Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wichita, KS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,292 reviews
5 stars
1,154
4 stars
614
3 stars
206
2 stars
96
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, many customers report poor service, long wait times, and unresponsive staff.
Product Availability
Customers frequently mention issues with product availability, particularly with online orders and stock discrepancies between online listings and in-store inventory.
Store Cleanliness
The store is generally noted as clean and organized, with some customers appreciating the well-stocked shelves.
Delivery Issues
Numerous complaints highlight problems with delivery services, including unprofessional behavior from delivery staff and failures to complete installations as promised.
Employee Knowledge
Several reviews commend employees for their expertise and willingness to assist customers, although there are also reports of staff being unapproachable or inattentive.
- KWKathleen Wolfe1 day ago5.0Was there with my sister in law to get a new tool for her husband so he can fix his truck and had a nice customer there help us find the best way to do it
- CWCorinthia WoodNov 9, 20255.0This location has outstanding service. I have been there on three different occasions for three different reasons and I have been met with smiles and lots of help.
- LRLauren Mia Meléndez ReyesNov 9, 20251.0On November 9th of 2025, I visited the store with my husband looking for a specific tool, but I couldn’t recall the name at the time. I approached a staff member named Troy for assistance and asked if he could help us figure out the name of the tool. When Troy realized I was referring to a laser level, he repeated my question “You and your husband are looking for a laser level?” — in a tone that came across as sexist and condescending, while laughing and staring at me in a way that made me uncomfortable. His behavior implied that it was unusual or inappropriate for me, as a woman, to be the one asking about the tool instead of my husband. I then asked again for clarification about the name and location of the item, and Troy simply pointed in the direction of where it was located. Later on Staff Zack helped out getting what we needed.
- AAAlex ArnoldOct 27, 20255.0There were a few things I needed help finding and Brad was a great help. He was super friendly, very knowledgeable, and knew right where everything was. Most importantly he listened to what I wanted to do and why and helped me find the parts I wanted instead of trying to tell me to do it differently. Everything worked out great and I'm so thankful he was there to help! We had already had a rough day due to an unexpected leak and he helped make things a bit better for us. Thank you Brad!
- RKRyan KirklandOct 20, 20251.0*** Not a review of the mower itself as I have been unable to use, but rather a review for the overall pitiful customer service provided by the Lowe's team.*** I recently bought a Toro Recycler 21-in 60-volt, Push Battery Walk Mower with (1) 4ah Battery Included. The mower was delivered last Wednesday 10/15. While assembling the mower, I found that no battery was included in the box or mower at all. Although frustrating, mistakes happen. I called Lowe's customer service to have one sent. The representative submitted the ticket and said that I should hear back from someone within 24 hours. By Thursday night I still had not received a call, so I called in again Friday morning. I was told my account had been escalated due to not receiving the battery and I would receive a call back. I'm less concerned with an escalated account and more concerned with receiving the battery I have paid for. Again, no call back all weekend. I called in AGAIN today, Monday 10/20, only to be told "my account is still being reviewed so I need to wait for a call back." What is there to review?! I purchased this product with a battery included, and the battery was not delivered. Send a battery. I have essentially spent $250 for an oversized paper weight. Not my role to work out the logistics of the matter, but I cannot understand why it is so difficult to follow through with decent customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products are available at Lowe's Home Improvement in Wichita, KS?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, heating and cooling, home décor, kitchen supplies, lawn mowers, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage, tools, washers and dryers, and windows and doors.
What are the store hours for Lowe's Home Improvement in Wichita?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement in Wichita offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting & ceiling fans, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks & faucets, smart home systems, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fence, and flooring installation.
Are there any nearby places where I can get propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby where you can exchange propane tanks, which is convenient for customers needing propane for grills or outdoor equipment purchased at Lowe's.
What nearby stores can I visit for furniture shopping close to Lowe's in Wichita?
Nearby furniture stores include Bob Mills Furniture, Overstock Furniture & Mattress, Slumberland Furniture, Ashley, and Mattress Firm, ideal for customers looking to complement their home improvement projects with furniture and mattresses.
Are there any nearby restaurants near Lowe's in Wichita for dining options?
Several dining options nearby include McDonald's, Taco Bell, IHOP, Panda Express, and Pizza Hut, perfect for grabbing a quick meal before or after shopping at Lowe's.
How can a customer at Lowe's Home Improvement benefit from the nearby Minute Key locations?
Minute Key nearby offers key and locksmith services, which can be useful for customers who need keys made or locksmith assistance while shopping at Lowe's.