Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Louisville, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4930 Norton Healthcare Boulevard, Louisville, KY
40241, United States
Hours
Reviews
4.1
2,041 reviews
5 stars
1,117
4 stars
504
3 stars
178
2 stars
65
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, particularly with installation and delivery issues, leading to frustration and dissatisfaction.
Product Availability
While some customers found that Lowe's generally has a good selection of products, others experienced issues with stock levels and online order fulfillment.
Staff Assistance
Several reviews highlighted positive interactions with staff members who were helpful and knowledgeable, although experiences varied significantly.
Pricing Concerns
Customers expressed concerns about high prices on certain items compared to competitors, as well as dissatisfaction with the return policy.
Store Organization
The store layout received mixed feedback; some found it well-organized and easy to navigate, while others noted clutter and difficulty finding items.
- JWJ WashleNov 12, 20251.0What are you guys drinking on the job! I think it may be time for a new staff! Horrible store.
- GGGreg GatewoodNov 4, 20251.0I ordered carpet in-store at this Lowe’s and the entire process has been a complete mess from start to finish. I needed two rolls of carpet, each 12x24ft — pretty straightforward — yet they only ordered one large roll instead of two. I was told my carpet would be delivered on 11/04, but a few days after purchase I started receiving tracking updates that it was “out for delivery.” It never arrived at my house, so I had to spend over an hour trying to figure out where it went. Turns out it was delivered to the store instead. I was then told the store would deliver it on 11/04. When 11/04 came, I called for an estimated delivery time and was told they didn’t even have the carpet and it was still shipping from the vendor — even though it was already sitting in their store. After more confusion and back-and-forth, they finally realized they did have it but simply never scheduled delivery. Now my delivery date has been pushed to 11/07. This entire experience has been absolutely terrible — disorganized, frustrating, and a huge waste of time. I will not be purchasing custom or special-order materials from Lowe’s again.
- DLDdavid LlaffOct 20, 20255.0I used Google to find this store, then the website to show me the exact aisle and placement of the 3 different items I needed. I was in and out like Flynn without having to wait on any lazy department employees.
- JHJean-Paul HabimanaOct 11, 20254.0Couldn’t find some products because shelves weren’t replenished. Overall still a great place, sad I couldn’t do 4.5
- TPTrip PottingerOct 7, 20251.0DO NOT PAY FOR INSTALLATION OF ANYTHING FROM LOWE’s. Three times they let us down after taking off from work and waiting while they either did not follow instructions on the order or did not care to show. They of course just say let’s try again but I have had it. I feel the entire purchase should be refunded as it wasted our valuable time. The consumer always gets the short end. This customer is done and of course will tell anyone that wants to listen. Sad way to do business.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Louisville offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing, outdoor equipment, and more. They also provide installation services such as carpet, cabinetry, doors, and HVAC.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, with some days closed or having reduced hours.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, Lowe's in Louisville offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Louisville?
They accept major credit cards including American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and checks.
What is the best way to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Yes, you can visit nearby LongHorn Steakhouse for a meal or stop by Von Allmen Dairy Farm House, a local landmark and historical site, for a unique experience.
How can nearby places like Blue Rhino Propane Exchange complement my visit to Lowe's?
After purchasing propane or grilling supplies at Lowe's, you can conveniently exchange your propane tanks at Blue Rhino Propane Exchange, which is located nearby.
If I need locksmith services while visiting Lowe's, where can I go nearby?
minuteKEY and Minute Key, nearby key and locksmith service providers, can assist you with keys or lock issues conveniently during your Lowe's visit.
Does Lowe's Home Improvement store provide support for customers who speak languages other than English?
Yes, Lowe's offers services in English and Spanish, and in-store translation services are available for other languages to assist customers effectively.