Brand Certified
Lowe's Home Improvement
4.1(1589 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
136 Keavy Road, London, KY
40744, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(606) 330-1440
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KY-London/2666
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in London, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,589 reviews
5 stars
860
4 stars
366
3 stars
134
2 stars
68
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty getting help, rude staff, and long wait times for assistance.
Product Availability
Customers frequently mentioned issues with product availability, including items listed as in stock that were not actually available in-store.
Management Issues
Several reviews highlighted problems with management, including lack of accountability and poor communication, leading to customer frustration.
Staff Performance
While some customers praised helpful staff, others noted inconsistency in service quality, with some employees being unhelpful or dismissive.
Delivery Problems
Numerous complaints were made regarding delivery issues, including delays, incorrect items, and lack of communication about order status.
- LCLaura CuppFeb 3, 20264.0This Lowe's is a pretty good Lowe's. They have decent prices, good stock and staff that are willing to help- when they aren't overworked to the point that they don't have time to breathe. I think the employees do the best they can. They always seem to be working hard.
- DEDaniel eppersonJan 17, 20261.0Mangers are rude to there workers. I bought a brand new washer and dryer. Paid for them and a few hoses in the back walked outside to wait for them to bring my new washer and dryer around. Somebody thought I was stealing from them and called the cops on me lol all they had to do was ask for my receipt. What a joke of management here.
- DFDavid FinleyJan 12, 20261.0I ordered a dishwasher online from Lowe’s because the website clearly stated it was in stock and would be delivered to the store for pickup within a week. That was the entire reason I ordered online. That was four weeks ago. A week passed. Then Christmas. Then New Year’s. Then another week. I was told “it should be here Friday.” Friday came and went. Still nothing. I went into the store today to get answers, and no one could tell me where my appliance is, when it’s arriving, or who is responsible. The only solution offered was to cancel the order and “talk to appliances” as if this somehow fixes weeks of delays and misinformation. No one at Lowe’s takes ownership of anything. Customer service passes you around. Appliance associates have no answers. Management is invisible. This is exactly why I ordered online—to avoid chasing people down in the store—yet here I am anyway, with nothing to show for it. This is not a supply chain issue. This is a communication, accountability, and customer service failure. If you value your time, do not rely on Lowe’s delivery or pickup estimates. They are meaningless. At this point, it’s better to pay a little more and support a local business that actually knows where your order is and stands behind what they sell. Lowe’s needs serious management attention at the store and corporate level. This experience was frustrating, disappointing, and completely avoidable.
- JPJosh PlaneJan 6, 20261.0Asked for help, was told they would get someone to help me and then just left me hanging. I spend a lot of money in there. And the girl I spoke with knows me pretty well… very disappointed.
- JWJeff WilliamsonJan 5, 20263.0Lowes service is so hit or miss anymore. The items the website says are in store aren't there or if they are it's a treasure hunt trying to find them. The items say in store but it means can be in store if you wait. If you call the stores AI is terrible. I just want to know if you have an item before I drive there.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in London, KY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical and plumbing supplies, flooring, tools, outdoor equipment, garden tools, and more.
What are the store hours for Lowe's Home Improvement in London, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's in London, KY provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers' convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What installation services are available at Lowe's Home Improvement in London, KY?
Lowe's offers various installation services including appliances, cabinets, flooring, HVAC, lighting, blinds, doors, generators, HVAC, and many others to support your home improvement needs.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Is Lowe's Home Improvement in London, KY wheelchair accessible and do they offer free parking?
Yes, the store has wheelchair accessible parking and a free parking lot for customers.
What nearby places can help me find or access Lowe's Home Improvement in London, KY?
Nearby places like Blue Rhino Propane Exchange, Enterprise Truck Rental, and Enterprise Rent-A-Car can assist with transportation and propane needs when visiting Lowe's.
Are there any nearby retail stores close to Lowe's Home Improvement for additional shopping options?
Yes, Kohl's, Marshalls, Mattress Overstock, and Sleep Outfitters are nearby retail stores offering a variety of products, which you might want to check out before or after your visit to Lowe's.
Can customers visit other service providers or recreational locations near Lowe's Home Improvement?
Yes, customers can visit PT Pros Physical Therapy & Sports Centers for health services or Planet Fitness for fitness needs, both located nearby.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website