Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Shawnee, KS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,285 reviews
5 stars
704
4 stars
344
3 stars
99
2 stars
42
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported poor service and unresponsive employees.
Product Availability
Customers appreciated the wide selection of products, but there were complaints about items being out of stock or discrepancies between online inventory and in-store availability.
Store Cleanliness
The store is generally noted for being clean and well-stocked, contributing to a positive shopping experience.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, leading to frustration among customers.
Staff Friendliness
Many customers commented on the friendliness and helpfulness of the staff, although some noted inconsistencies in employee engagement.
- TATiara Anderson1 day ago5.0I had the pleasure of meeting and working with Walter. He has been my go to person for everything paint related. I recently just purchased my first home and didn’t not know where to start with paint. At first I was stand-off ish because I was a female in what felt like man territory and let me tell you that man took care of me as if I was his own daughter he told me what I should buy, picked out all the tools for me and explained how I should got about painting. Head it not been for him I don’t know if I would have been able to complete the task at hand. Not to mention I had to go to Lowe’s 3 different times in one day. The first time like I said he helped me get everything I need and then had me pull my car up and personally loaded it for me. I returned a second time he was on lunch and asked Jose to assist me and let me say I left with nothing because Jose didn’t bother to care enough to help me with what I needed. So I returned the third time because I knew Walter break was over and just like that again, Walter got right to the point and helped me and even had me pull my car up to help load again. Now every trip for the past two days has been canceled I please just speak with Walter because he gets me without me saying what I need, because let’s me honest when you are walking in new territory you never know what you need. Hands down so blessed and thankful for Walter being there that day. I painted my first home!
- LRLester Rhodes5 days ago5.0This store has the best and most prompt receiving department I have ever visited. They get right on it like they were expecting something to show up. Best store in Missouri I have visited. Excellent work guys!!
- MCMichelle ChanceNov 13, 20255.0Thank you to the lady at customer service for calling OnStar for me. You saved me!
- RCRenee CaseyOct 28, 20255.0Recieved great attention and knowledgeable assistance from the Sales Specialist in flooring, Angelina S. She led us to all the supplies needed for our project. We appreciated her help!
- FRFrank RegnierOct 15, 20255.0Had an issue while ordering a Weber pellet grill. Just about gave up and was ready to look else where. Then,,,, I called to Courtney E. at Lowe’s in Shawnee. Not only did Courtney assist me but her patience, friendly demeanor and knowledge was awesome. Courtney E. will be the reason I do all my shopping at Lowe’s in Shawnee, KS. Keep up the great work Courtney E. ❤️
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Shawnee, KS offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Shawnee?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Shawnee offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online in your Order History before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement in Shawnee?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Are there any installation services available at Lowe's Shawnee store?
Yes, Lowe's offers installation services including appliances, flooring, cabinets, blinds, doors, roofing, and more to assist with your home improvement projects.
Are there any nearby restaurants where I can eat before or after visiting Lowe's Shawnee?
Yes, nearby dining options include Champion Burritos, a Mexican restaurant, and McDonald's fast food restaurant, both convenient for a meal during your Lowe's visit.
If I need key or locksmith services near Lowe's Shawnee, where can I go?
Nearby key and locksmith services include Minute Key and KeyMe Locksmiths, conveniently located close to Lowe's for your key and lock needs.
Are there beauty or salon services nearby Lowe's in Shawnee for a quick appointment?
Yes, Regal Nails Salon and Spa, SmartStyle, and Sport Clips Haircuts of Shawnee Station West are nearby options for beauty and hair care services.