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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Shawnee, KS, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,292 reviews
5 stars
707
4 stars
345
3 stars
99
2 stars
42
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unprofessional.
Product Availability
Customers frequently mention issues with product availability and order fulfillment, leading to frustration.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
Some staff members are recognized for their knowledge and assistance, while others are criticized for lack of training.
Delivery Issues
Numerous complaints about delivery and installation services highlight significant operational challenges.
- OOOwenJan 4, 20265.0Generally well run store.. sometimes it's a little tough to find some help.
- PDPat DrumwrightDec 22, 20251.0In the last few months I have purchased 2 refrigerators, 2 washers, 1 dryer from the Shawnee Kansas Lowe's store. The sales person said that I was getting Lowe's points for each purchase. I waited for the items to show up in my Lowe's Reward account. They never have! I stopped at the store today(12/22/25) and talked to the Assistant Manager at the Help Desk. He looked up my information and informed me that my purchases were not assigned to my Rewards Account. They stated "I" had not linked the items to my Lowe's Reward Account and asked me to bring my Sales Receipts to the store. I told the Assistant Manager that he has the information on his computer to make the correction. He told me that "it would be easier with the Sales Receipts. At this time I was so mad that I left the store.
- MGMarissa GDec 20, 20251.0Trying to call to talk to an associate because the AI is useless and when you ask for an associate it hangs up on you. Absolutely ridiculous.
- DEDiana EvansNov 28, 20251.0The woman that answered the phone at the customer service desk around 8pm 11/28 was EXTREMELY unprofessional and rude. Instead of asking what we needed she responded with “What about it?” when my son asked about the blue buckets on this Black Friday. Her demeanor in general was disgusting. When a Customer has a question you ask questions to gain knowledge of what they need. You speak in a polite manner no matter how long your day has been.
- TATiara AndersonNov 22, 20255.0I had the pleasure of meeting and working with Walter. He has been my go to person for everything paint related. I recently just purchased my first home and didn’t not know where to start with paint. At first I was stand-off ish because I was a female in what felt like man territory and let me tell you that man took care of me as if I was his own daughter he told me what I should buy, picked out all the tools for me and explained how I should got about painting. Head it not been for him I don’t know if I would have been able to complete the task at hand. Not to mention I had to go to Lowe’s 3 different times in one day. The first time like I said he helped me get everything I need and then had me pull my car up and personally loaded it for me. I returned a second time he was on lunch and asked Jose to assist me and let me say I left with nothing because Jose didn’t bother to care enough to help me with what I needed. So I returned the third time because I knew Walter break was over and just like that again, Walter got right to the point and helped me and even had me pull my car up to help load again. Now every trip for the past two days has been canceled I please just speak with Walter because he gets me without me saying what I need, because let’s me honest when you are walking in new territory you never know what you need. Hands down so blessed and thankful for Walter being there that day. I painted my first home!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Shawnee, KS offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Shawnee?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Shawnee offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online in your Order History before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement in Shawnee?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Are there any installation services available at Lowe's Shawnee store?
Yes, Lowe's offers installation services including appliances, flooring, cabinets, blinds, doors, roofing, and more to assist with your home improvement projects.
Are there any nearby restaurants where I can eat before or after visiting Lowe's Shawnee?
Yes, nearby dining options include Champion Burritos, a Mexican restaurant, and McDonald's fast food restaurant, both convenient for a meal during your Lowe's visit.
If I need key or locksmith services near Lowe's Shawnee, where can I go?
Nearby key and locksmith services include Minute Key and KeyMe Locksmiths, conveniently located close to Lowe's for your key and lock needs.
Are there beauty or salon services nearby Lowe's in Shawnee for a quick appointment?
Yes, Regal Nails Salon and Spa, SmartStyle, and Sport Clips Haircuts of Shawnee Station West are nearby options for beauty and hair care services.