Brand Certified
Lowe's Home Improvement
4.1(2255 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4930 Norton Healthcare Boulevard, Louisville, KY
40241, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(502) 420-1452
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KY-Louisville/2245
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Louisville, KY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
4930 Norton Healthcare Boulevard, Louisville, KY
40241, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,255 reviews
5 stars
1,254
4 stars
527
3 stars
202
2 stars
77
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences, especially at the return and delivery counters.
Product Availability
Customers frequently noted issues with product availability and stock levels, leading to frustration when items were not found as expected.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including delays, miscommunication, and damaged items.
Store Organization
While some customers appreciated the store's organization and layout, others found it cluttered and difficult to navigate.
Pricing Concerns
Several reviews mentioned high prices compared to competitors, particularly for basic hardware and garden supplies.
- TETimothy EllisFeb 22, 20265.0all good
- MHMarc HallJan 27, 20263.0Poor customer service at the return counter. Went in at 8am to return an online order that I started online the night before. I walked in with the item and the return barcode on my phone. I was asked to place the large item up against the wall across from the return desk. The customer service representative (Lisa) then scanned my bar code and said it didn’t scan. Not sure as to the item didn’t come up because she just scanned the barcode or the actual barcode didn’t scan. She definitely didn’t try to clarify that issue. Once that was resolved, she scanned the barcode again and said she needed an item number. I as the customer indicated that I purchased it on line and all I have is the return barcode. I has a customer assume the barcode will bring up everything on the purchase. She as a trained employee and in customer service made No attempt to indicate were I could get the barcode and she made NO attempt to go to the product to retrieve it or even ask me to bring the item over to her. She did the absolute minimum to less than minimum in the customer service. I then in my first time ever felt this was worth talking to a manager on duty about. I explained everything to ( Kyle) the manager right in front of the Lowe’s customer service agent (Lisa) as to explain everything and give her the full opportunity to dispute anything that I said. Extremely poor customer service.
- DDDanJan 16, 20265.0Employees were extremely helpful. We wind up buying a oven and refrigerator. The service was so pleasant I am going back In the next 6 months to buy a washer & dryer.
- KRKristin RichardsonJan 15, 20265.0I just did a simple pick up order, but I was able to order and pick up in the same day and everything went fine. The pick up team came to my car very quickly with my items after I had arrived.
- DCDanny CorriganJan 6, 20262.0Went to get paint. Guy walked me through the right paint for what I needed (washability, sheen ect...). I give him my paint chip and he says "Oh, our tinting computer is down. It's been weeks now." It's like going to McDonald's and they tell you the grills been down for a week.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Louisville offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing, outdoor equipment, and more. They also provide installation services such as carpet, cabinetry, doors, and HVAC.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, with some days closed or having reduced hours.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, Lowe's in Louisville offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Louisville?
They accept major credit cards including American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and checks.
What is the best way to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Yes, you can visit nearby LongHorn Steakhouse for a meal or stop by Von Allmen Dairy Farm House, a local landmark and historical site, for a unique experience.
How can nearby places like Blue Rhino Propane Exchange complement my visit to Lowe's?
After purchasing propane or grilling supplies at Lowe's, you can conveniently exchange your propane tanks at Blue Rhino Propane Exchange, which is located nearby.
If I need locksmith services while visiting Lowe's, where can I go nearby?
minuteKEY and Minute Key, nearby key and locksmith service providers, can assist you with keys or lock issues conveniently during your Lowe's visit.
Does Lowe's Home Improvement store provide support for customers who speak languages other than English?
Yes, Lowe's offers services in English and Spanish, and in-store translation services are available for other languages to assist customers effectively.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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