Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lexington, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,659 reviews
5 stars
978
4 stars
402
3 stars
120
2 stars
42
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised helpful and friendly employees, others reported rude or unhelpful interactions.
Product Availability
Customers frequently noted that the store generally has a good selection of products, but there were complaints about items being out of stock or not matching online inventory.
Checkout Experience
Many reviews highlighted long wait times at checkout, particularly with self-checkout and commercial checkout lines, leading to frustration among customers.
Store Cleanliness
Overall, customers appreciated the cleanliness of the store and the organization of products, contributing to a positive shopping experience.
Management Issues
Several reviews mentioned dissatisfaction with management, particularly regarding customer service and handling of complaints.
- WJWilliam Jackson5 days ago5.0Very helpful workers, great selection of items . Much more than the competition!
- CTC. Toney6 days ago4.0This location is always clean and the staff is friendly, although at times they can be hard to find. There's not much to say with this review because the store is mainly just like all the other Lowe's stores that you've seen.
- JIJeff IsaacsNov 17, 20251.0I ordered an item to be picked up at Hamburg but for some reason I had to go to this Lowes out of my way. The item was visibly CRACKED and should never been set out for a pick up. No one would help me, although there were many employees hanging out. Finally this lady about my age, yeah senior, helped me after she saw me waiting for 15 minutes. She got me a similar item which I took to the good Lowes and got my item there after an exchange.
- PRPhyllis ReynoldsNov 12, 20255.0A HUGE thanks to DM Tommy and the Lowes staff for their generosity last week. I needed 5 or 6 random shingles for my elderly moms house. Tommy helped me find some and then donated them so I didnt have to buy an entire package. Sooo appreciated and repaired just in time for winter. 5 Stars!
- BDBrian DarnellOct 18, 20251.0If I could give Mr Andrew at the Richmond road Lexington ky a 0 star I would. He thought it was funny that my product was delivered damaged when I called in stating that we waited for 2 months! He was upset because we asked to speak to a manager and we didn’t want to discuss with a customer service rep. I would love to play the recording of his nasty attitude to the store manager and let her tell me that he is manager material. Shame on you! As a Lowe’s employee myself, it’s sad that u represent our manager team!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, paint, tools, flooring, plumbing, outdoor equipment, and more, along with services such as installation and delivery.
What are the store hours for the Lexington, KY Lowe's Home Improvement?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
Are there any nearby propane services for customers shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, providing convenient propane services for Lowe's customers who might need propane for grills or outdoor equipment.
Is there a key and locksmith service close to Lowe's Home Improvement in Lexington?
Yes, there are two nearby key and locksmith services named minuteKEY and Minute Key, which customers can use for key duplication or lock services.
What medical or health services are located near Lowe's in Lexington, KY?
Nearby health services include Timothy R. Rogers chiropractic, The TICC of Lexington counseling and mental health, Bailey Chiropractic and Massage, Solace Infusion Therapy medical center, Manifest Massage spa, Evolve Counseling, and The Birth Haven prenatal care.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for orders from Lowes.com or in-store with proof of purchase or the return barcode at the customer service desk.
Does Lowe's Home Improvement have an app for easy shopping and coupons?
Yes, Lowe's has an app available on the App Store and Google Play that offers coupons and facilitates easy shopping.