Brand Certified
Lowe's Home Improvement
4.1(3381 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
6651 Dixie Hwy, Louisville, KY
40258, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(502) 933-0745
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KY-Louisville/0705
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Louisville, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
3,381 reviews
5 stars
1,866
4 stars
796
3 stars
301
2 stars
136
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report poor service and long wait times for assistance.
Product Availability
Customers frequently mention issues with stock availability, with some items being out of stock or difficult to find.
Delivery Issues
Several reviews highlight problems with delivery services, including delays and poor communication regarding appliance deliveries.
Store Organization
The store is generally described as well-organized, but some customers still experience difficulty finding items.
Employee Attitude
While some employees are noted for their friendliness and helpfulness, others are criticized for being rude or unhelpful.
- ACAllen Clark2 days ago5.0Was able to get cash back on a return purchased with a card when I desperately needed it. THANKS Universe!
- JHJames HalFeb 5, 20261.0Spent over 100 thousand at th8s lowes and cant even get a simple wood del8very right will not ever be coming back to this location its like stepping into a planet where Noone wants to do thier job no cares to help at all and never will8ng to go out of thier way to help I would suggest going to home depot accrossed the street and save yourself the trouble
- MBMargaret BosleyFeb 5, 20261.0Worst lowes in the city do not go there if you can avoid it waste of time and energy trying to have something del8vered or anyone car8ng about doing thier job
- JHJames HallFeb 5, 20261.0Worst lowes in the city go to home depot accrossed the street this place will have you standing around looking ignorant because nobody knows what they are doing or cares to do it
- MJMid West JayFeb 5, 20261.0Please if you have any other choice do not go to this lowes home depot accrissed the street is a much better option they are lazy if you get more than 20 boards and require a forklift plan on standing around for an hour or 2 had a very small order on for delivery they lied twice said it was on the way and come to fond out it was never on a truck so I came to pick up myself got there at 815 and it is now 10:05 and they are still getting my wood that was already pulled and bundled
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website