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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Louisville, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,229 reviews
5 stars
1,781
4 stars
778
3 stars
290
2 stars
129
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were described as rude or unresponsive.
Product Availability
Customers frequently reported issues with stock levels, including items being out of stock or incorrect inventory information.
Installation Services
Numerous complaints were made regarding the quality and reliability of installation services, with customers expressing frustration over poor follow-up and unresolved issues.
Checkout Experience
Several reviews highlighted long wait times at checkout and difficulties in receiving assistance, leading to dissatisfaction with the overall shopping experience.
Store Environment
The store was generally described as clean and organized, with some customers appreciating the atmosphere and the variety of products available.
- DWDJ G. Wayne4 days ago5.0The store is well organized and the products are easy to find. They also have a well knowledgeable staff to assist you all over the store.
- AAAbu AbdouAllah6 days ago1.0Very poor customer service from the return crew. 2 persons don’t know what customer focus means. Instead of solving my issue, they send me to another store. Team of Lowe’s at Clarksville, IN are great.
- TDTram DoJan 3, 20261.0Don’t ever shop here. We ordered a washer here for home delivery and they were late on delivery. Not only that, but they keep transferring me to different departments when i called and i can never get an answer as to whether my appliance is delivered on that day or would need to be rescheduled to another day. A waste of time. Would shop somewhere else in the future
- SHStacy HendrixJan 2, 20265.0Great Lowes. Not enough help but they try like the devil. Very friendly.
- SRStephanie RymniakDec 14, 20252.0I order a $50 appliance haul away, they left the washer sitting in front of my house because "there wasn't enough room in my truck" after they took my new washer out...He said he would be back, but in his brother's pick up truck. I don't know what kind of scam Lowe's is running but I won't be a customer again. UPDATE: The washer was picked up. Edit: My plumbing from the washer line it severely clogged and I had to remove drywall. Update: The washers lid lock is broken and the washer will not run. I called your little number Lowe's, and there was no answer despite calling during your business hours. I will shout to anyone that will lend anyone with an ear, to take their money to Home Depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Louisville, KY?
You can find appliances, tools, paint, patio furniture, home décor, flooring, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Louisville, KY.
What are the store hours for Lowe's Home Improvement in Louisville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as posted.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's in Louisville offers both in-store pickup and delivery services for customer convenience.
Which brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Moen, Kohler, and many more trusted brands.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, where you'll also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are installation services available at Lowe's in Louisville?
Yes, Lowe's offers installation services for appliances, flooring, cabinets, doors, windows, HVAC, roofing, and many other home improvement projects.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby you can visit Hobby Lobby for arts and crafts supplies, Kay Jewelers for fashion accessories, or enjoy a meal at Fuji Asian Bistro or Papa Murphy's pizza restaurant.
Is there a propane exchange service near Lowe's in Louisville?
Yes, Blue Rhino Propane Exchange is located near Lowe's and provides convenient propane exchange services for your grilling and outdoor needs.
Where can I get key and locksmith services close to Lowe's Home Improvement?
Minute Key and minuteKEY are nearby and offer key and locksmith services, useful if you need duplicate keys or lock assistance while visiting Lowe's.