Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Elizabethtown, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,384 reviews
5 stars
1,205
4 stars
573
3 stars
261
2 stars
111
1 star
234
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude interactions and long wait times for assistance.
Product Availability
Customers frequently noted issues with stock availability, particularly for appliances, leading to frustration when desired items were not in stock.
Pricing Concerns
Many reviews mentioned higher prices compared to competitors, with some customers expressing dissatisfaction over perceived value for money.
Store Organization
The store is generally described as clean and organized, but customers often struggled to find staff for assistance, indicating a need for better staffing.
Checkout Experience
Customers expressed frustration with self-checkout systems and long lines, calling for a return to traditional cashier services.
- DSDuewy ScobeeOct 29, 20254.0Great experience, went right in found what I was looking for and at a great price.
- KCKyle ComtoisOct 23, 20251.0I’m a totally and permanently disabled veteran, and this has been one of my most frustrating retail experiences. I went to Lowe’s to buy Pergo TimberCraft Chester Ridge Hickory. The in-store display was mislabeled as “Wells Branch Hickory,” which caused a special order of the wrong product. I waited from Friday to Wednesday for that order. I loaded 12 boxes at the store, drove home, loaded those 12 boxes into my house, and only then discovered the mistake made by the Lowe's associate. I reloaded all 12 boxes, drove back (I live ~30 minutes each way), and picked up the correct flooring (they applied a 20% discount which I was happy with). While loading the new flooring, a Lowe’s associate rested my truck tailgate on a metal loading cart, leaving visible scratches. After I began installing the correct flooring, I found three problematic consolidated return boxes and brought them back: Box 1: 9 planks taken from three separate boxes that had already been opened, used, cut to box length, and repackaged, returned (not inspected) then resold. Boxes 2 & 3: 18 planks total (9 each) assembled from other boxes with corner nicks/imperfections, and some had a goo-like adhesive residue on them. Today, before returning those three boxes, I spoke by phone with Manager Tammy about both the tailgate damage and the resold/defective boards. On the phone she said she referred the case to corporate. When I arrived in-store later, she told me they reviewed the footage and “did not see” the tailgate being rested on the cart. After that conversation, I checked the area myself: there is no camera at the loading door that I could see; the only visible camera is in front of the building to the right of the loading door, a vantage point that cannot actually capture the tailgate contact on the cart because my truck was backed up beyond the front of the building up to the loading door. Despite everything, the only remedy offered was to reapply the same 20% discount I received for the original mislabeling on the 3 replacement boxes, no additional consideration for the repeated errors, the vehicle damage, or the significant physical strain involved. What went wrong (each step): 1. Store mislabeling led to the wrong special order. 2. Vehicle damage from an associate resting my tailgate on a metal cart. 3. Resold returns: opened/used planks cut to length and repackaged. 4. Defective stock: additional planks with corner nicks and sticky residue. 5. Questionable video review: no camera actually covering the loading door where the incident occurred. 6. Inadequate resolution: only repeating the original 20% discount despite multiple, compounding failures. In total, this has been three trips, 27 boxes carried into my home, and 15 boxes carried back out, a major physical burden for me given my disabilities, plus ~1 hour of driving per trip. I appreciate that Tammy forwarded the case to corporate, but her handling of this and major inconveniences incurred by me have been unacceptable.
- JMJolanta MillerOct 11, 20255.0We shop at Lowe's often. Good customer service.
- JOJehu OlveraOct 8, 20251.0One person attending Pro Service Desk, the wait is long.
- VCVince CouchOct 8, 20255.0Went in looking for 1/4" bits and found them with minimal problem.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Elizabethtown, KY?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more at Lowe's Elizabethtown.
What are the store hours for Lowe's Home Improvement in Elizabethtown?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Elizabethtown offers both in-store pickup and delivery services for customer convenience.
What brands does Lowe's carry at their Elizabethtown store?
Lowe's carries brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return in your Order History; in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any nearby locksmith services close to Lowe's in Elizabethtown?
Yes, multiple locksmiths like Minute Key, minuteKEY, and KeyMe Locksmiths are nearby, which can be useful if you need key duplication or lock services during your visit.
What food options are available near Lowe's in Elizabethtown?
Nearby food options include Subway sandwich shop and A Sweet Retreat bakery and smoothie bar, great for grabbing a meal or snack before or after shopping.
Are there any home goods or furniture stores near Lowe's in Elizabethtown?
Yes, Chuck's Beds and Hometown Center are nearby stores offering furniture and home goods, which complement Lowe's home improvement offerings.
Does Lowe's in Elizabethtown provide DIY and professional installation services?
Yes, Lowe's offers many installation services including appliances, flooring, blinds, cabinets, doors, HVAC, roofing, and more to support both DIYers and professionals.