Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Franklin, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,196 reviews
5 stars
758
4 stars
255
3 stars
84
2 stars
28
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of experiences with staff, with many praising helpful and knowledgeable employees, while others encountered unhelpful or rude service.
Product Availability
Customers generally found the store stocked with the items they needed, although there were complaints about specific products being damaged or not meeting expectations.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and poor communication, leading to customer dissatisfaction.
Pricing Concerns
Some customers expressed frustration with high prices compared to competitors, suggesting that they found better deals elsewhere.
Store Environment
The store was noted for being clean and well-organized, with many customers appreciating the layout and ease of finding items.
- GSGarrett Salvino4 days ago5.0They didn't have what l needed but they tried to help me with what I wanted.
- JTJustina TorresJan 3, 20265.0Muy buenos
- JFJoe FrommJan 1, 20265.0Their employees was very helpful in me getting a heavy itemq and paying for it and loading it in my car
- PCPaul CameronDec 15, 20255.0I have always had good experiences at this location. Today was exceptional, I needed to do a small plumbing repair an employee in the plumbing isle named Charles helped me get the parts I needed with the care of someone whoe genuinely cares.
- MLMatthew LuiDec 12, 20251.0Pathetic customer service... How do you expect to sell flooring if you refuse to send samples home with the customer! I offered to pay for them and you still refused. Only an idiot would purchase flooring without bringing samples home first. I'll just go somewhere else with intelligent service... Your financial loss!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, KY?
Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, tools, flooring, paint, patio furniture, and gardening equipment, among others.
What are the store hours for Lowe's Home Improvement in Franklin, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer delivery and in-store pickup options?
Yes, Lowe's provides both delivery and in-store pickup services for your convenience.
What services are offered at the Lowe's Home Improvement store in Franklin, KY?
Services include installation for appliances, flooring, cabinets, lighting, doors, windows, and more, along with assembly and repair services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account where you'll receive email updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any special offers or coupons available for Lowe's customers?
Yes, you can find savings and coupons through the Lowe's app or website to use on your purchases.
What are some nearby places where I can grab a quick bite or coffee before or after shopping at Lowe's?
Nearby you can visit Dunkin' for coffee and donuts, Dairy Queen for ice cream and fast food, or Zaxby's for chicken and casual dining.
If I need to get a key made or serviced near Lowe's Home Improvement, where can I go?
There are two nearby locksmith services named Minute Key where you can have keys made or serviced.
What stores near Lowe's Home Improvement can I visit for additional home or clothing needs?
You can visit nearby stores like Dollar Tree and Five Below for discount items and arts & crafts, or Burkes Outlet and bealls for clothing and retail shopping.