Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lexington, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,920 reviews
5 stars
1,080
4 stars
460
3 stars
168
2 stars
64
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and issues with order cancellations.
Product Availability
Customers frequently mentioned issues with product availability, including items being out of stock or incorrect items being provided.
Staff Knowledge
While some customers praised knowledgeable staff, many others reported a lack of assistance and expertise among employees.
Store Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms, which were described as unsanitary.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific employees who provided excellent service and assistance.
- CDChris Derry5 days ago5.0In and out easy to find everything you need
- ETEmilee TaylorOct 31, 20251.0Placed an online order. Try to cancel it and it never send me a code to confirm my phone number. When I call the store, automation asks what im calling for and I say online order and need to cancel. It directs my call and after 5 minutes on hold someone answers and asks me again what I’m calling for and tranfers me. I do this 5 times and tell the lady by the third try that I’ve been on hold multiple times, they aren’t answering where she transfers me and the call drops after being on hold for 10 minutes. She is not willing to help me when I asked if she could. I’m just trying to let them know I’m not coming to get the order and need to cancel it.
- AGAmber Gray-KurzOct 29, 20255.0They offer a variety of items that are changed out seasonally. Staff was friendly at checkout. It is also a plus that they allow dogs so you never know when you will run into a cute pooch.
- RSRobert SheeleyOct 27, 20255.0As a contractor, i buy all my tools, lumber, special items, hardware, etc. here. I wont go to the orange side anytime time. Blue all the way!!!
- BMBenjamin MartinezOct 22, 20251.0I’ve tried to call the store many times. I keep getting transferred and the service people hangup every time. I don’t even get the opportunity to speak when they hangup. It’s so frustrating to try and make business with this store
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lexington, KY?
You can find hardware, paint, tools, flooring, appliances, plumbing supplies, outdoor equipment, home décor, and more at Lowe's Home Improvement in Lexington, KY.
What are the store hours for Lowe's Home Improvement in Lexington, KY?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer delivery or in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, Weber, and many more trusted manufacturers.
Are there installation services offered at the Lexington Lowe's store?
Yes, Lowe's offers a variety of installation services such as appliances, flooring, cabinets, windows, roofing, HVAC, and more.
What nearby places can I visit when shopping at Lowe's Home Improvement on Nichols Park Drive?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Al-Taj Mediterranean Bakery & Sweets for a meal or snack.
Is there a bank close to Lowe's Home Improvement in Lexington for convenient transactions?
Yes, Chase Bank is located nearby for your banking and financial needs while visiting Lowe's.
Are there medical facilities near Lowe's in Lexington in case of an emergency or health needs?
Lexington Urgent Care and Man O War Urgent Care are close by for urgent medical services near Lowe's Home Improvement.
How can I find coupons or discounts for Lowe's Home Improvement?
You can find coupons and savings by visiting Lowe's savings page online or using the Lowe’s mobile app available on the Apple App Store or Google Play.