Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Georgetown, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,627 reviews
5 stars
864
4 stars
394
3 stars
143
2 stars
69
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual employees for their helpfulness and friendliness, there were numerous complaints about difficulty finding staff and long wait times for assistance.
Product Availability
Customers appreciated the variety of products available, but some reported issues with stock levels and the inability to find specific items.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including incorrect addresses and poor communication regarding delivery times.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing long wait times and a lack of traditional cashier services.
Store Condition
Feedback indicated that the store's organization and cleanliness varied, with some customers noting cluttered aisles and difficulty navigating the store.
- FCFenton Courtney3 days ago4.0Went to buy a metal pail, walk the whole store looking at sales, no pail, and the 2 i asked didn't know
- AFAngeletta Fields5 days ago3.0Aisles were blocked by displays and equipment. I am crippled and in a motorized wheelchair. I could not even get down many aisles!
- JJJessie James6 days ago2.0Love the store and shop here whenever I need anything home related but a manager was extremely rude the other day for no reason. She should probably have some extra training on customer service. Edit: seems like a few of the ratings are related to bad customer service.
- TAtam “DoYouTamarinds” arindsNov 10, 20255.0There is a man named Adam that works here that is just so helpful, kind and humorous. He walked us to what we needed and explained technical details and made us laugh. Thank you Adam.
- JHJarrod HolbrookNov 5, 20251.0Needed help in flooring and had a basic set of questions and there was no employee around. Went to paint/hardware and asked to get assistance. A guy from millwork came and could answer my questions. Walked out without buying anything
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Georgetown, KY?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hand tools, lighting, lawn mowers, paint, patio furniture, plumbing, storage solutions, tools, and more.
What are the operating hours for Lowe's Home Improvement in Georgetown, KY?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed or shorter hours.
Does Lowe's Georgetown offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your shopping convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if there are changes to your order status.
What payment options are accepted at Lowe's Home Improvement in Georgetown?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there installation services available at Lowe's Georgetown?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, countertops, decks, doors, HVAC, lighting, roofing, and more.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
Which nearby places can help customers before or after visiting Lowe's Georgetown?
Customers can visit nearby eateries like Jimmy John’s and Frisch’s Big Boy for meals, check out Starbucks for coffee, or shop at Kohl’s and Maurices for clothing. For car rentals, Hertz Rent A Car is nearby.
Are there nearby locksmith services close to Lowe's Home Improvement in Georgetown?
Yes, nearby locksmith services include Minute Key and minuteKEY, which can assist customers with key and lock needs.
Is there a propane exchange service near Lowe's Georgetown store?
Yes, Blue Rhino Propane Exchange is located close to Lowe's, providing convenient propane exchange services.