Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Florence, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,745 reviews
5 stars
1,317
4 stars
663
3 stars
290
2 stars
138
1 star
337
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported unresponsive or rude service.
Product Availability
Frequent complaints about items being out of stock or incorrect items being delivered.
Delivery Issues
Numerous reviews highlighted problems with delivery times, incorrect items, and poor communication regarding delivery status.
Installation Services
Installation services received significant criticism for being unprofessional and not meeting customer expectations.
Store Environment
Generally clean and organized store, but some customers noted difficulty in finding staff for assistance.
- CHCorbin HillNov 15, 20251.0Took forever to get someone to help pickup our order. Very careless and slow
- DSdave starOct 31, 20255.0Hooking up a water heater the salesman came to help me from his break and took me to another aisle and bingo! Everything i needed was right there
- GTGrowing ThangsOct 27, 20252.0Not the friendliest bunch of team members I only gave two stars as the plant selection is nice people skills trash
- ACAhmia Black CPDT-KAOct 14, 20255.0Went to Lowe's to get flooring and had no idea what I was looking for. David the man in the cowboy hat who worked in that section took the time to explain the different types of flooring, how to find the matching examples, helps me understand the different protection layers and helped me load it while checking on other customers and taking calls. He was busy, but still took the extra time.
- SCStacey ColeOct 14, 20251.0False Advertising and Poor Leadership John Maxwell said the key difference between businesses is how they treat people. This Lowe's failed that test profoundly. On a recent visit, I found foam insulation on a clearance display. The sign was clear: "$4.72" and white boxes were on display. The description foam insulation. Exactly what I was looking for. I wasn’t aware what was in the boxes but for $4.72 I could risk it. I grabbed two and went to check out. I found a clearance display clearly marked $4.72 for sealed white boxes of foam insulation. The sign was clear: "$4.72" and white boxes were on display. The description foam insulation. Exactly what I was looking for. I wasn’t aware what was in the boxes but for $4.72 I could risk it. I grabbed two and went to check out. At self-checkout, the white boxes wouldn’t scan. Associate Lucas stepped in—professional and kind and attempted to find the correct SKU, He opened a sealed box and scanned an item inside, which rang up $18.72 instead of the displayed $4.72. I showed a photo of the clearance sign. Lucas (new) called for help; a young woman and then team lead Jarrod came over. Both were courteous, reviewed the photo, and agreed my expectation made sense. This is when Assistant Manager Mason arrived. He repeated the same process—starting with the white box, then scanning a loose piece from the box—but then insisted I pay $18.72 per piece, not the $4.72 per box as advertised. When I pointed out the display was for the box, he dismissively said, "They put up the display wrong. I will not honor that." His refusal to correct the store's error and his arrogant demeanor were unacceptable. The difference between the helpful staff and the failing manager was stark. For the sake of less than $30, he lost a customer. I purchased the items from a competitor instead. A business's integrity is shown in how it handles its own mistakes. Here, the leadership chose to disrespect a customer rather than honor their own advertised price. I’ve included a picture of the display.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Florence, KY?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment among other quality hardware products.
What hours is Lowe's Home Improvement open?
Lowe's Florence location is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You'll also receive email updates regarding your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, HVAC, roofing, and more.
What nearby dining options are close to Lowe's Home Improvement in Florence?
Nearby dining options include Golden Corral Buffet & Grill, Burger King, and Chili's Grill & Bar, which are convenient for customers before or after shopping.
Are there nearby accommodation options near Lowe's in Florence?
Yes, Athena Hospitality Group and Ashley Quarters Hotel are nearby for customers seeking lodging close to Lowe's.
Where can I find locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY locksmith services are located nearby for convenient key and lock needs.
How can the nearby credit unions assist Lowe's customers in Florence?
Delta Community Credit Union Florence KY nearby provides financial services which might be useful when planning home improvement budgets.