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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lexington, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,014 reviews
5 stars
1,173
4 stars
519
3 stars
161
2 stars
48
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Quality
Several customers reported issues with product quality, including damaged items and poor installation services.
Store Experience
Many customers appreciate the cleanliness and organization of the store, but some express frustration with long wait times and difficulty finding assistance.
Delivery Issues
Numerous complaints highlight problems with delivery services, including damaged items upon arrival and poor communication regarding order status.
- GMGary McGill1 day ago4.0I used to like Lowes, but they changed their return policy so I don't shop here anymore.
- DMDavid Murchison5 days ago4.0Its lowes little pricey
- MRMyrin RobertsDec 20, 20251.0I bought a Larson front screen door with the sliding screen and glass in late December 2024 from Lowe's in Lexington Ky near Sir Barton, after several months the screen and glass function was totally nil, it would not move up and down as required so I left it on the glass part. After complaining to Lowes about the issue I was told that I would have to deal with Larson directly and that the warranty had run out which was not true. I had barely used the glass/screen function. I called Larson and told them about the issue and they agreed to send me the glass/screen portion so that I could replace the one that was not working myself. I agreed and after receiving the it I discovered that the screen/glass was damaged and had plastic pieces that were broken and scattered in the box. I called Larson and told them about this and sent photos of the damage and they agreed to send me another set. I received the new screen/glass attachment and guess what it was damaged during delivery as well! Broken parts throughout the box. After calling again on December 20th 2025 and sending them photos of the broken attachment they recommended sending the a new attachment to Lowes directly to ensure that it would not happen again. I guess assuming I was damaging it. I said at this point I should get a brand new door for my troubles to which they said that would be up to Lowes. So now I have to wait another 2 weeks to get it shipped to Lowe's in Lexington near Sir Barton drive to pick it up. Not to mention I'm still using the original screen door and having to tape it up while awaiting for the replacements! Furthermore after receiving both replacement screen/glass attachments I discovered the instructions on how to replace it and it will be incredibly hard to do and would take Einstein to do! So they don't even offer installation options or service! Incredibly frustrated with this experience! I paid good money for this door and it has failed, the functio, the replacement, and the delivery issues has been frustrating and I blame Lowe's for selling me a bad door from a bad company that is Larson. I deserve a new door and better customer satisfaction. Buyers beware and stay away from getting Larson doors from Lowe's and shame on Lowe's for selling me a bad product!!
- SHStefan HulligerDec 17, 20255.0Great Lowe's. Always has great selection and good stock on the shelves. Clean store and friendly staff. Staff acknowledges you with a hello when they walk towards you in the aisles. Self checkout is always quick since they have so many. My go-to Lowe's.
- SLShane LewisDec 10, 20255.0Always a fine experience at Lowe's. Try to do your research ahead of time and go in with realistic expectations. Sometimes you get an associate that is extremely knowledgeable and they go above and beyond like, other times you don't. That is to be expected in almost any retail store. Even with 5 stars there is always room for improvement, I often find myself wondering around looking for assistance so maybe a couple more department specific associates could help with this issue.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Lexington, KY offer?
Lowe's in Lexington offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, garden equipment, and more for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Lexington?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, where you'll receive email updates about your order.
What is the process to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be initiated in your order history. For in-store returns, bring proof of purchase to the customer service desk.
Are installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, lighting, doors, and more to help complete your projects.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
What nearby places can I visit before or after shopping at Lowe's Lexington store?
You can visit nearby places like Subway and Tijuana Flats for dining, Walmart Lexington for additional shopping needs, or Blue Rhino Propane Exchange for propane supplies.
How can nearby key and locksmith services like minuteKEY be helpful when visiting Lowe's?
If you need key copies or locksmith services during your Lowe's visit, several minuteKEY locations nearby provide convenient access to key cutting and lock services.
Are there convenient financial services near Lowe's Lexington for transaction needs?
Yes, nearby financial institutions like Republic Finance, Charles Schwab, and Woodforest National Bank offer financial and credit services conveniently close to Lowe's.