Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Frankfort, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,605 reviews
5 stars
869
4 stars
386
3 stars
151
2 stars
58
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for their helpfulness, many customers reported long wait times and unresponsive staff.
Delivery Issues
Numerous complaints about delivery services, including damaged products and poor communication regarding delivery schedules.
Product Availability
Customers generally found the store well-stocked with the items they needed, although some noted issues with pricing and product quality.
Store Environment
The store is often described as clean and organized, but some customers expressed concerns about the lack of staff assistance in various departments.
- MWMicheala WunderlichJan 1, 20261.0Don’t buy appliances here. They come damaged, then when you call them to take the damaged appliance back you have to wait 2 days, they have to get it you can’t bring it back, and then wait even longer for your money back. Happy new year everybody, my resolution is hopefully Frankfort builds a different home improvement. Obviously Lowe’s throws your stuff around or something, and then won’t give $1800 back until days later (maybe) Yikes
- BPBelinda PerkinsDec 31, 20255.0Found exactly what I was looking for
- JJJrbrim89Dec 16, 20255.0Great customer service
- HHHmsimmons76Dec 5, 20251.0If you get a major appliance from Lowe's do not use their delivery services! Bought a refrigerator from them. First delivery was 10 pm at night and product was damaged. 2nd delivery was them trying to ship me the same damaged refrigerator. Still waiting on 3rd try. Customer service is the absolute worst. Could careless about customers of Lowe's. They are obviously outsourcing customer service reps.
- MCMissy CookNov 29, 20255.0I love Lowe's and the smelled lumber when I walk in. Staff is always friendly and helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Frankfort, KY offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Frankfort?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours on certain dates.
Does Lowe's Home Improvement offer pick-up and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's in Frankfort?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns for online orders can be initiated online, and in-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in Frankfort?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more.
Are there nearby places of interest that customers can visit around Lowe's in Frankfort?
Yes, customers visiting Lowe's can also find nearby places such as Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and Vetco Vaccination Clinic for pet services.
How can nearby transit options help me reach Lowe's Home Improvement in Frankfort?
Near Lowe's, the Greyhound Bus Stop at Walmart provides public transportation options, making it easier for customers to visit the store without driving.
What nearby food options are available when visiting Lowe's in Frankfort?
Customers can enjoy dining at nearby restaurants such as Taco Bell, Fazoli's, Subway, Frisch's Big Boy, and Steak 'n Shake before or after shopping at Lowe's.
Does Lowe's in Frankfort provide installation services for products purchased?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, windows, HVAC, lighting, and more to support your home improvement projects.