Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What types of products can I find at Lowe's Home Improvement in Franklin, KY?

Accepted Answer

Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, tools, flooring, paint, patio furniture, and gardening equipment, among others.

Question 10

What are the store hours for Lowe's Home Improvement in Franklin, KY?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.

Question 11

Does Lowe's Home Improvement offer delivery and in-store pickup options?

Accepted Answer

Yes, Lowe's provides both delivery and in-store pickup services for your convenience.

Question 12

What services are offered at the Lowe's Home Improvement store in Franklin, KY?

Accepted Answer

Services include installation for appliances, flooring, cabinets, lighting, doors, windows, and more, along with assembly and repair services.

Question 13

How can I check the status of my order from Lowe's?

Accepted Answer

You can check your order status online by entering your order number or logging into your MyLowe's account where you'll receive email updates.

Question 14

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 15

Are there any special offers or coupons available for Lowe's customers?

Accepted Answer

Yes, you can find savings and coupons through the Lowe's app or website to use on your purchases.

Question 16

What are some nearby places where I can grab a quick bite or coffee before or after shopping at Lowe's?

Accepted Answer

Nearby you can visit Dunkin' for coffee and donuts, Dairy Queen for ice cream and fast food, or Zaxby's for chicken and casual dining.

Question 17

If I need to get a key made or serviced near Lowe's Home Improvement, where can I go?

Accepted Answer

There are two nearby locksmith services named Minute Key where you can have keys made or serviced.

Question 18

What stores near Lowe's Home Improvement can I visit for additional home or clothing needs?

Accepted Answer

You can visit nearby stores like Dollar Tree and Five Below for discount items and arts & crafts, or Burkes Outlet and bealls for clothing and retail shopping.

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