Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Franklin, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,189 reviews
5 stars
754
4 stars
254
3 stars
83
2 stars
28
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and friendly staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently found that the store had a wide selection of items needed for their projects.
Pricing Concerns
Several reviews highlighted high prices and dissatisfaction with the cost of certain items, suggesting customers seek alternatives.
Delivery Issues
Multiple customers reported problems with delivery services, including delays and poor communication.
Mixed Experiences
While many had positive interactions, some customers expressed frustration with inconsistent service and product knowledge among staff.
- RDR Dowdy1 day ago5.0The people here are very nice.
- JAjvbm41 army4 days ago1.0Josh in appliances gives customers attitude. The manager in appliances lied about delivery fee. Washer wasn’t delivered on time. Three days late!!! Bad service all together. The people here don’t want work or make it right. I’m still out 39.00 for delivery fee and still no refund. Needing a call from corporate. Don’t buy from this store
- JCJeff CampbellNov 10, 20255.0Picked up an on line order, ready when I got there, couldn't be any easier
- JCJimmy ClarkSep 30, 20251.0Prices are sky high! Go to harbor freight before you shop here. 22.95 for a box of rubber gloves your out your mind Lowes. Do Better. This is Kentucky
- TMTerry MeadorSep 24, 20255.0Exactly what I needed with knowledgeable help unlike Ace where the people in there are lost his ball and high weeds
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, KY?
Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, tools, flooring, paint, patio furniture, and gardening equipment, among others.
What are the store hours for Lowe's Home Improvement in Franklin, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer delivery and in-store pickup options?
Yes, Lowe's provides both delivery and in-store pickup services for your convenience.
What services are offered at the Lowe's Home Improvement store in Franklin, KY?
Services include installation for appliances, flooring, cabinets, lighting, doors, windows, and more, along with assembly and repair services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account where you'll receive email updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any special offers or coupons available for Lowe's customers?
Yes, you can find savings and coupons through the Lowe's app or website to use on your purchases.
What are some nearby places where I can grab a quick bite or coffee before or after shopping at Lowe's?
Nearby you can visit Dunkin' for coffee and donuts, Dairy Queen for ice cream and fast food, or Zaxby's for chicken and casual dining.
If I need to get a key made or serviced near Lowe's Home Improvement, where can I go?
There are two nearby locksmith services named Minute Key where you can have keys made or serviced.
What stores near Lowe's Home Improvement can I visit for additional home or clothing needs?
You can visit nearby stores like Dollar Tree and Five Below for discount items and arts & crafts, or Burkes Outlet and bealls for clothing and retail shopping.