Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Henderson, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
968 reviews
5 stars
587
4 stars
222
3 stars
84
2 stars
23
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees who went above and beyond.
Product Availability
Customers frequently noted a good selection of products, although some expressed frustration with items being out of stock or incorrect pricing.
Installation Issues
Several reviews mentioned problems with flooring installations, including incorrect items being installed and poor follow-up service.
Store Experience
The store was generally described as clean and organized, but some customers reported difficulties in finding staff for assistance.
Mixed Reviews on Pricing
While some customers appreciated the quality of products, others expressed concerns about high prices and incorrect pricing at checkout.
- CSChristopher SchmittNov 13, 20251.0Impossible to find an employee to help and when you find one, they often lack any knowledge or experience. I asked for copies of 4 keys. He made 2 copies of 2 of the keys instead of 1 of each. Of course, he didn't copy the one I needed the most.
- NANadia AgruelOct 22, 20255.0Bob J. From the paint department was so kind, helpful and thoughtful. My husband and I went there multiple times and he helped us with every question we had, he was so patient with every question we had and solved each one of it. Bob J. Fue muy amable, paciente y nos ayudó con todas nuestras multiple preguntas, fuimos durante una semana casi todos los dias y en los dias que el estaba en turno, nos ayudó a encontrar todo lo que necesitábamos con instrucciones y todo. Excelente servicio, sin duda nuestra sucursal favorita ya que no solo Bob. Si no todos los empleados fueron extremadamente pacientes y amables cuando por questiones ajenas a nosotros tuvimos problemas con la tarjeta de crédito al pagar, nos ayudaron a resolver con paciencia y amabilidad.
- DTDavid ThorpeSep 4, 20255.0I enjoy shopping at Lowe's. I just bought a new BBQ grill, and getting a new John - Degree riding mower.
- KJKim JeffriesAug 22, 20255.0I go to Lowes quite often. They have everything I need.
- KOKohl OettleAug 1, 20251.0They've closed down every register except the self checkout. If I wanted to be the cashier I'd apply for a cashier's position.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Henderson, KY?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Henderson, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain days.
Does Lowe's in Henderson offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and Weber among others.
What payment options does Lowe's in Henderson accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby places to Lowe's in Henderson where I can eat before or after shopping?
Yes, nearby you can find restaurants such as Mandarin House - Henderson, Penn Station East Coast Subs, Sonic Drive-In, and Cracker Barrel Old Country Store.
If I need key or locksmith services near Lowe's in Henderson, where can I go?
You can visit nearby services like Minute Key, minuteKEY, KeyMe Locksmiths, or Minute Key locations around Lowe's for key and locksmith services.
Where can I get propane exchanges near Lowe's in Henderson?
Blue Rhino Propane Exchange is a nearby place where you can get propane exchanges near Lowe's Home Improvement.