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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Ashland, KY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,578 reviews
5 stars
804
4 stars
383
3 stars
186
2 stars
68
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some praising helpful staff while others report unhelpfulness and rudeness.
Product Availability
Customers appreciate the wide selection of products, but there are frequent complaints about stock issues and delivery delays.
Store Experience
Many customers enjoy the store layout and cleanliness, but there are concerns about long wait times at checkout and the push towards self-checkout.
Delivery Issues
Numerous reviews highlight significant problems with delivery services, including damaged items and poor communication.
- SSSoluxDec 31, 20251.0Waiting on hold for 30 mins and hung up and the store staff are generally unfriendly inside
- SRScott RoarDec 30, 20255.0I just spend all day in there.If I had the money
- BKBrian KittelDec 22, 20251.0Don't have a lot of good things to say about this location. They have a lot of aspiring professionals, but very few actual "professionals" working for them. They have been unable to fulfill a carpet order, a dry wall order, to extend the veteran discount on larger orders and the list goes on. You get get most things you need here, just not good service or help.
- MDMichael DirlingDec 13, 20255.0Got help as soon as I went in the store.
- RJRobert JordanOct 23, 20255.0I have bad knees so I use curbside pickup quite a bit. They have a good system so someone will bring your purchase out shortly after parking.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Ashland, KY?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Ashland, KY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's in Ashland offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services at this location.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Ashland?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer installation services?
Yes, Lowe's provides various installation services including appliances, flooring, cabinetry, blinds, HVAC, roofing, and more.
Are there tax-exempt purchasing options available at Lowe's?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in-store.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through your Order History, and in-store returns require proof of purchase at the customer service desk.
What nearby restaurants can I visit around Lowe's in Ashland, KY?
Nearby dining options include Yummy Wok Chinese Restaurant for Asian cuisine, El Colonial for Mexican dishes, Taco Bell for fast-food Mexican fare, and Wendy's for burgers and sandwiches.
Are there any nearby services that can complement my visit to Lowe's?
Yes, nearby services include MinuteKey for key and locksmith needs, Sun Tan City for beauty and skin care, and Bert's Pet Center for pet supplies.
Where can I find convenient fuel and grocery options near Lowe's in Ashland?
You can visit Kroger for groceries and the Kroger Fuel Center for gas and convenience store items, both located close to Lowe's store.