Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bardstown, KY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3790 East John Rowan Boulevard, Bardstown, KY
40004, United States
Hours
Reviews
4.2
1,224 reviews
5 stars
676
4 stars
301
3 stars
115
2 stars
37
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude or unhelpful.
Product Availability
Customers noted issues with product availability and inventory discrepancies, leading to frustration when items were out of stock.
Store Cleanliness
The store is generally reported as clean and organized, contributing positively to the shopping experience.
Installation Services
Many customers expressed dissatisfaction with the installation services, citing poor communication and incomplete work.
Pricing Concerns
Several reviews mentioned high prices and inconsistent pricing across locations, leading to dissatisfaction among customers.
- MNMalinda NewtonNov 13, 20255.0I had a very nice man help me find a tree. Very nice and friendly.
- AHAmanda HunttNov 8, 20255.0Always friendly staff and always there to help and if they don't know the answer they will find someone who does
- GJGina JanouskovecOct 7, 20251.0I have been a Lowe's customer for probably over 20 years in over four different states that I lived. This was the worst experience I've ever had with Lowe's. I bought pergo floors and I figured that I'd be having it done by professionals having Lowe's installers install it. ultimate home services is the only company they use and they are the worst in customer service. They never finished the job they made a mess in my house, ignored me and now I have to find somebody else to finish. even after they left rudely without even saying goodbye and without finishing I still went back to Lowe's to get carpet in one of my rooms and now I'm told I can't even get carpet at Lowe's due to the installers. Please make sure you check your bill if you decide to go with Lowe's installers they overcharged me and the people in the store we're trying everything they could to help me but they could not they said I'd have to speak to the installers. The store manager Kyle,I was up at that store twice and he was too busy to come and speak with me but the employees were able to go in the back and talk to him and come back to me I even called he was always too busy to speak with me. Just beware not sure how good of a source it was but was told that Kyle is good friends with the installers so it did not matter what I had to say he didn't want to hear it. I am very disappointed I tried to make things easy for them I took all my furniture out of the rooms they only had to remove one mattress for me.My husband even removed the carpet out of one of the rooms. I ended up having to do all my laundry for my clothes that were hanging in my closet wash all my walls down watch all my blinds it was a mess from the sanding. There was no warning that they were going to do sanding and make a mess and when I questioned the installer about it he said he didn't realize it and I also commented that he wasn't wearing a mask that it wasn't healthy for him to be sanding would all that dust in the air and not wearing a mask and he told me it was part of the job. It was like he didn't even care that he made a mess throughout my whole entire house now I just want to make clear his helper was very respectable he never ignored me The only thing he could tell me he was just doing what he was told. They just dropped the material in my driveway and just left no communication. I've attached some photos I wish I would have taken more photos before I cleaned my ceiling fans my blinds my windows my walls. I know I don't matter I am just one customer but I will not go back to Lowe's not even to buy a screw.
- JGJackie GregorySep 27, 20255.0Mike in tool department is phenomenal. He made sure I had everything I needed and went above and beyond to find me Zack to help with my shower needs. Zack was very nice and even rang up my order and loaded in the truck!
- KSKevin SnellenAug 25, 20253.0I don't like that they only have self check out now
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Bardstown, KY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, heating & cooling, home décor, kitchen items, lighting, lumber, paint, patio furniture, plumbing, storage solutions, tools, washers & dryers, and more. They also provide various installation services such as appliances, blinds, cabinets, countertops, deck, doors, flooring, and roofing installation.
What are the operating hours for Lowe's Home Improvement in Bardstown?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 9:00 AM to 7:00 PM. Holiday hours vary with some closures and early closings.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Bardstown?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Does Lowe's provide assistance with product returns or exchanges?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
Are Lowe's locations wheelchair accessible and do they offer recycling services?
Yes, Lowe's provides wheelchair accessible parking and offers recycling services for electronics, light bulbs, and batteries.
Which nearby places can customers visit before or after shopping at Lowe's in Bardstown?
Customers can visit nearby restaurants such as Chili's Grill & Bar, Fazoli's, and Cracker Barrel Old Country Store for meals. For a unique experience, the Maker's Mark Distillery is also nearby, offering tours and tastings.
How can nearby Minute Key services be helpful to Lowe's customers?
Minute Key and minuteKEY nearby can assist customers by providing quick key duplication and locksmith services, which can be convenient if they need new keys for home projects or lock replacements purchased at Lowe's.
What nearby health and medical facilities are accessible to Lowe's customers in Bardstown?
There are several nearby medical offices and orthopedists, such as Kittie H George, MD, and Baptist Health Medical Group Family Medicine, which customers might find helpful for health needs while visiting the area.