Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hazard, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
721 reviews
5 stars
397
4 stars
200
3 stars
69
2 stars
19
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others report long wait times and poor service experiences.
Delivery Issues
Numerous complaints about delivery delays and issues with third-party delivery services, particularly Spirit Logistics, causing frustration among customers.
Product Availability
Customers appreciate the variety of products available, but there are frequent mentions of stock issues and difficulty in finding specific items.
Store Environment
The store is generally described as clean and well-organized, with some customers noting the need for more staff to assist during busy times.
Positive Experiences
Many customers express overall satisfaction with their shopping experiences, highlighting helpful staff and good deals.
- LPLisa Polson5 days ago5.0great place
- JWJenny WootenNov 10, 20255.0Very helpful
- SHSheena HensleyOct 13, 20255.0Pat at Lowe’s service desk in Hazard Ky is so helpful. She’s always so nice, speedy, knowledgeable, understands customer needs, very considerate, and just overall the best employee !
- ADAva DawnOct 11, 20252.0I’ve used this Lowe’s for the last 4 years. I never had a negative experience until the other day, leaving me to post this :( I ordered a mattress online and opted for in-store pickup. When I got to the store and checked in, my name popped up on the screen and I was the only one waiting. Around 5 minutes in, another person came in to pick up their order, essentially cut me in line, and we both stood waiting for around another 5 minutes. They handled his order with ease and he was in and out in 15 minutes. I stood for 45 minutes and watched my name turn from green to red. A worker from another department passed by and asked if I’d been waited on yet and I told her no. The girl she sent over was pregnant and was not able to lift heavy things (1000% understandable, I didn’t expect her to) HOWEVER when she called someone to come help me, they loaded it up on a dolly, and told me “I’ll let you take this out yourself”.. I am 170 lbs and I had to load a king size mattress in a box that is 100lbs into the trunk of my SUV. ALONE. the box said it was a team lift, and it took myself and a worker to load it onto the dolly. Yet I was left to myself to load it into my car, all because I’m assuming she did not care. Awful experience.
- SGSummer GarrettOct 5, 20251.0The worst customer service I have ever experienced. Waited on hold for over an hour to speak to someone because we need a particular item today. They have gotten to the point where they pretend they can’t hear us and put us on mute hoping I hang up. We got hung up on by the person in tools. This is absolutely ridiculous. This is not how you treat a loyal customer coming in trying to spend over $1000+ in your store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the store hours for Lowe's Home Improvement in Hazard, KY?
Lowe's is open Monday to Saturday from 6 AM to 9 PM, and Sunday from 8 AM to 8 PM.
What types of products can I find at Lowe's Home Improvement in Hazard?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are also provided for status changes.
What are some ways to find products online at Lowe's?
Search using keywords, Lowe’s item number, brand or manufacturer’s model number, or browse by department on Lowe’s website.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Returns started online can be shipped back, or in-store returns can be made at the customer service desk with proof of purchase.
Where is Lowe's Home Improvement located in Hazard, KY?
Lowe's is located at 81 Commerce Drive, Hazard, KY 41701.
Are there nearby places to eat when visiting Lowe's in Hazard?
Yes, nearby you can find Arby’s, Wendy’s, and Sazon Mexican Restaurant for a variety of dining options before or after your visit.
Is there a propane supplier near Lowe's in Hazard, KY?
Yes, Blue Rhino Propane Exchange is located nearby for your propane needs.
Can I get locksmith services near Lowe's Home Improvement in Hazard?
Minute Key, a key and locksmith service, is conveniently located near Lowe’s to assist with your locksmith needs.