWE’S CUSTOMERS BEWARE. The customer service you receive inside a Lowe’s store is the complete opposite of what you will experience once you leave the building. My family and I have been loyal Lowe’s customers all across the U.S., and I am here to warn you: the products may be great, but the customer service, delivery, and installation teams are absolutely not worth the headache that follows. There is a major disconnect between the in-store staff and the contracted delivery/installation teams. The professionalism and care end the moment your purchase is made. And when you try to resolve the issues through the corporate office, the agents are just as unhelpful, dismissive, and frustrating as the delivery and installation crews. The store sells you on quality. Everything afterward feels like chaos. You cannot say you haven’t been warned. Shop at your own risk.
- RBRobert boydDec 10, 20255.0Helpful friendly staff directed us to the furnace filters we needed. Enjoyed the holiday atmosphere, Christmas displays and free popcorn!
- RRRay ReyDec 10, 20253.0They were out of leaf bags at the only time anyone needed them.
- SPShawn PaulDec 6, 20255.0We recently went in there to purchase some tile. I'm familiar with tiling, but I was not very comfortable with it. There's a gentleman there by the name of Barry. He was absolutely amazing to work with, and he set us up completely from the tile to all the other items that we need to complete the project. And then he gave me the information that I need to successfully install the tile. I would highly recommend to go stop in and see Barry.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Louisville?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, furniture, garden tools, grills, hardware, heating and cooling equipment, lighting, lumber, paint, plumbing supplies, tools, and outdoor furniture.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, with closures on some holidays like November 27, 2025 and December 25, 2025.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers for convenience.
Which payment options are accepted at Lowe's Home Improvement in Louisville?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are provided when your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online via your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options close to Lowe's Home Improvement store?
Nearby dining options include Chili's Grill & Bar, It’s Just Wings, McAlister's Deli, Romano's Macaroni Grill, Gustavo’s Mexican Grill, Connors Steak & Seafood, and Mimi's Bistro + Bakery, offering a variety of cuisines for customers before or after shopping.
What nearby places can assist me with keys and locksmith services near Lowe's?
You can visit nearby Minute Key and minuteKEY locations close to Lowe's store for fast key duplication and locksmith services if needed.
Are there any family-friendly attractions near the Lowe's Home Improvement store?
Yes, nearby attractions include Nightmare Run and Danger Run, which are themed haunted houses and amusement activities, providing entertainment options for families visiting the area.