La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the friendly, knowledgeable, and non-pushy sales staff, highlighting a positive shopping atmosphere.
Delivery Issues
Several reviews noted problems with delivery timing and communication, indicating a need for improvement in this area.
Product Quality
While many customers expressed satisfaction with the quality and comfort of the furniture, some raised concerns about durability and service issues with specific items.
Customer Service
Overall, customer service was rated highly, with many customers appreciating the attentiveness and helpfulness of the staff.
SD
Scott and Monica Downs
Feb 24, 2026
5.0
Cortez was awesome!! Very knowledgeable on lots of furniture, options for smaller spaces. Assisted color coordination.
TL
Tiffany Lewis
Feb 22, 2026
3.0
Website states they have in stock chairs and that is not accurate. You can't get anything same day. You have to wait for it to be shipped from a chicago warehouse.
KH
Krystal Hutfles
Feb 20, 2026
5.0
We went in to the Wichita store to just get ideas. We were met by Ryan, store manager. He listened to what we were thinking, then showed us several choices. He suggested having Miles come out to have different eyes and ideas. Miles was on time and also listened to us, and brought the samples we selected and more. When we went back to the store to review Miles' design, we fell in love with it, his choices and layout. We made the decision to purchase almost immediately. Thoroughly enjoyed working with both gentlemen and recommend them both.
Krystal Hutfles
JM
Jane Malaise
Feb 8, 2026
5.0
I was pleased with the bright and clean store!! I was pleased with the selection and really liked my Lazy Boy chair!!
KP
Katrina Polson
Jan 20, 2026
4.0
I had a fantastic experience in-store at La-Z-Boy. The workers in the showroom were friendly, kind, helpful, and professional. I was able to find exactly what I wanted with no pressure. The only reason I'm taking off a star is for the delivery experience. I was given a 3-hour window which came and went - I finally got a call from them one minute after the expected time window. So the truck drivers arrived late, and they lowered my sofa 4 feet down from the truck bed by hand and let it rest on its arm, rather than using the platform on the truck to lower it. Luckily no damage issues. It was also basically impossible to communicate with the drivers, due to a language barrier. Other than the less-than-perfect delivery experience, I am very happy with my purchase and the experience I had with the workers in the showroom.