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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Louisville, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
9800 Preston Crossing Boulevard, Louisville, KY
40229, United States
Hours
Reviews
4.2
2,676 reviews
5 stars
1,558
4 stars
612
3 stars
234
2 stars
95
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unhelpful.
Delivery Issues
Numerous customers experienced significant delays and problems with appliance deliveries and installations.
Product Availability
Customers frequently noted discrepancies between online inventory and actual in-store availability, leading to frustration.
Staff Knowledge
While some staff members are recognized for their knowledge and assistance, others lack the necessary expertise to help customers effectively.
Store Condition
The store is generally described as clean and organized, but there are concerns about pest infestations in the garden section.
- YMYoslandy Merida2 days ago5.0Si estás buscando calidad y buenos precios este lugar puede ayudar. El personal te orienta y ayuda a escoger la mejor oferta y opción. Mi recomendación No te vallas con la 1ra opción. Pregunta otras opciones y escoge la mejor..
- TSTony SilvestroJan 5, 20265.0Friendly staff, clean and organized store, my go to hardware store in the area.
- JHJIHAD HAQQJan 1, 20265.0Always have everything needed for any repair
- CJCole JohnsonDec 26, 20251.0Does not honor the kobalt lifetime hassle free
- SSSunshine Environmental Cleaning ServiceDec 9, 20251.0Do not shop at this Lowe’s or any Lowe’s in general! They do not care and only want your money. Purchased a new dishwasher with installation and was told I would be contacted in the next day or two. We are now learning we will not receive our dishwasher for almost a month smh. We have been calling Lowe’s prior to this asking for information about installation and they mentioned they don’t have the number or info about installation and that we should use Google to try to figure out the installation number. They tell you a day or two because they know if you wait after 3 days you can’t cancel and have no choice but to wait. Super unprofessional and that’s not the way you should earn someone’s business.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Louisville, KY?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing supplies, grills, lumber, gardening equipment, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, DeWalt, Kohler, and many others.
What are the store hours for Lowe's Home Improvement in Louisville, KY?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Louisville offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For items bought online, start a return through your order history online. For in-store returns, bring proof of purchase to the customer service desk.
What nearby attractions can I visit around Lowe's Home Improvement in Louisville?
Nearby attractions include theaters like Preston Crossing 16 and Rave Cinemas, and the Cooper Memorial United Methodist Church. Visitors can enjoy a movie or explore local landmarks before or after shopping at Lowe's.
Are there convenient services nearby to help with home improvement needs?
Yes, several nearby key and locksmith services like minuteKEY and KeyMe Locksmiths can assist with locks and keys, complementing your home improvement projects.
Where can I find other stores near Lowe's for grocery or home goods shopping?
Nearby stores such as Meijer (grocery and supermarket) and Menards (home goods store) offer additional shopping options close to Lowe's at Preston Crossing Boulevard.
How can visiting nearby facilities like pediatricians and dentists benefit customers at Lowe's?
Families visiting Lowe's can conveniently access nearby pediatricians like Meredith Irwin, MD, and dental services like Mortenson Family Dental for their healthcare needs, making it easier to coordinate errands and appointments.