Lowe's Home Improvement

Reviews

• DJ

  Darren Jackson

  1 day ago
  1.0
  Absolutely terrible! Had a scheduled delivery a week in advance with all the annoying text to go with it. Day of delivery comes and no delivery, come to the store it wasn’t loaded and no one has any answers….welcome to Frankfort Lowes.I would leave zero stars if I could. Side note….a few are good but most of the lumber people will ignore you and watch you struggle.
• PL

  Pinkston Electric LLC

  3 days ago
  1.0
  Do not order online for pickup if you run a business. We deal with another Lowe's store regularly and they take good care of us but when we are in the Frankfort area I'll do an online order for my employees to pick up. I'll place the order plenty of time ahead and they still have to wait on the order when they get there. I'm currently paying 2 employees to wait there for 2 hours for an order I put in the night before. (They had 3 hours to pull the order this morning befire they arrived). Their whole online orders crew needs to be revamped. Last time we'll use this store as they do not care about contractors. They may be ok selling flowers to the average customer though.
• KB

  Karen Brown

  Apr 21, 2026
  1.0
  Tried to make purchase at location 20 minutes later no one would help us we left and ordered on line as if that wasn't enough the delivery was made the cushions were loose in the truck and dirty unbelievable and we need someone to contact us to rectified this asap way to much ,$$ spent to get this kind of service and product
• JS

  Johnny Schisler

  Apr 19, 2026
  2.0
  Clean, lots of variety, my biggest issue was finding help to assist you. I got what I needed, supposed to a certain finish, got home it was wrong. So with the lack of friendly service and lack of assistance I give 2.
• MS

  Mike Sweetman

  Apr 9, 2026
  1.0
  We purchased an AO Smith 55 gal. mod. E12-55H55DVF water heater from Lowe's on 2/2/24. On 11/27/25 the unit failed to deliver hot water. We called the same local plumbing company which installed the unit to help us since we had a house full of Thanksgiving guests staying with us. Service was not available until 12/01/25 because of the holiday. The unit was repaired and the effort to recoup the $288 labor bill which we paid began. We purchased this unit because it came with a 10yr parts 3yr labor warranty. We were well within the 3yr labor warranty range but AO Smith failed to honor the warranty. They cited our failure to call one of their approved plumbers. THIS IS NOT SPECIFIED ANYWHERE IN THE PRINTED WARRANTY WHICH COMES WITH THE UNIT. WE WERE INFORMED OF THIS BY AO SMITH AFTER OUR UNIT WAS REPAIRED. After several agonizing attempts to speak to customer service personnel, AO Smith eventually sent us a check for $100 along with a letter which was poorly written and very difficult to understand. It both asked us for additional information but didn't specify what info they were looking for and included a statement which read they would only cover $100 towards the $288 charge. AO Smith showed zero concern or interest in providing follow-up service or keeping their word regarding their warranty. After we were abandoned by AO Smith I went back to Lowe's for help. Lowe's was equally disinterested in honoring the warranty and stonewalled all of our attempts to communicate our complaint. I do have to mention the one positive part of this entire miserable experience. Jason, our local manager here in Frankfort Kentucky, actually showed some interest in our situation and attempted to help us. He was unsuccessful because even his own Lowe's internal corporate management refused to speak with him and get involved in the mess. This experience was disappointing and frankly sad. If this experience is the normal state of affairs within both the AO Smith company and the Lowe's company I would whole-heartedly urge you to go anywhere else if you are concerned about service after the sale.

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