Find everything you need for home upgrades at Lowe’s in Roeland Park, KS, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Mixed feedback on customer service; some praised helpful staff while others reported long wait times and unresponsive associates.
Product Availability
Customers noted issues with product availability and order fulfillment, including delays and incorrect items being delivered.
Store Environment
Generally positive remarks about the cleanliness and organization of the store, though some mentioned disorganization and lack of staff assistance.
Delivery Issues
Numerous complaints about delivery problems, including delays, incorrect items, and poor communication regarding installations.
TB
triston beadle
Jan 4, 2026
1.0
Manager Isiah wouldn’t refund gifts to store credit despite proof of purchase. Guy was rude for no reason, outlined a “loophole” really just Lowe’s policy, then said he wouldn’t do it. I’ll spend my money at Home depot moving forward.
WC
William Clary
Dec 31, 2025
4.0
Nice, home owner box store.
JB
John Bailey
Dec 10, 2025
1.0
I purchased materials for a deck last year and signed up for the pro rewards account to go with the purchase. The delivery was delayed a few weeks in to November, which was fine. The problem is my rewards points were then in a pending state and were never distributed to my account. I asked customer service if i could finally receive those points but they said they are now expired and they cannot load them for me. How do they expire if i never receive them? it is about $30 in points. Not a big number, but since the pro rewards system doesn't work and customer service cannot help me i'm disconnecting my Lowes pro rewards account.
MM
meyersosland
Dec 8, 2025
1.0
I ordered a microwave from Lowe’s. We are doing a whole home remodel.
When the contractor opened the box to install the microwave, it was broken…shattered.
I called Lowe’s customer service. The lady was very nice, but she told me that because the 48 hour window had passed it was their policy that I would have to deal with Sharp.
Lowe’s would not make it right.
Therefore, I will no longer give Lowe’s any business.
LI
Lilly Inman
Dec 7, 2025
5.0
Got a new washer/dryer delivered yesterday, love it so far! Jari and his team are exceptional, very hard workers! Jari (the delivery man) deserves a promotion... professional, quick and efficient. Make Lowe's your next appliance destination! And ask for Jari to deliver!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Roeland Park?
You can find appliances, bathroom supplies, building materials, electrical items, paint, patio furniture, tools, flooring, gardening equipment, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Roeland Park?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's Roeland Park offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will also receive email updates.
What payment options are accepted at Lowe's in Roeland Park?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Which brands are available at Lowe's Home Improvement store?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kobalt, and many more trusted brands.
Are there installation services available at Lowe's Roeland Park?
Yes, Lowe's offers a wide range of installation services such as appliance installation, flooring, cabinets, roofing, doors, and more.
Is Lowe's Roeland Park located near any food or dining options?
Yes, nearby dining options include Tacos Jarochos Food Truck, China Star (Chinese restaurant), Subway sandwich shop, Papa Murphy’s Take 'N' Bake Pizza, Cicis Pizza buffet, Starbucks coffee shop, and Robeks Fresh Juices & Smoothies.
What nearby stores could I visit alongside Lowe's Home Improvement in Roeland Park?
Nearby stores include Minute Key key and locksmith services, GameStop for video games and entertainment, Sally Beauty for beauty supplies, Price Chopper grocery store, Dollar Tree discount store, and Roeland Park Liquors.
Are there personal care service options near Lowe's Home Improvement in Roeland Park?
Yes, you can find Great Clips and Fantastic Sams Hair Salons nearby for haircuts and beauty services, as well as Lee Nails for nail care.