Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Florence, KY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,759 reviews
5 stars
1,326
4 stars
664
3 stars
290
2 stars
138
1 star
341
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff availability and helpfulness, with some customers praising individual employees while others reported difficulty in finding assistance.
Delivery Issues
Numerous complaints about delivery delays, incorrect items, and poor communication regarding delivery schedules.
Product Quality
Several customers reported receiving damaged or incorrect products, leading to dissatisfaction with the overall shopping experience.
Installation Services
Many customers expressed frustration with installation services, citing unqualified personnel and lack of support for installation issues.
Store Environment
The store is generally described as clean and organized, but some customers noted issues with temperature and product availability.
- CSCarlos daniel Portela sagastume4 days ago5.0Los mejores productos para el hogar y para trabajar 😉🙂
- DSDavid ShaeferDec 25, 20254.0Could use more people that are knowledgeable and that can help you out with what you're trying to do instead of misleading you and not knowing what they should know or not what they know overall supply was great staff was kind of hard to find for help if you needed something that was a higher up object it would take a lot of time out of your day
- PCPaule CasaleDec 19, 20251.0Plenty of employees standing around playing on their phones walked around for 25 minutes not one person asked to help.
- KFKaycie FrasureDec 7, 20251.0Lowe’s sucks. Do not buy any of your appliances from them. My husband and I went and bought a washing machine and when we got it home and opened the box we immediately noticed that the panels were bent. One of the pieces was broken. This washer should never have been sold to a customer. 0/10 I wouldn’t buy a box of nails from that place. Edit: the freakin thing leaks too
- TSTony StarkDec 5, 20255.0Spoke with Dave on the phone Dave and Travis met me right at the appliance center . . Took me back to where the part is located. . Exactly what I needed. Had me out of the store under five Minutes minutes.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Florence, KY?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment among other quality hardware products.
What hours is Lowe's Home Improvement open?
Lowe's Florence location is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You'll also receive email updates regarding your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, HVAC, roofing, and more.
What nearby dining options are close to Lowe's Home Improvement in Florence?
Nearby dining options include Golden Corral Buffet & Grill, Burger King, and Chili's Grill & Bar, which are convenient for customers before or after shopping.
Are there nearby accommodation options near Lowe's in Florence?
Yes, Athena Hospitality Group and Ashley Quarters Hotel are nearby for customers seeking lodging close to Lowe's.
Where can I find locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY locksmith services are located nearby for convenient key and lock needs.
How can the nearby credit unions assist Lowe's customers in Florence?
Delta Community Credit Union Florence KY nearby provides financial services which might be useful when planning home improvement budgets.