Pye-Barker Fire & Safety, formerly Bates Security

4.9
544 reviews

About

Security System SupplierFire Protection System SupplierAccess Control SystemFire Protection Equipment SupplierHome Automation ServiceVideo Surveillance EquipmentPye-Barker Fire & Safety
Specializing in fire, safety, and security since 1946, Pye-Barker is your full-service partner. Pye-Barker provides installation and service for portable extinguishers, restaurant fire suppression, special hazard systems, fire sprinklers, fire alarms, physical security, access control, CCTV, intrusion detection and more.

Location

Pye-Barker Fire & Safety, formerly Bates Security
3166 Custer Dr, Lexington, KY
40517, United States

Reviews

4.9
544 reviews
5 stars
522
4 stars
8
3 stars
1
2 stars
1
1 star
12

What are people saying?

AI-generated from recent customer reviews

Technician Performance

Customers consistently praised technicians like Seth Mayes, Chris Slagle, and Trenton Elliott for their professionalism, knowledge, and thoroughness in service.

Customer Service

Many reviews highlighted excellent customer service, with staff being described as friendly, helpful, and responsive to customer needs.

Service Quality

Overall, customers reported high satisfaction with the quality of service provided, noting effective problem-solving and thorough inspections.

Communication

Several reviews mentioned clear communication from technicians regarding service processes and system functionalities.
  • CJ
    C.D. Johnson
    4 days ago
    5.0
    Chris Slagle was my tech and fixed the unfixable! Couldn’t recommend him and Bates more.
  • CM
    Corrie Morris
    5 days ago
    5.0
    Chris Slagle answered all my questions and provided excellent service
  • TC
    Tom Creasey
    Jan 5, 2026
    5.0
    Quickly resolved an issue with a bad sensor and replaced it. The technician- Seth Mayes- was friendly, knowledgeable and professional.
  • WM
    Wanda Moran
    Dec 27, 2025
    5.0
    We had Chris Slagle service all of our security systems yesterday, 12/26/25. He contacted us and provided his estimated arrival time and was very punctual. From the time my wife answered the door until he left he was polite, answered all of our questions, he was organized and considerate of where he would put his computer down when moving it. He realized we were interested in what he was doing and explained to us as he proceeded through the inspection/maintenance of the systems. At the end of the inspection and running all tests on the computer he showed all results on the computer to us. He is an asset to your company.
  • KM
    Kimberly Miremami
    Dec 23, 2025
    5.0
    Chris Slagle was our technician today. He was super informative and professional. He is a great asset to this company. Very knowledgeable with great customer service. I would highly recommend him as your service technician with this company.

Frequently Asked Questions About Pye-Barker Fire & Safety, formerly Bates Security

What services does Pye-Barker Fire & Safety provide?

Pye-Barker specializes in fire, safety, and security services including installation and service of portable extinguishers, restaurant fire suppression systems, special hazard systems, fire sprinklers, fire alarms, physical security, access control, CCTV, and intrusion detection.

Since when has Pye-Barker Fire & Safety been in business?

Pye-Barker has been specializing in fire, safety, and security services since 1946.