Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Frankfort, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,590 reviews
5 stars
861
4 stars
383
3 stars
151
2 stars
57
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and rude interactions with staff.
Product Availability
Customers appreciated the wide selection of products available, but some experienced issues with order fulfillment and delivery.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, many customers found staff to be unhelpful or lacking product knowledge.
Store Cleanliness
The store was generally described as clean, though some customers noted areas needing improvement, particularly in the garden center.
Delivery Issues
Numerous complaints were made regarding delivery services, including delays and problems with third-party delivery providers.
- ARAzia RasheneNov 13, 20255.0Chuck is extremely helpful. My partner and I are new to some of the home improvement stuff and chuck came over and helped us learn all kinds of things, asked questions to better understand what we needed and guided us thru things to help us better understand. Amazing customer service from him
- KSKaren SchenkenNov 9, 20255.0I found everything I needed for my weekend project . A young sales associate was very helpful . He knew the exact location of items I was shopping for. I usually dont ask for help because most times they know less than I do of the particular item and where to find it in the store.
- BGBarry GoinsNov 4, 20255.0That store is staffed fantastic
- CBChris BlankenshipOct 20, 20251.0I would give negative if possible. Started out by having a third party delivery service, who showed up unannounced while not home. Upon my arrival home, found my $1100 tool box with scratches, dents, broken pieces. Called for a replacement. Was told replacement would be here Monday. Took off a day of work (even had an email on Sunday night confirming Monday delivery) only to receive another email Monday mid morning telling me it would now be Friday. And, the tool box received was the floor model from the actual store. How do I know...my daughter drew pictures in the dust on the tool box while we were looking at it in store. SAME BOX. When asked why I received a floor model, manager said that was normal. No, when I go online and purchase something new, NEW is what should be received. No one is interested in helping or doing the right thing, so I have canceled my delivery, scheduled a pick up of damaged tool box, and I guess will go elsewhere. This will result in me closing my Lowe's credit account and looking into a different hardware store that actually cares. Which total stinks, as this one is only a few miles from my home. Every opportunity to do the right thing, and you did nothing. -2 🌟
- SKSarah KuhlOct 17, 20253.0The staff usually has no idea what is going on and cant offer much besides a smile (and that's a rarity), but I find myself going here often due to lack of other resources. Their garden center is decent, sales are usually OK. Indoor plants are always neglected. If you order to pick up 9/10 you will have to go inside because no one will bring your order. Also 9/10 theres no one strong enough to move anything heavy so bring muscle with you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Frankfort, KY offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Frankfort?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours on certain dates.
Does Lowe's Home Improvement offer pick-up and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's in Frankfort?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns for online orders can be initiated online, and in-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in Frankfort?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more.
Are there nearby places of interest that customers can visit around Lowe's in Frankfort?
Yes, customers visiting Lowe's can also find nearby places such as Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and Vetco Vaccination Clinic for pet services.
How can nearby transit options help me reach Lowe's Home Improvement in Frankfort?
Near Lowe's, the Greyhound Bus Stop at Walmart provides public transportation options, making it easier for customers to visit the store without driving.
What nearby food options are available when visiting Lowe's in Frankfort?
Customers can enjoy dining at nearby restaurants such as Taco Bell, Fazoli's, Subway, Frisch's Big Boy, and Steak 'n Shake before or after shopping at Lowe's.
Does Lowe's in Frankfort provide installation services for products purchased?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, windows, HVAC, lighting, and more to support your home improvement projects.