Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Highland Heights, KY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2369 Alexandria Pike, Highland Heights, KY
41076, United States
Hours
Reviews
4.1
1,745 reviews
5 stars
933
4 stars
404
3 stars
177
2 stars
76
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and lack of assistance.
Installation Issues
Numerous complaints about delays and miscommunication regarding installation services, particularly for flooring and appliances.
Product Quality
Customers expressed dissatisfaction with the quality of appliances and issues with warranties not being honored.
Positive Staff Interactions
Despite negative experiences, several customers praised specific employees for their helpfulness and knowledge.
Pricing and Selection
Customers appreciated the good prices and variety of products available, though some noted inconsistencies in stock.
- PPPeter Paskal1 day ago1.0Joe and his lady friend that also was an employee was having a conversation witch I imagine Lows dose t want employee to do! I guess I interrupted a deep conversation and the lady was irritated. She roll her eyes and gave me a (what a punk look) She then made Joe help me Joe tried the old it’s down this aisle talk!! I said can you just show us. Then he god angry saying I can get out the store. I guess he thought I get all mad and throw curse words out and when I just shut my mouth he then help. Joe learn how to talk to all people not just people that look like you! The world is changing and you should change with it my guy!
- WCWesley Campbell1 day ago4.0Im there at least once a day if not more I always find what I'm needing
- GSGraham StephensDec 28, 20251.0Returned an item that was a gift for in-store credit and was not informed of “new” policy which requires the holder of the gift card to show proof of ID. I live in Texas and the person who was receiving the gift lives in Kentucky. We were told that there could not be any exchanges for in-store credit to a return on my credit card. Not the first time I’ve been burned by Lowe’s hidden policies or lack of customer service.
- TWTeresa WoesnerDec 19, 20255.0What a great store. I purchased a microwave online and had to return it as it was defective. I called ahead and spoke with Ethan and then brought it in. I believe it was Lexi who assisted me with my return. Evan lifted the microwave out of my car for me. Great customer service. I also purchased a washer from this location last year. At that time I didn't have a Lowes card but was offered a good amount of money off of washer if I signed up. A win win. I will continue to shop at this store. Great experience
- AFAmy FreemanDec 10, 20251.0Do not buy flooring here and purchase their installation. When I purchased my carpet I was given a time frame of 2 weeks for installation. "Once you place your order and complete the purchase your installation will be about 2 weeks out". I contacted Lowes repeatedly to try to schedule my installation kept getting the run around for 2 weeks. I finally took it upon myself to contact the contractor directly to schedule my installation. Once I scheduled another 2 weeks out I received and email saying my installation had been rescheduled. I was never contacted by Lowes or Ultimate Home Services for scheduling and no matter how many times I asked I never got an answer if I had left it up to them to do their job I would still be waiting for them to call and schedule. HORRIBLE CUSTOMER SERVICE AND COMMUNICATION!!!! I STILL HAVE NO CARPET INSTALLED. I CAN NOT EVEN HIRE MY OWN CONTRACTOR TO PICK THE CARPET UP AND INSTALL IT. MUST CANCEL MY CARPET ORDER TO CANCEL THEIR INSTALLATION.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the store hours for Lowe's Home Improvement in Highland Heights, KY?
Lowe's Home Improvement in Highland Heights is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday.
Does Lowe's offer both in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
What types of products can I find at the Highland Heights Lowe's store?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, lighting, plumbing, power tools, outdoor furniture, and more.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if the order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's offer regarding installation?
Lowe's offers a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, HVAC, lighting, playsets, water heaters, siding, smart home devices, showers, shutters, toilets, and more.
Are there any nearby places where I can get key and locksmith services?
Yes, minuteKEY and Minute Key, both key and locksmith service providers, are nearby Lowe's in Highland Heights, KY, making it convenient to get keys duplicated or locksmith assistance during your visit.
Where can I find propane exchange services near Lowe's?
Blue Rhino Propane Exchange is located near Lowe's, offering an easy option to exchange propane tanks if you are shopping for grills or outdoor equipment.
What dining options are available near Lowe's in Highland Heights, KY?
Nittha Siam Kitchen, a Thai and sushi restaurant, is nearby offering a great place to enjoy Asian cuisine before or after shopping at Lowe's.
How can customers benefit from nearby community services while visiting Lowe's?
Pantry Of Hope, a community service organization, is located nearby and can provide support or resources for those in need while visiting the area around Lowe's.