Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a London, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,482 reviews
5 stars
798
4 stars
353
3 stars
130
2 stars
60
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently noted issues with stock availability, often finding that items they needed were out of stock.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems with delivery services.
Staff Knowledge
While some employees were praised for their helpfulness, many customers expressed frustration with staff lacking product knowledge.
Store Cleanliness
The store was generally described as clean and organized, with some positive remarks about the shopping environment.
- MWMatthew Williams6 days ago5.0It was such a wonderful experience this Frosty morning. To walk in and be greeted by all the Christmas decorations. Everybody had bright cheerful Smiles on and was happy to be back to work on this wonderful monday. Nah I'm just kidding it's cold and I don't like it.
- VOVernie OotenNov 16, 20255.0We found what we needed in one trip!!
- RWRoy WomblesNov 16, 20251.0Can’t ever get help when calling and talk to real person
- MSMike ShortridgeNov 3, 20251.0Two times I try get lumber cut in half first time could not cut it second time saw broke down hade a load of lumber no help to load it the. Got cement no help again employee stand everywhere
- NPNicole PhoenixOct 20, 20251.0This Lowe’s is by far the worst in the entire state and this is why. I’ve been shopping here for several years now and you literally cannot order something as curb side and get it the same day. Even back in 2019 when I did a remodel in my house I had the same issue. But it’s worse now. And when you do get a curbside order, they basically ask you if you want to load it all yourself and run back into the store OR you don’t get all of the product you ordered. Then when you go back inside they try to act like you’re lying until they confirm with an employee. Corbin Lowe’s is 10x better than this one. Not sure why but they always have been and it just stinks that this Lowe’s is closer to me than Corbin. But I’m starting to think the drive might be worth it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in London, KY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical and plumbing supplies, flooring, tools, outdoor equipment, garden tools, and more.
What are the store hours for Lowe's Home Improvement in London, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's in London, KY provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers' convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What installation services are available at Lowe's Home Improvement in London, KY?
Lowe's offers various installation services including appliances, cabinets, flooring, HVAC, lighting, blinds, doors, generators, HVAC, and many others to support your home improvement needs.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Is Lowe's Home Improvement in London, KY wheelchair accessible and do they offer free parking?
Yes, the store has wheelchair accessible parking and a free parking lot for customers.
What nearby places can help me find or access Lowe's Home Improvement in London, KY?
Nearby places like Blue Rhino Propane Exchange, Enterprise Truck Rental, and Enterprise Rent-A-Car can assist with transportation and propane needs when visiting Lowe's.
Are there any nearby retail stores close to Lowe's Home Improvement for additional shopping options?
Yes, Kohl's, Marshalls, Mattress Overstock, and Sleep Outfitters are nearby retail stores offering a variety of products, which you might want to check out before or after your visit to Lowe's.
Can customers visit other service providers or recreational locations near Lowe's Home Improvement?
Yes, customers can visit PT Pros Physical Therapy & Sports Centers for health services or Planet Fitness for fitness needs, both located nearby.