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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Louisville, KY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4930 Norton Healthcare Boulevard, Louisville, KY
40241, United States
Hours
Reviews
4.1
2,053 reviews
5 stars
1,126
4 stars
505
3 stars
178
2 stars
66
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor service and long wait times.
Delivery Issues
Numerous customers experienced significant problems with delivery, including delays, missing items, and poor communication.
Product Availability
While many customers found the store well-stocked, others reported issues with inventory and online order fulfillment.
Pricing Concerns
Customers noted high prices on certain items and expressed dissatisfaction with deceptive pricing strategies.
Store Environment
The store is generally described as clean and organized, but some reviews mention clutter and difficulty finding items.
- HRHeather Rogers5 days ago5.0This is an awesome place for anything for the home or not the home!!!
- DCDanny CorriganJan 6, 20262.0Went to get paint. Guy walked me through the right paint for what I needed (washability, sheen ect...). I give him my paint chip and he says "Oh, our tinting computer is down. It's been weeks now." It's like going to McDonald's and they tell you the grills been down for a week.
- NANicole AustinJan 4, 20265.0Received a damaged cabinet base and the manager Steve took excellent care of us. Excellent customer service. We are in the middle of a major home update and always come here first because of the good service.
- DHDerek HarrDec 31, 20251.0This place is crap....don't even go there if you have visible tattoos cause they'll have 10 people following you around....
- ABAkemi BootheDec 12, 20255.0Awesome I did curbside. Very easy to use app to let them know you have arrived. It took about 6 minutes for the guy to come out. He had trouble scanning the code but was very eager to confirm my purchase so I could get back home with my pipe insulation. He was friendly and worked quickly
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Louisville offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing, outdoor equipment, and more. They also provide installation services such as carpet, cabinetry, doors, and HVAC.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, with some days closed or having reduced hours.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, Lowe's in Louisville offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Louisville?
They accept major credit cards including American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and checks.
What is the best way to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Yes, you can visit nearby LongHorn Steakhouse for a meal or stop by Von Allmen Dairy Farm House, a local landmark and historical site, for a unique experience.
How can nearby places like Blue Rhino Propane Exchange complement my visit to Lowe's?
After purchasing propane or grilling supplies at Lowe's, you can conveniently exchange your propane tanks at Blue Rhino Propane Exchange, which is located nearby.
If I need locksmith services while visiting Lowe's, where can I go nearby?
minuteKEY and Minute Key, nearby key and locksmith service providers, can assist you with keys or lock issues conveniently during your Lowe's visit.
Does Lowe's Home Improvement store provide support for customers who speak languages other than English?
Yes, Lowe's offers services in English and Spanish, and in-store translation services are available for other languages to assist customers effectively.