Brand Certified
Lowe's Home Improvement
4.2(802 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
81 Commerce Drive, Hazard, KY
41701, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(606) 435-7040
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KY-Hazard/1819
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Hazard, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
802 reviews
5 stars
444
4 stars
210
3 stars
78
2 stars
23
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for being helpful and friendly, others reported long wait times and poor assistance.
Delivery Issues
Numerous complaints about unreliable delivery schedules and issues with third-party delivery services, leading to customer frustration.
Product Availability
Customers noted a good selection of products, but there were frequent mentions of items being out of stock or not available.
Store Environment
Generally positive remarks about the store's cleanliness and organization, though some customers experienced difficulties finding assistance.
- DSDavid SextonJan 16, 20261.0Terrible customer service go to Virginia Lowe’s, or better yet find a Home Depot somewhere
- LPLisa PolsonNov 18, 20255.0great place
- JWJenny WootenNov 10, 20255.0Very helpful
- SHSheena HensleyOct 13, 20255.0Pat at Lowe’s service desk in Hazard Ky is so helpful. She’s always so nice, speedy, knowledgeable, understands customer needs, very considerate, and just overall the best employee !
- ADAva DawnOct 11, 20252.0I’ve used this Lowe’s for the last 4 years. I never had a negative experience until the other day, leaving me to post this :( I ordered a mattress online and opted for in-store pickup. When I got to the store and checked in, my name popped up on the screen and I was the only one waiting. Around 5 minutes in, another person came in to pick up their order, essentially cut me in line, and we both stood waiting for around another 5 minutes. They handled his order with ease and he was in and out in 15 minutes. I stood for 45 minutes and watched my name turn from green to red. A worker from another department passed by and asked if I’d been waited on yet and I told her no. The girl she sent over was pregnant and was not able to lift heavy things (1000% understandable, I didn’t expect her to) HOWEVER when she called someone to come help me, they loaded it up on a dolly, and told me “I’ll let you take this out yourself”.. I am 170 lbs and I had to load a king size mattress in a box that is 100lbs into the trunk of my SUV. ALONE. the box said it was a team lift, and it took myself and a worker to load it onto the dolly. Yet I was left to myself to load it into my car, all because I’m assuming she did not care. Awful experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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