Brand Certified
Ferguson Home
3.7(77 reviews)
Certified by Ferguson Home • Apr 05, 2026
Business Details
1040 Sw Wanamaker Rd, Topeka, KS
66604, United States
Certified by Ferguson Home • Apr 05, 2026
(785) 272-8800
Certified by Ferguson Home • Apr 05, 2026
https://www.fergusonhome.com/showroom/branch/topeka-ks-showroom-3330
Certified by Ferguson Home • Apr 05, 2026
About
Certified by Ferguson Home • Apr 05, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Topeka, KS. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Certified by Ferguson Home • Apr 05, 2026
Hours
Certified by Ferguson Home • Apr 05, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
3.7
77 reviews
5 stars
33
4 stars
15
3 stars
12
2 stars
4
1 star
13
- JQJill QuaneyJun 11, 20191.0My husband and I FINALLY got a new refrigerator! We also needed a new dishwasher and purchased both at Factory Direct in Topeka. We placed our order May 30, 2019 and were told it would be in the following week maybe Wednesday. We decided to pick them up from the store instead of having them delivered. So we planned on Thursday since printed on the receipt was "Req Date: 06/06/19." When I didn't hear from them late morning Thursday, I called and was told that our order "will be in Lenexa on Monday." I asked to talk to the salesman, Carl. He had "just stepped out" and would be back in 20 minutes. I waited an hour and called back asking for Carl. He came to the phone and said the same thing that the woman had said about Lenexa on Monday, adding that it would be "here" on Tuesday. There was no apology for the delay and no apology for not calling us to inform us of the delay. I told him it would've been nice to have been called and informed of the change in delivery date. It is now Tuesday afternoon and not having heard from anyone, I called and was told that our refrigerator and dishwasher were in Lenexa right now and would be "here" tomorrow (Wednesday) morning. Again, no apology or phone call informing us of the added delay. I am so disgusted with this poor customer service by Carl and whoever else is responsible. I understand delays, but a phone call BOTH times should've been the proper way to handle this.Especially since I even said that last week to Carl about calling us about the delay. We have had to change our plans on picking up these appliances TWICE now- taking off time from work, moving appointments, etc. And the cavalier attitude is despicable. I expressed my disgust but there was no response- again not even an apology for the delay. Let's face it, they already have our money so they don't have to be considerate at all. We placed our order May 30th and it is now June 11th. And we still do not have our refrigerator and dishwasher. Shame on you, Factory Direct.
- BABob AmyxApr 30, 20195.0Great appliances and service at good prices. The staff is made up of career sales people that understand customer service actually listen to you.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home building or renovation projects?
Ferguson Home offers a wide selection of bath, kitchen, lighting products, and appliances from renowned brands to support any home building or renovation project.
What are the showroom hours for Ferguson Home in Topeka, KS?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays.
How can I book a personalized appointment at the Ferguson Home showroom?
You can book an appointment to interact with products firsthand and get expert support by visiting their website or contacting the showroom directly.
What is Ferguson Home's return policy timeframe?
Most items can be returned for a refund within 90 days of receipt, excluding shipping costs, and must meet specific conditions.
Are there any restocking fees when returning items to Ferguson Home?
No, Ferguson Home does not charge any restocking fees on returned items.
How do I initiate a return with Ferguson Home?
Returns can be set up online by logging into your Fergusonhome.com account or by creating an account if you are a guest user, then following on-screen instructions.
Which payment methods are accepted at Ferguson Home?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Can customers visiting Ferguson Home easily grab a meal nearby?
Yes, nearby dining options include Freddy's Frozen Custard & Steakburgers, Qdoba Mexican Grill, Taco John's, Jimmy John's, and Culver's, providing convenient meal options before or after your visit.
Are there nearby accommodations for customers coming from out of town to Ferguson Home?
Yes, nearby hotels include Sleep Inn and Suites Topeka West I-70 Wanamaker and Garner Hotel Topeka West, an IHG Hotel, offering convenient stays close to Ferguson Home.
Where can I find banking or financial services near Ferguson Home for convenience during my visit?
Nearby financial institutions include U.S. Bank Branch, Communication Federal Credit Union, Azura Credit Union, and Credit Union Service Center to assist with banking needs.
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