Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Danville, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,541 reviews
5 stars
784
4 stars
335
3 stars
144
2 stars
90
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or unhelpful.
Inventory Issues
Frequent complaints about inaccurate inventory levels online and in-store, leading to customer frustration.
Store Cleanliness
Generally positive remarks about store cleanliness, although some customers noted issues with dirty products.
Delivery Problems
Numerous complaints regarding delivery delays and poor communication about orders.
Employee Availability
Customers often struggle to find staff for assistance, leading to dissatisfaction with the shopping experience.
- MWMilo Wesley6 days ago5.0Everyone at this store has been so helpful and friendly. We just moved to this area a few months ago, and have visited this Lowe’s probably 10 or so times already as we’re renovating our new home. We’ve even had appliances delivered from here! These folks know their stuff, and they care about giving you the best service and advice. Special shout-out to Joshua and Taylor who assisted us at the cutting station this weekend. They took special care in getting really precise cuts for us, which made the rest of our job so much easier! The job is never really done, though. So of course, I’ll be back soon for another round of supplies soon.
- CWChristi WinklerNov 15, 20255.0Can't recall why we went here, but most likely we found what we needed to fix what had broken. My daughter bought me an adorable lights up Christmas Eeyore for our porch. I've love Eeyore for all my life ❤️
- RKRebecca KingNov 15, 20251.0This has to be the most unorganized store. Their customer service is a joke. I ordered and paid for about 3,000 dollars of drywall that was supposed to be delivered yesterday. My husband and I and our drywall contractor waited all day for delivery. When it didn’t show up I called the store because no one had called me. I spoke with an assistant manager Chelsea and she informed me my order had been transferred to Somerset store because evidently if they are short one item they transfer the whole order to another store. Shortly after Chris from the Somerset store called and apologized but not only did they not contact me they also didn’t contact them verbally. Chelsea lied and said they spoke to my contractor and he said they never called him. Not only did I pay for the the drywall I also bought a full set of kitchen appliances so total we spent in Danville was about 8,000 dollars. That will be the last dime they get from me. I must say Sommerset store has went above and beyond for me. Danville Lowe’s needs to be revamped and a new crew needs to be hired. They are only warm bodies filling in they in no way have any desire to help their customers or make sales.
- BFblake fosterNov 7, 20251.0Lowe’s skipped my cabinet delivery 2 days. Both days I took off work and waited all day for them. Wasted my time. The woman in delivery was no help and rude. Guess I get to take another day off and hope they show up. Better off buying from Home Depot!
- BBBig Blue BlindsOct 22, 20251.0Tried to get cabinet quotes, went multiple times, talked to Tyler and he started my quote, never could get him to finish and someone else wouldn’t finish it
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Danville, KY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.
What are the store hours for Lowe's Home Improvement in Danville, KY?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with closures on Thanksgiving Day and Christmas Day.
Does Lowe's Home Improvement in Danville, KY offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's Danville store?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What are the accepted payment options at Lowe's Home Improvement in Danville, KY?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's Home Improvement in Danville, KY?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, blinds, HVAC, roofing, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return through your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What nearby places can I visit before or after shopping at Lowe's in Danville?
Nearby places include Cracker Barrel Old Country Store for breakfast or brunch, The Command Post food truck for a quick meal, and Feeders Pet Supply if you need pet supplies.
Are there services nearby that can complement my visit to Lowe's Home Improvement?
Yes, nearby you can find Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Office Depot for office supplies.
How can I find Lowe's Home Improvement in Danville using nearby landmarks or transportation?
Lowe's is located at 51 May Boulevard, Danville, KY, near popular places like KFC and Chick-fil-A, which can help you navigate. Public transit users can use these landmarks to guide their trip.