Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bowling Green, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,019 reviews
5 stars
1,001
4 stars
476
3 stars
206
2 stars
98
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently noted issues with product availability and delivery, including delays and unfulfilled orders.
Store Cleanliness
The store is generally reported as clean and well-stocked, contributing positively to the shopping experience.
Pricing
Prices are considered higher than competitors like Home Depot, leading some customers to seek alternatives.
Employee Assistance
Many customers expressed frustration over the lack of available staff to assist them during their visits.
- MLMoe LykitNov 16, 20253.0It's a typical Lowes, I asked an associate where something was and he never made eye contact but quickly pointed and went back to what he was doing. Customer service is a dying art.
- KGKevin GoldenOct 29, 20255.0Helpful, prompt,good pro account rates.no place netter
- DPDanielle PurdueOct 26, 20251.0Very poor customer service.
- TWTroy WoodOct 18, 20255.0Found what we needed after looking at the other two local big box stores. At least here, someone offered to help.
- FFflamingbombOct 12, 20253.0I moved in my apartment last weekend. I went the next day to buy a washer and dryer and I had them deliver it. They came the next day, but they didn’t bring the stackable kit. They said they would return Thursday with it. They never came and I had to call them. I reminded them on the phone they didn’t bring my stackable kit. Their delivery drivers came again the next day and still didn’t bring the kit. So finally today and a week later they finally brought the kit. I would recommend Lowe’s, but not their delivery service. On a positive note: Larry in appliances was very helpful and very knowledgeable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bowling Green, KY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are Lowe's Home Improvement store hours in Bowling Green, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
What installation services does Lowe's provide?
Lowe’s offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, gutters, hardwood floors, HVAC, lighting and ceiling fans, playsets, water heaters, siding, smart home, tile flooring, toilets, vanity, washers and dryers, windows, roofing, fences, and flooring installations.
What nearby places can I visit when shopping at Lowe's Home Improvement in Bowling Green?
Nearby places include Blue Rhino Propane Exchange where you can exchange propane tanks, Minute Key for key and locksmith services, and Walmart Pharmacy for your health needs.
Are there dining options near Lowe's Home Improvement in Bowling Green?
Yes, you can visit Jet's Pizza for Italian food, Saffron Express Indian Food Truck for Indian cuisine, and Zaxby's for chicken and fast food.
Where can I find additional shopping options near Lowe's Home Improvement in Bowling Green?
Nearby shopping destinations include Target Bowling Green for department store items, Leslie's for pool cleaning supplies, and GameStop for video games and hobby supplies.
How can I contact Lowe's Home Improvement customer service?
You can reach customer service by phone at +1 270-796-5000 or by email at customercare@lowes.com.